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Contacts on iOS work\personal

MI
Marius Iversen
Nordic Mobility

Hello

MobiControl: 15.5.1

iOS: 15.5

2. attempt at creating a post since it is not possible to edit after posting.

iOS device has been enrolled as unsupervised, device enrolment with user authentication. App policy installs Outlook and other necessary apps, Conditional Access authorizes access.

Customer has trouble synchronising contacts between Outlook on Windows, Outlook on their iPhone and their personal contacts in the Contacts-app. When they go to the Contacts-app on the phone, they only see contacts created on their phone, not contacts from Office 365 or contacts they have created in Outlook on their computer.

They want everything to synchronise between each other, like it did before they enrolled their iPhone.

I contacted SOTI Support, they had no idea how to fix this. Which is strange since it should be a pretty widespread problem.

I have tried with Outlook Managed App Config. I manage to get everything working, except the keys in bold. I have tried different formats like true/ and true, but no success. Like always, little or no documentation is available from SOTI.

I have also thought about Exchange Active Sync. Maybe this could synchronise contacts only, while Outlook takes care of emails and calendars.

<dict>
<key>com.microsoft.outlook.EmailProfile.EmailAccountName</key>
<string>Office 365</string>
<key>com.microsoft.outlook.EmailProfile.EmailAddress</key>
<string>%ENROLLEDUSER_EMAIL%</string>
<key>com.microsoft.outlook.EmailProfile.EmailUPN</key>
<string>%ENROLLEDUSER_USERNAME%</string>
<key>com.microsoft.outlook.EmailProfile.ServerAuthentication</key>
<string>Username and Password</string>
<key>com.microsoft.outlook.EmailProfile.AccountDomain</key>
<string>%DOMAIN%</string>
<key>com.microsoft.outlook.EmailProfile.ServerHostName</key>
<string>outlook.office365.com</string>
<key>com.microsoft.outlook.EmailProfile.AccountType</key>
<string>ModernAuth</string>
<key>IntuneMAMAllowedAccountsOnly</key>
<string>Disabled</string>
<key>IntuneMAMUPN</key>
<string>%ENROLLEDUSER_USERNAME%</string>
<key>com.microsoft.outlook.Contacts.LocalSyncEnabled</key>
<true/>
<key>com.microsoft.outlook.Contacts.LocalSyncEnabled.UserChangeAllowed</key>
<true/>
</dict>

work\personal managed app config exchange active sync iOS contacts outlook
3 years ago
iOS
ANSWERS
MI
Marius Iversen
3 years ago

@Raymond Chan

I had to delete my previous post since I could not edit it.

To answer your question - yes Outlook is managed. It is installed with an app policy and access to email is granted with conditional access.

RC
Raymond Chan Diamond Contributor
3 years ago

If the Outlook app is reported as "managed" app on your unsupervised device, then according to the documentation at 

https://docs.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/outlook-for-ios-and-android/outlook-for-ios-and-android-configuration-with-microsoft-intune

the keys and values used in your definition look fine to me.  I don't know if it is a problem with Outlook codes handling boolean fields.    According to my record, someone on the web previously reported similar problem as yours with boolean fields when using other MDM solution.  Maybe you can try appending a leading tab before the <key> ,  <false/>   and <true/> to see if your problem can be solved.

Good luck.

K
KCMOD@SOTI
3 years ago

Hello Marius,

Thank you for posting on SOTI Central!

Please provide me with the case number that you've raised with our support team, so we can look into it further.

Regards,
Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net

K
KCMOD@SOTI
3 years ago

Hello Marius,

Thank you for providing the case number.

Please continue working with our support agent on the case you've created to address this issue, the case has been re-opened.

Please let us know if you have any other questions.


Regards,
Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net

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