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Issues with scrolling after firmware update from 8.1 to 9 on Honeywell CK65s

Solved
TB
Thomas Boje
MHI Vestas Offshore Wind

Hi,

We have upgraded a few of our CK65 devices to v.9 from v8.1. Afterwards we got a weird issue - it's no longer possible to scroll up/down on the AX website. I have tried with different browsers - same thing. So I guess it something between v9 and the AX IIS config. Any ideas?

Worst case, any input to how we downgrade the firmware back to 8.1?

Br
Thomas

soti honeywell downgrade firmware ck65
Edited 4 years ago
Android
ANSWERS
B
Bhav
4 years ago

Hi,

Can't say I've come across the scrolling error.

But for your worst case scenario where you would need to Downgrade.

I find via EZConfig is easiest method

  • Enable Provisioning mode via Honeywell settings
  • Find the power tools app
  • Launch EZconfig
  • top left hamburger menu
    •    hit 'Generator'
  • Open the DeviceConfig.xml
  • Navigate to System > Enable OS Downgrade with Enterprise Reset
    •    Set to 1 (from 0)
  • top right of screen Save then update configure
    •    i do this half a dozen times, just to make sure it saves
  • Put the OS zip file into the honeywell/autoinstall folder
  • Restart the device or use the AutoInstall app and use the packages upgrade option

This will downgrade the OS, but you will have to re-enroll the device to SOTI due to the enterprise reset.

Solution
TB
Thomas Boje
4 years ago

Thanks you very much - really appreciated! :-) A minor workaround is also to change the screen font to small... But the real problem must be somewhere in AX.

I will try the downgrade method - thanks again.

/Thomas

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