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Hey all, I am Having an issue with Remote Control On android Enterprise. I am using samsung SM-T307U Tablets. The agent version is 15.3.3.1069. The tablets are on android 11, I have reverted a few to go back to android 10 and same issue. The device do not respond to input on the bottom half of the screen in remote control. If i rotate the screen in remote control, I can interact with the bottom half I was unable to before. The device are on the newest security update.
Hi all, I am trying to enroll my samsung device but I run into some issues. From factory reset the device is setup with the afw#mobicontrol hashtag. When trying to enroll the device with an enrollment ID I get the error "Provisioning failed. Please contact your administrator". I read something about the use of Knox Mobile Enrollment, but is this mandatory? Thank you! Kind regards,
Hello Everyone, I'd like your help to understand how to move a device from one device group to another. According to the API documentation there are 2 ways that we can go about this. However, I haven't succeeded in either of ones. Please advise. Thank you 1. POST /devices/{deviceId}/actions Send Actions to a Device 2. POST /devicegroups/{path}/members Add or Move a Devices to a Device Group
Hello, we use many Lenovo P11 (Android 11) tablets in our organization. Is there a way to basically disable the landscape mode? We use a lock screen and it always gets messed up when users turn the tablet to landscape mode and back again.... Thanks in advance for any helpful tips!
Hi, We have a large quantity of Honeywell CK65's right now running on Android Enterprise OS version 11. I am currently trying to figure out how to set the screen timeout from 1 minute to 3 minutes without having to manually go into each device putting it into admin mode and going into the device settings to change it in the display settings. Is there a way to get this done all on Soti Mobicontrol efficiently. Previous attempts have been: 1.Entering the script Writesecuresetting –sys screen_off_timeout 180000 in a file sync rule. 2.Entering the script Writesecuresetting –sys screen_off_timeout 180000 in a legacy script on the device itself Much appreciated for any help -Gabriel
We have some custom private apps in the managed google playstore If I unlink the account, is soti going to delete the apps from all devices automatically?
Hi all, I would like to delete a stored WLAN from the device without having to dial the device. Is there a script to do this? These are Samsung Galaxy Xcover 5 devices with Android 13.
Hi We have an in-house application which needs to have access to config files. I have tired putting the files in the sdcard/config/rf/ But on android 11 our application cant see this folder. Android 10 and below is ok. Is it the application that needs to do something, soti, combination of the two or some zebra xml? They are enrolled as DO in soti and latest plugin is installed.
We need to change the default setting in Google maps that states avoid tolls for all devices
I am trying to create and configure Android Work Managed profile and IOS profile for specific groups. And configure the App Policies for each device type. it should be as follows:- Group1: Only 1 specific link is allowed & Apps Authorised are (MS Teams,OneDrive, M365 Apps, Camera) Group2: Only authorized apps are allowed (MS Teams,OneDrive, M365 Apps, Camera) a) Is there a way to block all URLs and allow only 1 specific URL? Like using domains or '*'? b) What would be the best practice to allow only the apps suggested above and block everything else? c) If i set System Update Policy / Installation Policy to Automatic in Profiles, will all devices get updates automatically or should i manually check for device updates from SOTI Console? d) what would be the best practice to achieve this setup/configuration? for e.g using system update policy, web filter, feature control, application run control..and app policy
Hi,I am trying to Script SOTI Surf to be used for the sole purpose of downloading a firmware update zip file to the device. I need to do this without any input from the user and with reliable download manager.Is it possible to send Surf a URL via a script, something like sendinfo net.soti.action.surf URL http://www.google.com I'd need the file to downloaded overnight when the device isn't being used and for Surf to be closed afterwards. So far I've whitelisted Surf in my Kiosk, without a launch icon (our users don't normally have access to a browser, so Surf itself is in kiosk mode also) and have set the URL as the homepage. It can be launched by a start net.soti.surf script but it shows a plain white, confusing, screen whilst the download is occuring in the background - a bad user experience.
Hi all, we have Android devices enrolled through an open network to a Cloud instance of MobiControl. They work fine and remote control works well. In the closed company network we have opened port 443 for console and 5494 for the device agents. Devices are still online and remote control works fine. The firewall exceptions are set to any destination currently. The network team wants to whitelist certain IP addresses or domains. Question: Which IP must be whitelisted? Additional Info: I know about this list of IP, but i believe we dont need them all since it is for onPrem installation? IP Addresses 13.248.157.19 54.208.149.103 54.208.194.169 54.209.62.205 54.209.186.178 54.209.186.251 54.209.207.237 75.2.25.8 76.223.23.230 99.83.149.241
Hello, I can't find a way to allow users to cast their screen to other device using Smart View. Our Galaxy Tab S6 Lite does include the preinstalled app, but I can't make it work. I added the app on the kiosk, it appears correctly but says "package not found" when pressed. I then tried to send this script in legacy mode : enable_system_app com.samsung.android.smartmirroring with no noticeable change. Can someone help us with that please ? Kind regards
Hello, we have an issue with our devices Zebra MC3300 that going in black screen even though they are connected to the Soti Server. The only solution to solve the issue is to restart remotely by soft reset in web remote session. if we try to power on or reboot by hardware button on device, nothing happens. Agent version is 15.3.3.1069 Thanks for support
Hello, i am facing an issue to start devices remote conrol even after i install the plug-in software.?! any idea?
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