Soti Surf Camera stops working after a period of time

PC
Patrick Cromie
Braum’s Ice Cream and Dairy Stores

Hello all,

I am having an issue that I can't quite seem to figure out. We have a Progressive Web App (PWA) running inside of SOTI Surf that is accessing the tablets camera in order to scan barcodes. When the page comes up, the camera is shown but inside the "Select Camera" dropdown list, it shows (no Permission). Since the Camera was showing, I didn't think much of it. After about a week of just letting the device sit idle, I go to launch the page and where the camera box would normally be, there is a gray box with an X in it like it won't load. Any idea why this is happening? I originally thought it was permissions inside of SOTI Surf but I'm not so sure about that now.

6 years ago
Android
ANSWERS
R
RTMOD@SOTI
6 years ago

Hi Patrick, If originally it was permission issue, can you please inform if it is an AE enrollment or Android enrollment. Also inform

1) Are you facing this issue on multiple devices or single device is affected.

2) if the OS of tablet has been updated.

Thanks