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Dear All,
I am getting a file sync error message when trying download the latest BSP and lifeguard files for Zebra Android 11
Version of mobicontrol is 15.5.2.103
Any clues?
Make sure the MS-Windows Server account associated with Mobicontrol server has read/write file access right to the source directory folder, and the network path is actually visible from the Mobicontrol server node.
We are using mobicontrol cloud version
from the device I can reach the windows server either from ip or dns name
And Everyone group has full permissions to the server share.
Hi JJC,
What you can quickly do is you can either:
1. upload this xml directly to File manager on MobiControl Webconsole
2. or upload it on one of your test device, and you can do device-to-server Filesync rule for 1 time
And then you can do server-to-device file sync rule to be sure that you don't have any network access issue. I hope this helps. Thank you
Example format:
Zafer
Hi Zafer,
I did you suggestion, upload a file from the device to SOTIMobicontrol web. I am getting the error message
Hi,
It looks like the destination path is not correct to me. As you are using Cloud Server, to fasten the process you can create a SOTI Support ticket and get help from Support team on this: Log a Case (soti.net)
I hope this helps.
Zafer
Additional to Ramyonds answer, ensure that the provided DNS name you are using here, is known by the used DNS (or host file).
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Hi JJC,
Thank you for posting on SOTI Pulse!
I am glad to see that your issue was resolved.
Please feel free to reach out to us if you have any further questions in the future.
Kind regards,
Technical Support Specialist | SOTI | +1 905.624.9828 | SOTI.net lDiscussion Forum | Log a Case Online l Facebook l LinkedIn l Twitter
