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reCAPTCHA not working in Chrome/Edge - Samsung S10 FE

JK
Jason Klotz
Mediacom Communications Corporation

Good Morning,

I have new devices being deployed and one of our sales sites uses a reCAPTCHA. We have tried Edge/Chrome. Both in mobile and in Desktop mode.  The site works on a PC just fine. I have checked everything in the browser config in the groups and I find nothing that would block this. The photos come up ( those really annoying ones of find all the crosswalks )  OS is updated - Chrome is updated. 

Manufacturer samsung -- Model  SM-X528U --  Agent Version  2025.2.0.1005  MC Version: 15.5.0.1021
 
I have cleared the data on the browsers and such. Wiped device, reenrolled, moved to a different group.
 
Thoughts?
 
Thanks
 
Jason
reCAPTCHA mobicontrol chrome edge
4 months ago
SOTI MobiControl
ANSWERS
RC
Raymond Chan Diamond Contributor
3 months ago

Please provide more details.   E.g.

  • Screenshot or error messages on the device screen when the problem arises
  • What Android version is your Samsung S10FE running? 
  • Have you configured any AppConfig managed-configuration parameters for Chrome/Edge browser via MobiControl?
  • Have you tried using browser other than Edge and Chrome? 
  • Do your Samsung S10FE include any MobiControl feature-control or web-filtering policies?

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