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Lifeguard FOTA - Zebra TC57x

ST
Shaun T
Zebra (OVS) - Linde GmbH

Hi,

I am trialing the Zebra TC57x device that we will most likely use to replace our aging tc56 fleet.

I have 10 devices here which I have enrolled successfully however the issue I am having is FOTA. The devices sit as Enrollment Pending for hours after being enrolled. Checking in usually will result in a device becoming "Ready for firmware upgrade" however three out of the 10 are still pending enrollment. 

I am worried if I have over 500 of these devices to get updated before I deploy I am going to be stuck for weeks fighting FOTA to work as intended.

What are some troubleshooting steps I can use to force a device to move itself from Enrollment Pending to Ready For Firmware Upgrade? So far I have Checked In / Sync Files / Restarted Devices. 

a year ago
SOTI MobiControl
ANSWERS
MB
Marcus Breitenthaler
a year ago

Hi,

what MobiControl Version are us Using ?

With 15.6.5 i had no issues, yes the enrollment take different time till it was working.

But with 2024.0.* i am not able to enroll the Devices to FOTA :(

I have opend a Ticket at Sotiand they are looking actually on the issue.

ST
Shaun T
a year ago

We are running Version: 15.6.6.1010

MD
Matt Dermody Diamond Contributor
a year ago

LifeGuard OTA integration in SOTI is not at the point of capability or reliability yet in my opinion. Despite the incremental improvements over time I still find File Sync Rule based delivery of the OS update Zips with post-sync scripting to kick off the upgrade to be more reliable and consistent than leveraging LifeGuard OTA. The enrollment process for the devices in the OTA services is contingent upon two apps being delivered from Google Play so are kind of at the mercy of that whole process and it's nuances. I don't personally want to have to rely on Google Play in order to firmware update fully managed Zebra devices when I can already do all that with a direct relationship between the devices and the EMM.

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Shaun T
a year ago

That's a shame to hear as we are being pushed heavily to only use FOTA and its problematic to use something that works only some of the time. I now use FOTA for the majority of hardware and file sync for whatever is left over but even file sync can have it's trouble. 

if it's relying on the play store then that would probably be the reason for the issues as we have had other issues with the play store in the past. 

Hopefully they are able to get FOTA issues ironed out. 

A
ABMOD@SOTI
a year ago

Hi Shaun T,

Thanks for posting on SOTI Pulse, Thanks Marcus Breitenthaler, and Matt Dermody for responding to the post, your expertise and willingness to help are greatly appreciated!

Apologies from our side, for this particular issue we need to investigate further.

We request you to please raise a support case at log a case so that our agent can work on your query as quickly as possible.

 

Regards.

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