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Hello MObicontrol experts I want to have a second deployment server I have two servers but using the same registration code, now Soti Support told me that I cannot do that, even when the recommended it. Anyway In one server (old) I am running mobicontrol version 13.2.03345 version, this old server is managing scanners with windows mobile. My second server (new) its running mobicontrol with version 15.3.0.6711, since I am having issues with my license, I want to migrate the old server into the new one, the idea is to move the old deployment server into the new one In the Mobicontrol Admin tool I can see that I have the chance to add a second IP address there, do you know if adding the old server IP address would do the magic? I really do not think so but I want to ask Thanks for your kind answers!
Hi. Having some issues with latest mobicontrol. When I navigate to Rules and Console security i only get a blank page. Nothing showing. Its not a browser issue I think, because I tried on Edge, Chrome and IE with the same results. I can mention, that I did an operation moving deployment server from old to new server. did an upgrade run from 15.1 to 15.3 with all the versions I could download in between. I only got one error after installing 15.3 , and that was an error during post-install operation.... guess starting some services... But after i restarted the server it started OK. But still have issues with rules and console security. any ideas?
Hello all, I have the following scenario with a customer. He is using a MobiControl on premise installation, version 15.1.1, in his internal network. Currently every MC part is installed on one main server (Deployment Server, Management Server, SQL DB). He wants to add a second Deployment Server in his DMZ to make the SOTI MC environment externally available. I installed and configured a lot of SOTI MC servers in the past but never added a second Deployment Server to an existing one. The question is, are there any things to keep in mind while installing a second Deployment Server? I am aware of opening ports between the main server and the second server and installing the Deployment Server with the SOTI MC 15.1.1 installation setup on the second server (only with the Deployment Server checked in the setup). Thank you in advance for your answer!
Hi everyone Anyone have seen this issue before? It all started in february. More than 5k Android tablet have this error at check-in (logs mobicontrol) now. Deployment Server error (Failed to retrieve and issue Client Certificate. Device may not be able to communicate on subsequent connections.) The enrollment time (in the Information tab) for this tablet is 2015-10-20. If we go to Certificates tab in Mobicontrol, we actually see that the certificate will expire in 2 months (April). The thing is that we checked all our deployment server certificate and the expire date is in 2030 same as the Mobicontrol Root. We are on the 13.4.0.5519 version Thanks
Hi, there's a problem by enrolling new devices with Android Enterprise and the new client 14.4.1.1064 on a 15.1.0.3416 server. (a server update not possible - Windows Server 2012R2...) No Remote Control: No Enterprise Binding:
Hi, we have a few users that are enrolled through DEP. They have App Catalog pushed to their phones, in total we have about 5000 cell phones. 3 of them are unable to download apps from the catalog. They have a popup in App Catalog saying "application could not be installed at this time. Please contact your Administrator.user is connected to WiFi. We have factory reset the device, still unable to install the necessary apps. Any suggestions? Let me know if you need any further info iPhone 7 OS 13.5.1 App trying to install: Manadatory apps Cisco Any connect version through VPP is 4.6.03050 Skype for business VPP 6.22.3 Thank you,
