Cloud Connector / Cloud Link Problems

Solved
TK
Tim Klamandt
JAMBO GmbH

Hello Guys,

we have an problem with the MobiControl Cloud Link.

The cloud connector is successfully installed on a host in the DMZ.

But when we add the required data to a Mobicontrol cloud and start the test, it fails directly.

Here's what we did: 

  1. we created an windows server 2019 in the DMZ.
  2. we have set up a forwarding in the firewall to the windows server in the dmz (Port 443)
  3. In the next step, we created a official certificate for the FQDN on the windows server. (scc.hst.de)

So if we connect to https://scc.hst.de it works.

  1. We installed the Cloud Connector in the first attempt directly from our Soti Cloud
    (later we installed a newer version from the Soti Manuell page)

"But when we add the required data to a Mobicontrol cloud and start the test, it fails directly."

We dont know why, needs the test connection more ports then 443?
If we test the connection, it fails directly like this:

And yes, we tested with this config also all Authentification Methods from the Cloud link Connector.. 
We also did a wireshark test, to see if anything gets through to the windows Server.
And yes it did. From the Soti Cloud until the windows Server. 

The MS log says:
[EndpointNotFoundException: There was no endpoint listening at https://scc.hst.de/cla/RDS that could accept the message. This is often caused by an incorrect address or SOAP action.


We've temporarily blocked the access(443) until we can test again.

5 years ago
SOTI MobiControl
ANSWERS

Hello Tim, 

Here are the steps to get this going.

1. Download the CLA installer
2. Run the installer and set up your FQDN hostname and select the matching SSL certificate
3. Request SOTI Support to export the MobiControl Root CA with a private key and send the certificate and the passwords to you
4. Import the MobiControl Root CA into your 'Trusted Root Certification Authorities'
5. In the web console 'Create A Cloud Link Agent'
6. Enter a name for the CLA, and enter your cloud link hostname e.g. https://youFQDN/cla
7. Under 'Cloud Link Authentication' select 'Custom Certificate'
8. Upload the Mobicontrol Root CA with the private key
9. Please make sure that port 443 is open on the CLA Host and on your firewall.

I hope you have been able to get this configured.

Regards,

Solution