Hello Robert,

Thank you for your post, do you have any restriction to any unknown application?

Can you please confirm if you have any profile with restriction to disable unknown apps?

Regards,

A little confused by your response

1) App catalog is pushed through a Soti profile and contains the referenced applications

2) Why would this be an unknown app if:   

                           a) the apps are being downloaded and installed from Soti

                           b) this is working for ~5000 other devices

3) We do not block unknown apps.

Hello Robert,

Thank you for your response, while created app catalog rule, please confirm which type did you selected.

Regards,

If your set-up/policies failes only for 3 out of some 5000 devices, then I would say the best approach is to look into the MobiControl server and device logs for any clues, and find out what are so speacail about the three problematic devices.    The problem may be

1. software-oriented (e.g. device fiirmwae, device agent versions, etc.)

2. hardware oriented (e.g. device brand, device model, faulty hardware, etc.)

3. device/network oriented (e.g. different SIM vendor,Wifi  network, network firewall, device-modes/enrollment-modes, etc.)

Hello Robert,

Thank you for your response, can you please check if the devices which are affected, performing MDM check-in?

Regards,