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I have an enterprise application that I have to update regularly and every time I do it takes forever to flow down to the devices. I have 1200 devices now but this speed has been this way since I put my first 100 devices into my 2024.1 instance. Not sure if I am missing something but is there anyway to speed up the flow of the updated APK to all devices?
Recently we have had a number of issues installing the Omnitracs XRS application on our TC57 Android 13 devices. Back in July, we were forced to go to package-based deployment of the app due to a weird error when deploying it using the built in App Policy method (Enterprise APK upload). I have attached screenshots showcasing this issue as well as the device logs. Once we went to package-based deployment, now we are having a strange issue where the application does install properly, but randomly it will disappear on devices and need a reinstall. We have had 5 or more of these occur each week over the past few months. I am not sure if this is related to deploying the app as a package or not. I have heard some things about Google Play Protect possibly being the culprit, but no way to know as of right now. 1. Is there any way to get the App Policy to work again or is this a known issue? This doesn't seem to be an issue with Google as the device is clearly showing an error even when attempting to install it. 2. Is there any reason why deploying this app as a package would cause random uninstalls to occur?
Hi, MobiControl issue since upgrading: I have downloaded Device Manager 4.0, I have tried to manually add the apk to a new app policy (selecting enterprise not google play as the app source) - I receive the error: You have selected a file with incorrect format. Please select another .apk file. This issue has only started to occur since upgrading to Mobi ControlVersion: 15.6.5.1018 Im sure the apk is sound, I have the same issue when trying to upload Zebra apk's - has anyone else had this issue or do they have any work arounds.
Good morning all, I have a situation I'd like to understand how to solve. One of our customers is moving its devices from an old MobiControl instance to a new one. We couldn't opt for an upgrade of the old one for variuous reasons. Now he needs to move the devices and to do that we sent the mcsetup.ini file with the enrollment ID of the new instance to all the devices currently enrolled in the old one. With this, the customer can choose when to actually migrate them by simply unenrolling them from the old instance. The agent will look for the mcsetup.ini and then enroll the device again in the new instance. This is working, no fuss. The issue is on the applications which were installed from the managed Play Store: in the new instance we had to change the enterprise binding with a new Google account, which means when the devices enroll in the new instance they lose the old enterprise binding and acquire the new one. Even if I selected the exact same applications in the new App Policy, the apps are first uninstalled and then installed again. This is very problematic because the data of all apps are lost, which means the customer needs to configure again every app. Is this avoidable in some way? The goal would be to DO NOT uninstall the apps. Thank you
Hi, what could be the cause the following happens? I create an app catalog rule which enables certain PlayStore apps, then assign that rule to a device, and open up the MobiControl agent on the device and navigate to the "App Catalog" page. The apps are displayed there with a "Mandatory" text since that is what I selected, plus there is a "Free" button on the right side of each app. However, the apps are not installed automatically. The device has been enrolled with an Android Enterprise rule, has an Android Enterprise profile assigned to it (and the non-playstore app which that profile specifies is installed just fine), and the app rule is also Android Enterprise. Any ideas? Is this perhaps just a matter of patience? I.e. do I have to wait for a certain time for the apps to be installed? Regards, Daníel
Have assigned App Policy to Galaxy tablet, but under Configurations it says "No App Policy Found." The device has been re-enrolled and moved to another group after activation. When moving the tablet to the other group, I have tried with and without "Maintain "Overridden" Advanced Configurations specified to selected device(s)." Apps are being pulled from Google Play.
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