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Hello,
When I try to delete a device group I receive an error that this cannot be done because a policy is still assigned to it. I have checked and there are no policies nor profiles assigned to this group. Is there a way to force the deletion through?
Hi Staci, we have the same issue on 2024.1.1 (not sure which version you have) and before we had to rollback after an upgrade to 2025.0.3 (because of another issue) we were able to verify it was solved with that version.
So, I recommend to ask the support if you may need to upgrade to 2025 to fix this issue or if your issue is caused by something else.
We are on 2024.1.2. Seems reasonable that the glitch could still exist in this version. I will reach out to support. Thank you!
Hi Staci,
I hope the suggestions provided by Karl and Rafael have helped you answer your query. Please inform us if you require further assistance.
Additionally, if any response has helped address your inquiry, we kindly request you to mark it as "is solution" so that others may also benefit from this information.
Also kindly let me know if you want any help in creating a support ticket. You can use the below url for creating a ticket.
https://www.soti.net/services/log-a-case/
Thank you Karl and Rafael for your valuable suggestions.
Thank you for choosing SOTI.
Regards,
Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net
