Application Can't Launch Dialer

Solved
DB
Dennis Bacon
Gordon Food Service

Hello,

We are using Zebra TC77 devices for our drivers. The drivers use the Fareye application which is supposed to allow for them to make a phone call from inside the application. When they press the button, however, it does nothing.

My devices are on Android 10 and run in Native Lockdown mode. I have whitelisted org.codeaurora.dialer, which gives them access to the phone application. They can tap the phone icon, from the lock screen, and make and receive calls without issue. 

When I login to admin mode I am able to make calls from Fareye, so I was able to use identify_action and found when pressing that button it is running org.codeaurora.dialer/com.android.incallui.InCallActivity. I tried to whitelist this, but it didn't help. 

Anybody have any other suggestions? 

Thank you!

3 years ago
SOTI MobiControl
ANSWERS
DB
Dennis Bacon
3 years ago

I was able to fix it! I had to change the syntax from Launch://org.codeaurora.dialer/com.android.incallui.InCallActivity to Dial://org.codeaurora.dialer/com.android.incallui.InCallActivity

Solution
DB
Dennis Bacon
3 years ago

Sorry, I meant "identify_activity"

D
DJMOD@SOTI
3 years ago

Hi Dennis,

Thanks for requesting a response from SOTI Support Staff,

Thank you marking the post as resolved as It will help other users with similar issue. 

Please click here to find more information on lockdown home screen items