Hi All, I am facing an issue after upgrading to v14. Devices with OS as Windows Embedded CE 6.0 are trying to connect to the deployment server but they are getting reset and not showing up on the Management Console. Below is the log for the same. Please help me resolve this. Your quick help on this will be highly appreciated. ------ Good Device Log (Windows Mobile OS) Line 14942: 2020-06-05 08:34:39,905 (0x00001718) [INFO ] <126> Comm.Client.15368: Accepted a new connection from [::ffff:10.189.240.198]:1027. Line 14943: 2020-06-05 08:34:40,061 (0x00001a00) [INFO ] < 40> Comm.Client.15368: Client [::ffff:10.189.240.198]:1027 authenticated. Cipher: Aes128/128 Line 14947: 2020-06-05 08:34:41,029 (0x00001718) [DEBUG] <126> Comm.Client.15368: Received message: DeviceInfoMsg:{},DeviceInfoMsg:{"Snapshot":{"SnapshotId":1,"DeviceId":"{00000000-3034-0801-1600-F01972QA1914}","DeviceName":"DO NOT TAMPER!!","DeviceClass":"91CC28B1-2DCF-768F-08BE-3B131AE25F5B","Ssid":"b4","LocalIP":"10.189.240.111","Platform":"PocketPC"},"PackageList":Byte[196]},Message:{"TimeStamp":"6/5/2020 1:34:41 PM"} ----------- ------- Bad Device Log (Windows Embedded CE 6.0 OS) Line 1688: 2020-06-04 15:13:10,931 (0x0000180c) [INFO ] < 5> Comm.Client.195: Accepted a new connection from [::ffff:10.189.155.34]:49188. Line 1689: 2020-06-04 15:13:11,114 (0x00000fc4) [INFO ] < 14> Comm.Client.195: Client [::ffff:10.189.155.34]:49188 authenticated. Cipher: Rc4/128 Line 1690: 2020-06-04 15:13:11,239 (0x0000180c) [ERROR] < 5> Comm.Client.195: Connection with [::ffff:10.189.155.34]:49188 has been reset.
Hi, I want to move our only SotiMobicontrol server to another Windows server. Are all data, profiles and packages saved in the database?
Hello, I am receiving the following error when trying to enroll a Windows 10 device into our test MobiControl environement What should I do? MDM Enroll: Server Returned Fault/Code/Subcode/Value=(a:InternalServiceFault) Fault/Reason/Text=(The server was unable to process the request due to an internal error. For more information about the error, either turn on IncludeExceptionDetailInFaults (either from ServiceBehaviorAttribute or from the <serviceDebug> configuration behavior) on the server in order to send the exception information back to the client, or turn on tracing as per the Microsoft .NET Framework SDK documentation and inspect the server trace logs.).
Hi all, I currently have a single MobiControl server hosting both the deployment and management services. Due to our security departments concerns, we have to disable TLS 1.0 and 1.1 in the near term. I tested this with our current environment, and although it seems that the web console works fine, all of our Windows Mobile devices were unable to connect once disabled. Re-enabling TLS 1.0 allowed the devices to reconnect. Soti support confirmed that older versions of WM may not support TLS 1.2. So, as a way around this, I need to separate out the deployment server and management server into 2 servers so I can have the web console on it's own instance with TLS 1.0/1.1 disabled, and then the deployment server for the device communication will have them enabled. I can then whitelist the firewall for TCP/5494 for only the source device IPs which we will always know to make our security team happy for that and also https will not have TLS 1.0 enabled. Is there a best path to make this happen? I know that multiple deployment servers can be used in an environment, so does it make sense to setup another server as a "failover" and then can have a way to migrate into that new server permanently? Or, can I just build a new deployment server, stop the services on server 1, start the services on server 2, and then make a firewall NAT change to send traffic from our current public IP (and same URL) to send TCP/5494 to the new server? Thanks for any help or advice.
Currently I am looking at something around 30min to setup a single new tablet on MobiControl. Most of this is waiting for file downloads to the tablets. So I am looking for a way to speed up this process so I started looking in to setting up a dedicated router that passes though a Squid-Cache server or something similar. Has anyone tried to run a local caching server on-site to try and speed up initial provisioning times? Will this work? If so, any tips from anyone that might have tried something like this? Are there any other ideas for how I could speed up these deployment times? I am in reality only downloading around 500MB including tablet FW/Knox updates.
