Profiles not getting installed/assigned

Solved
BW
Benjamin, Wilts
Taneri Consulting GmbH (TCG Global)

Hi,

I have a Zebra ET56, but no profiles etc. are getting installed. Not matter what I'm doing. Any idea?


Thanks,

5 years ago
Android
ANSWERS
J
JVMOD@SOTI
5 years ago

Hello Benjamin,

Thank you for your post, you can verify if the device is enrolled as Android Enterprise section (please refer to the screenshot below)

In Management Type, if it says Work Managed Device then you have to create profile as Android Enterprise type.

Please let me know if you have any questions or concerns.

Regards,

Solution
SB
Simon Breuer
5 years ago (edited 5 years ago)

Hi Benjamin,

I think you are using Android+ devices. Profiles are created for Android Enterprise on default when using SOTI MC 14.x.
Check this, when creating a new profile!

BW
Benjamin, Wilts
5 years ago

Hi Simon,

nice idea.

But all profiles are Android Plus already :(

RC
Raymond Chan Diamond Contributor
5 years ago (edited 5 years ago)

With Generic Android agent being obsolete for over 2 years already, the Android device family/platform is always called "Android Plus" now.  But do NOT confuse device family/platform with device mode/agent used.

If you use OEM specific Android+ device agent, you need to use Android+ profiles, while Android-Enterprise profiles are needed if generic (i.e. non OEM specific) Android-Enterprise device agent is used.

BW
Benjamin, Wilts
5 years ago

Thanks,

I just didn't see it.

I will create all necessary profiles as "Enterprise profiles".

Thanks