There's a new home for Articles. Find Articles on Our Product Support Page.
Struggling bad with this. I can't get newly enterprise enrolled Samsung S21's running Android 12 (Has happened on S10s running 11 as well) to work with SOTI Surf consistently. Every time we open SOTI Surf or tap on a link in an Outlook email we see the message 'Your request has been declined for security reasons'. This happens on a majority of devices being enrolled as part of an enterprise binding. Brand new devices factory reset and as soon as Surf is installed it happens. However if we keep resetting the devices sometimes 4 or more times it will eventually work without the errors. It's taken a 15 minute process and made it 4 to 6 hours per device. We did find that if we change the SOTI Surf configuration from Catalog home page to Web home page the startup error message doesn't happen, but the web link in an email from Outlook still causes it. Anyone?
Hello, I have problem with getting remote control on MC930B Android 8.1, agent verion 15.1.0.1045, MobiControl version 15.3.0.6711. Device don't have connection to internet so we instaled MC with GoogleMobiControl1510_1045.apk file, I installed plugin Zebra_Hawkeye_RC_AE_1.6.0.102 using profile in mobicontrol. After all I got only Remote View option and no Remote Control option. Tried different plugins, with no result.
I know this is more for Honeywell but the Thor VM3A is dropping WiFi during provisioning of a clean device. I am able to reboot once, let the process fail as it drops wifi again before it grabs the Soti APK, and then click on manual setup and it finishes provisioning. It is weird as CT60 and CK65 are clean as possible.
On the Honeywell devices it installs all the APIs needed on the Device but Webcontrol is showing: Remote View, Work Managed Device I don't know if it is a major bug as I can still remote into devices. Noticed this before a major deployment of over 50 devices.
Recently I noticed the Location History on our Samsung devices stopped working. It has worked in the past. We did recently upgrade to Mobicontrol v15. I have a data collection rule that is set to track location every 5 min. On the log of the devices it even shows this data is being collected. However When I attempt to view the location history of a device I get an error that there is no location data present. Any ideas why? Update...I just noticed that the log shows Location data being collected every 5 min, however on the collected data tab it only shows data from 2 days in the last month.
From the "Remote Control" module, in the "File" application it is impossible to select a folder or a file with my cursor..Possible workaround with "TAB" + "multidirectional arrow" keys to select the target and "enter" key to select. Do you have a solution to help us correct this problem? Device : ZEBRA TC21OS : 10MC Web Console version: 15.4.1.4828MC agent version: GoogleMobiControl1510_1045
Hello there We want to disable the notification sound on all AE Kiosk devices. MobiControl 15.3 Is this possible by script? Thank you for the help and best Regards Beni
Hello there We have an Android Enterprise Kiosk on which always the notifiactions for App Updates showing upp, even though the Managed Google Play Setting is configured to "Never". Is it possible to disable only the google play store notifications? Best Regards Beni
When deleting a file in the content library it asks to delete all versions but when deleting it only deletes one version instead of all versions. Is there something stopping this from deleting all or a workaround?
I've been getting this error for a while when I want to send check in to devices.Error sendin the check-in action problem Could there be something I missed? what would you suggest we do?
Good afternoon, greetings. Is there a configuration to send an email when a device is manually relocated to a certain folder? Thanking the support and advice.
I use Android Enterprise Devices (Zebra TC57 + TC27) on MobiControl 15.1. I want to open a defined URL with chrome after clicking the OK button. This script just opens chrome, because i cant find a way to define a URL... var buttonLabels = ['OK'];mobicontrol.message.createInfoDialog('Text for Messagebox').withButtons(buttonLabels[0]).withCallback(onConfirm).show(); function onConfirm(result) {if (result.buttonIndex != null) {mobicontrol.log.info('The OK button was clicked');mobicontrol.app.start('com.android.chrome');}} This old sendintent script works fine but there's no way to put this in a showmessagebox. sendintent -a "https://google.com#Intent;action=android.intent.action.VIEW;end"
Things to note: - Android Enterprise Enrollment - Android Work Managed Profile - Gsuite Emails Was wondering if this possible. We have fleet workers have a phone and we usually have them download the "Google Apps Device Policy" which we have deployed already onto the phone. We use a generic gmail login to setup the phone. There is a limit to how many devices can be using one gmail account. A new device being setup will kick out one of our fleet members and we have them sign into their work emails and authenticate so they can get updates via playstore and use google maps. The issue seems to be on work managed devices doesn't prompt for "Android Device Policy" which is what google is fully transitioning to in January 2021. Is it possible to have both fully work managed device also have a work profile or should all fleet members be switched to "Basic" mobile management for all fleet members. What is the best approach?
Hello, I really appreciate if any of you could help me with the following issue. We have a use case for Android Enterprise Work Profile in which we need an app that uses bluetooth in the work profile. The app is deployed sucessfully, but it is not able to scan bluetooth devices. The app works fine if it is install out of the profile. We have tested serveral apps in several devices (Android 8,9,10,11 from different manufactures), indeed I developed a small app tha only scans devices and shows a list, but the issue is the same with all apps. We have also tested the BasicManagedProfile app that Google sugests to test apps in work profiles. The problem is the same. https://developer.android.com/work/managed-profiles So the question is: Does the Work Profle allow apps to scan and use bluetooth services? Is this a limitation of work profile? I appreciate your comments.
Hi, I would like to know more about using SOTI to deploy mass iPadOS... The iPadOS size is around 5.5GB, it brings concern as we have to update 90 units of iPad in one go... If we are to issue "Update OS" command via SOTI, the following questions come to mind (sorry I cannot test now as I cannot afford to update any of my iPad's OS now): 1) Will SOTI spread the update across a specific time frame to avoid congesting the whole bandwidth? 2) When issuing the command, will it force the iPad to update? Or will it prompt a box and ask for user's consent first? 3) We have set to defer OS update for 90 days, after that period, will iPad be forced to update regardless of its current status? 4) Is there a difference between "scan for OS update" and "update OS"? Thank you for your time.
Top-tier experts who are delivering outstanding content. Should have more than 7000 points.
Experts who are consistent with great content. Should have more than 1000 points.
Highly experienced members with valuable inputs. Should have more than 700 points.
Beginners taking the initiative. Should have more than 500 points.
New contributors starting their journey. Should have more than 250 points.
