But it works fine when kiosk mode is off?

If yes, maybe take a look into this: https://pulse.soti.net/community/thread/131aa77b-3b31-4232-a476-ead6b14840ec

What did you try yet to solve it? You may need to add other apps to lockdoiwn.

Dear @Marco Olberts

 Thank you for posting on SOTI Pulse.

 Thanks  Rafael for responding to the post, your expertise and willingness to help are greatly appreciated ! 

To resolve incoming calls not displaying on a device managed by SOTI MobiControl, you must adjust the device's profile settings within the SOTI MobiControl console. This is often caused by restrictive profiles, particularly those in Kiosk Mode or Lockdown Mode, that block notifications or the Phone app itself

These modes are designed to restrict a device to only approved apps and functions. You will need to specifically allow the Phone app and its notifications.

   Modify the Lockdown Profile:

• In the SOTI MobiControl web console, navigate to the Profiles tab.

• Select and edit the Lockdown or Kiosk Mode profile applied to the device.

• Add the Phone App: Add the native phone application as an authorized item on the home screen. The package name for the phone application is typically com.android.dialer or com.samsung.android.dialer, depending on the device manufacturer.

• Allow Notifications: To ensure the call screen appears, you must explicitly enable notifications. This may require adding a menu item with a script or URL like action://net.soti.mobicontrol.VIEW_NOTIFICATIONS to prompt the user to grant the SOTI MobiControl agent notification access.

   Adjust Call Restrictions:

• Still within the device's profile settings, locate the Restrictions configuration and select Phone Calls.

• If any incoming call restrictions are active, ensure they are configured correctly. Check if any "deny" lists are blocking incoming calls, especially if wildcards or specific numbers have been entered

Please follow the link below for Visual Demonstartion for configuring calls

https://www.soti.net/mc/help/v2025.1/en/console/reference/dialogs/profiles/androidplus/configuring_phone_calls.html

If you have any additional questions or concerns, please don't hesitate to reach out us at support@soti.net

 We're dedicated to providing assistance and support

Also, if this post has helped you in solving your inquiry, I would request you to mark the particular comment as "is solution", so others may benefit from this information.

 Kind Regards,

     SOTI