Hello. I apprecitate your comments on the following subject. The certificate for Deployment Server installed by Mobicontrol by default reveals internal information that can be used by a hacker. As shown in the following image, when the server address is entered in a browser, the certificate reveals information on the internal IP and server name, which is considered a security flaw. For the web console this client has installed a purchased wildcard certificate. The client wants the same certificate to be applied to the Deployment Server. Is it possible to apply the client certificate to the Deployment Server without affecting the devices? There are about 3,000 devices on this server, both Windows Mobile and Android. MC version 14.1.6,1113
Like the title says, for some reason the deployment sever crashed in the middle of the night and there was nothing to see in the Utility Manager of Soti. When seeing the logs, Im guessing that my server requirements aren't good enough. This is part of the MCdeplSvr.log. Opinions? 2019-01-25 00:01:44,936 (0x00002ab8) [DEBUG] CJobDispatcher::DoWork() Throttled jobs: 80 m_nJobs: 101 m_nJobsInQueue: 02019-01-25 00:01:45,936 (0x00002ab8) [DEBUG] CJobDispatcher::DoWork() Throttled jobs: 80 m_nJobs: 101 m_nJobsInQueue: 02019-01-25 00:01:46,936 (0x00002ab8) [DEBUG] CJobDispatcher::DoWork() Throttled jobs: 80 m_nJobs: 101 m_nJobsInQueue: 02019-01-25 00:01:47,936 (0x00002ab8) [DEBUG] CJobDispatcher::DoWork() Throttled jobs: 80 m_nJobs: 101 m_nJobsInQueue: 02019-01-25 00:01:48,936 (0x00002ab8) [DEBUG] CJobDispatcher::DoWork() Throttled jobs: 80 m_nJobs: 101 m_nJobsInQueue: 02019-01-25 00:01:49,936 (0x00002ab8) [DEBUG] CJobDispatcher::DoWork() Throttled jobs: 80 m_nJobs: 101 m_nJobsInQueue: 02019-01-25 00:01:50,499 (0x00001ff0) [INFO] CWinLogFile::WriteAllLog() PulseCheck enter: SendPulse=02019-01-25 00:01:50,499 (0x00001ff0) [ERROR] CWinLogFile::WriteAllLog() CommMgr::Pulse: Pulse timeout (index=960 ()), disconnect2019-01-25 00:01:50,499 (0x00001fec) [ERROR] CWinLogFile::WriteAllLog() ConnThread: index=960 (): Error 1236 receiving data2019-01-25 00:01:50,499 (0x00001fec) [INFO] CWinLogFile::WriteAllLog() Excessive queue length: 42, Threads: 233, Working: 233 (in 233). Add 1 new thread(s).2019-01-25 00:01:50,499 (0x00001ff0) [ERROR] CWinLogFile::WriteAllLog() CommMgr::Pulse: Pulse timeout (index=988 ()), disconnect2019-01-25 00:01:50,499 (0x00001fdc) [ERROR] CWinLogFile::WriteAllLog() ConnThread: index=988 (): Error 1236 receiving data2019-01-25 00:01:50,499 (0x00001ff0) [INFO] CWinLogFile::WriteAllLog() PulseCheck exit: SendPulse=0, total=916, sent=0, disconnected=2, finished in 0 ms2019-01-25 00:01:50,499 (0x00003e94) [INFO] CWinLogFile::WriteAllLog() Worker thread started2019-01-25 00:01:50,499 (0x00003e94) [DEBUG] ServerUtils::OnDeviceDisconnected() OnDeviceDisconnected: ConnId [1023]2019-01-25 00:01:50,499 (0x00003e94) [DEBUG] ServerUtils::OnDeviceDisconnected() OnDeviceDisconnected: Cannot find device associated with ConnId [1023]2019-01-25 00:01:50,499 (0x00003e94) [DEBUG] ServerUtils::OnDeviceDisconnected() OnDeviceDisconnected: ConnId [960]2019-01-25 00:01:50,499 (0x00003e94) [DEBUG] ServerUtils::OnDeviceDisconnected() OnDeviceDisconnected: Cannot find device associated with ConnId [960]2019-01-25 00:01:50,499 (0x00003e94) [INFO] CWinLogFile::WriteAllLog() Too many working threads 234/234, shutting down thread2019-01-25 00:01:50,499 (0x00003e94) [INFO] CWinLogFile::WriteAllLog() Worker thread terminated2019-01-25 00:01:50,936 (0x00002ab8) [DEBUG] CJobDispatcher::DoWork() Throttled jobs: 80 m_nJobs: 101 m_nJobsInQueue: 02019-01-25 00:01:51,936 (0x00002ab8) [DEBUG] CJobDispatcher::DoWork() Throttled jobs: 80 m_nJobs: 101 m_nJobsInQueue: 02019-01-25 00:01:52,936 (0x00002ab8) [DEBUG] CJobDispatcher::DoWork() Throttled jobs: 80 m_nJobs: 101 m_nJobsInQueue: 02019-01-25 00:01:53,936 (0x00002ab8) [DEBUG] CJobDispatcher::DoWork() Throttled jobs: 80 m_nJobs: 101 m_nJobsInQueue: 02019-01-25 00:01:54,936 (0x00002ab8) [DEBUG] CJobDispatcher::DoWork() Throttled jobs: 80 m_nJobs: 101 m_nJobsInQueue: 02019-01-25 00:01:55,936 (0x00002ab8) [DEBUG] CJobDispatcher::DoWork() Throttled jobs: 80 m_nJobs: 101 m_nJobsInQueue: 02019-01-25 00:01:56,936 (0x00002ab8) [DEBUG] CJobDispatcher::DoWork() Throttled jobs: 80 m_nJobs: 101 m_nJobsInQueue: 02019-01-25 00:01:57,936 (0x00002ab8) [DEBUG] CJobDispatcher::DoWork() Throttled jobs: 80 m_nJobs: 101 m_nJobsInQueue: 02019-01-25 00:01:58,936 (0x00002ab8) [DEBUG] CJobDispatcher::DoWork() Throttled jobs: 80 m_nJobs: 101 m_nJobsInQueue: 02019-01-25 00:01:59,936 (0x00002ab8) [DEBUG] CJobDispatcher::DoWork() Throttled jobs: 80 m_nJobs: 101 m_nJobsInQueue: 02019-01-25 00:02:00,936 (0x00002ab8) [DEBUG] CJobDispatcher::DoWork() Throttled jobs: 80 m_nJobs: 101 m_nJobsInQueue: 02019-01-25 00:02:01,936 (0x00002ab8) [DEBUG] CJobDispatcher::DoWork() Throttled jobs: 80 m_nJobs: 101 m_nJobsInQueue: 02019-01-25 00:02:02,936 (0x00002ab8) [DEBUG] CJobDispatcher::DoWork() Throttled jobs: 80 m_nJobs: 101 m_nJobsInQueue: 02019-01-25 00:02:03,718 (0x00001fdc) [INFO] CWinLogFile::WriteAllLog() Excessive queue length: 42, Threads: 233, Working: 233 (in 233). Add 1 new thread(s).2019-01-25 00:02:03,718 (0x00001b44) [INFO] CWinLogFile::WriteAllLog() Worker thread started2019-01-25 00:02:03,718 (0x00001b44) [DEBUG] ServerUtils::OnDeviceDisconnected() OnDeviceDisconnected: ConnId [988]2019-01-25 00:02:03,718 (0x00001b44) [DEBUG] ServerUtils::OnDeviceDisconnected() OnDeviceDisconnected: Cannot find device associated with ConnId [988]2019-01-25 00:02:03,718 (0x00001b44) [INFO] CWinLogFile::WriteAllLog() Too many working threads 234/234, shutting down thread2019-01-25 00:02:03,718 (0x00001b44) [INFO] CWinLogFile::WriteAllLog() Worker thread terminated2019-01-25 00:02:03,937 (0x00002ab8) [DEBUG] CJobDispatcher::DoWork() Throttled