No Matches Found!
Try with a different search term
I've set up three new admins in our MobiControl portal but the accounts won't let them log in. After setting up the accounts do I need to enable them somewhere? Not sure if it makes any difference but we are cloud based, not on-prem.
What error message is shown on the web-console or in the server log file when trying to log in with the new account? The authentication settings/integration based on the account type, the role of the new account, and whether the account has been disabled (unlikely in your case), etc. will all affect whether the log-in is successful or not.
Hi Brian,
Thank you for posting on SOTI Pulse!
Just curious, where are you making these admin accounts? Are you creating them through MobiControl web console or from Soti Identity?
Perhaps these 2 links below can help with your query:
https://soti.net/mc/help/v15.6/en/console/users/sotiidentity.html?hl=adding%2Cuser
https://soti.net/mc/help/v15.6/en/console/users/add_user.html
Kind regards,
Technical Support Specialist | SOTI | +1 905.624.9828 | SOTI.net lDiscussion Forum | Log a Case Online l Facebook l LinkedIn l Twitter
