SOTI Pulse Logo

No remote control newland MT-90

M
MobileMan
BELIVING NV

We added an extra soti environment to our company with the latest soti version 2025.0.1.1.1164 on which we deploy our newest scanners to use within our stores.
Type Newland NTL-MT90, all seems fine except for the remote control !

We can remote view the devices, but the remote control option isn't there.
When trying to install the device agent plugin, the devices starts connecting-disconnecting and so on....

An idea how to solve this annoying issue ?


We have an existing soti environment which we upgraded also to version 2025.0.1.1.1164 with the same scanners on it and they still have remote control after upgrading soti !

8 months ago
SOTI MobiControl
ANSWERS
MD
Matt Dermody Diamond Contributor
8 months ago

Are the devices in the new server Fully Managed or are they showing up as Work Profile? If they are Work Profile you may have enrolled them incorrectly and as a result you may see limited features like only having Remote View. 

RS
Rafael Schäfer
8 months ago

Is the plugin used in both systems the same (including version)?

A
ATMOD@SOTI
7 months ago

Hi MobileMan,

Thanks for posting on SOTI Pulse.

Thanks Matt and Rafael for responding to the post, your expertise and willingness to help are greatly appreciated! Has your query been resolved? If this post did not assist you in resolving the issue, I believe a thorough investigation is necessary. It is highly recommended that you log a case so that we can delve deeper into the matter.  I would suggest you to contact SOTI Support (support@soti.net) to open a new case and one of our support engineer will be there to assist you.

Kind Regards,

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

Similar Discussions