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Deployment Server error (Failed to retrieve and issue Client Certificate. Device may not be able to communicate on subsequent connections.)

F
Francis
ISAAC Instruments Inc.

Hi everyone

Anyone have seen this issue before? It all started in february. More than 5k Android tablet have this error at check-in (logs mobicontrol) now.

Deployment Server error (Failed to retrieve and issue Client Certificate. Device may not be able to communicate on subsequent connections.)

Logs error

The enrollment time (in the Information tab) for this tablet is 2015-10-20.

If we go to Certificates tab in Mobicontrol, we actually see that the certificate will expire in 2 months (April).

Tablet certif

The thing is that we checked all our deployment server certificate and the expire date is in 2030 same as the Mobicontrol Root.

Server

We are on the 13.4.0.5519 version

Thanks
 
 
mobicontrol android certificate deployment deployment-server
4 years ago
SOTI MobiControl
ANSWERS
R
RRMOD@SOTI
4 years ago (edited 4 years ago)

Hi Francis,

Thanks for posting in SOTI Central !!

Please answer the following questions to better assist you.

  • Are your devices doing checking with MC and showing online in Webconsole?
  • Did you upgrade/migration or made any  recent change on the server?
  • Is this issue related to any specific device model or agent version?
  • Do you have multi-DS environment ?
VG
Vincent Gagnon
4 years ago (edited 4 years ago)
  • Devices show online in mobicontrol
  • We installed latest V13 in december 2020
  • Issue occurs on Getac tablets, they are the ones trying to renew their certificate for now
  • We have 1 MS and 4 DS

Thank you,

Vincent

F
Francis
4 years ago

Please see Vincent Gagnon posts. He's working with me on this

R
RRMOD@SOTI
4 years ago

HI Francis,

Following up on this thread, This would require further troubleshooting and need to check the agent and server logs to land on solution. I would like you to create a support case(click here) or call SOTI Support team(click here) to seek assistance from one of the SOTI Engineers.

Please let us know if you have any further concerns.

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