jobs: 80 m_nJobs: 101 m_nJobsInQueue: 02019-01-25 00:02:04,937 (0x00002ab8) [DEBUG] CJobDispatcher::DoWork() Throttled jobs: 80 m_nJobs: 101 m_nJobsInQueue: 02019-01-25 00:02:05,937 (0x00002ab8) [DEBUG] CJobDispatcher::DoWork() Throttled jobs: 80 m_nJobs: 101 m_nJobsInQueue: 02019-01-25 00:02:06,937 (0x00002ab8) [DEBUG] CJobDispatcher::DoWork() Throttled jobs: 80 m_nJobs: 101 m_nJobsInQueue: 02019-01-25 00:02:07,937 (0x00002ab8) [DEBUG] CJobDispatcher::DoWork() Throttled jobs: 80 m_nJobs: 101 m_nJobsInQueue: 02019-01-25 00:02:08,937 (0x00002ab8) [DEBUG] CJobDispatcher::DoWork() Throttled jobs: 80 m_nJobs: 101 m_nJobsInQueue: 02019-01-25 00:02:09,937 (0x00002ab8) [DEBUG] CJobDispatcher::DoWork() Throttled jobs: 80 m_nJobs: 101 m_nJobsInQueue: 02019-01-25 00:02:10,937 (0x00002ab8) [DEBUG] CJobDispatcher::DoWork() Throttled jobs: 80 m_nJobs: 101 m_nJobsInQueue: 02019-01-25 00:02:11,937 (0x00002ab8) [DEBUG] CJobDispatcher::DoWork() Throttled jobs: 80 m_nJobs: 101 m_nJobsInQueue: 02019-01-25 00:02:12,937 (0x00002ab8) [DEBUG] CJobDispatcher::DoWork() Throttled jobs: 80 m_nJobs: 101 m_nJobsInQueue: 02019-01-25 00:02:13,937 (0x00002ab8) [DEBUG] CJobDispatcher::DoWork() Throttled jobs: 80 m_nJobs: 101 m_nJobsInQueue: 02019-01-25 00:02:14,937 (0x00002ab8) [DEBUG] CJobDispatcher::DoWork() Throttled jobs: 80 m_nJobs: 101 m_nJobsInQueue: 02019-01-25 00:02:15,187 (0x00001fdc) [INFO] CWinLogFile::WriteAllLog() New connection entry, index=1023, name=*, host=95.129.123.180, sock=5204, port=569812019-01-25 00:02:15,187 (0x00001fdc) [DEBUG] CCommConnectionList::AddConn() CCommConnectionList::AddConn: index=1023 seg=16 segidx=152019-01-25 00:02:15,187 (0x00001fdc) [INFO] CWinLogFile::WriteAllLog() Excessive queue length: 42, Threads: 233, Working: 233 (in 233). Add 1 new thread(s).2019-01-25 00:02:15,187 (0x00003508) [INFO] CWinLogFile::WriteAllLog() Worker thread started2019-01-25 00:02:15,187 (0x00003508) [INFO] CWinLogFile::WriteAllLog() Too many working threads 234/234, shutting down thread2019-01-25 00:02:15,187 (0x00003508) [INFO] CWinLogFile::WriteAllLog() Worker thread terminated
Hi, Apologies if this is covered elsewhere, I did try and find some answers but couldn't find what I was looking for. The server we currently host MobiControl on is getting on and we would like to move it to a new virtual server we have. The new server will have a different local and public IP address. Is this a difficult process? Could I have some further information on the process? Thanks
Currently we have a public IP address where a port is forwarding to a Windows 10 machine (MDM server).But we have the Problem, that the Deployment Server says "Started but not connected to MS" And the icon under the server settings is yellow.Look -> So i can Add Devices without Problems but thats it. I can only add these Devices.Its MobiControl v.14.1.0.1152
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