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Apps Not Being Deleted When Profile is Deleted or Revoked

JJ
Jim J
Delta Air Lines, Inc.

This may be related to my other question about Custom Data not being updated.... but I will ask anyway. 

I have an application on my devices that I just received an update for. After I updated the profile, the application would not update. I have questions out to the developers to find out whether they built the application differently (signing), but have not heard back yet.

I removed the profile from the device and the application deleted on the device, but that Application list did not update (after the required checkin). So Mobicontrol still thinks it is installed. 

When I try to install the updated version, the update fails as it thinks the application is already installed.

Server: 14.1.2

Agent 1360_1662

Device: Zebra TC77

OS: Oreo

Management Method: AEDO

Environment: Not Using Google Play Store

Thoughts? Thanks in advance.

Jim

profile
Edited 6 years ago
Android
ANSWERS
RC
Raymond Chan Diamond Contributor
6 years ago

It doesn't really matter that the applications tab still have the app entry.  

Just click on and open the profile icon in the "Configurations" tab associated with the device,  select app package item and initiate "Force Package Installation".

JJ
Jim J
6 years ago

Still the same error: Failed to Install (File I/O Error).

I had to re-create a profile with the old package which then showed installed..... now revoke is working, but the Application Version information is not updating. I was able to then install the new version and was able to get the version to update. 

So the main problem appears that Application Status did not update to uninstalled..... Still need to get information from the developers to determine if they changed the signature of the bundle.

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