Hello,

I’m having an issue creating a specific folder under sdcard/Android/media and placing a .json file there via a file sync rule. This works on our AOS 13 devices but not on AOS 14. We recently upgraded from SOTI 15.6.6 to 2025.1.2.1007, which may be related.

Additionally, the app install is extremely slow on AOS 14 (over an hour with no success), and after revoking the profile I now have to manually run the uninstall script—previously this happened automatically.

From what I’ve read, Android 14’s scoped storage may block this path. I tried creating a new profile with Zebra OEMConfig and granting Manage External Storage to net.soti.mobicontrol.androidwork, but it hasn’t helped. Community posts suggest the app may need to use a different, more accessible directory, but I’d like to exhaust all options first.

Any guidance would be appreciated.

Device: Zebra MC93
OS: AOS 14
SOTI Agent: 2026.0.1.1158
OEM Version: 14-23-05.00-UG-U00-STD-HEL-04