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Hi there, we are trying to run the OS update remotely instead of having to manually do it (removing screws, inputting SD card etc). There are 2 steps to this: Download the correct Android OS Version from the File Sync server when enrolling. Only downloads the file if the condition is met. 2. Send a script to the device to install the zip file it has just downloaded. (This is where we are having issues) The issue we are experiencing is that it does not install the zip file when sending the script. The script does send but does not start the installation. The fix we have found at the moment is to do a factory reset to the device and then send the script again. That works, however is there a better solution to this problem or does anyone have any experience with this? Appreciate any and all help! Thanks!
Anyone else seeing this blue MXMF is loading screen with device agent 2024.1.5.1216 ? I have quite a few devices where they just sit on this screen until its rebooted. Support said this should clear on it own after a few minutes which seems odd. None of my file sync rules will work when this is present also.
Hi All, I've created a package, which i would like to push to devices on a scheduled date and time.I wasn't able to see any options for this within Soti Mobicontrol.Does anyone have experience with this and maybe knows how to help me get going?
Hello I have a device that i resetted that won't enroll at all. I read that when you delete a device it ins't on the database. Is there any solution ? We are in a cloud instence.
I am using Package Studio. I created a new package project, added the Proglove Insight Mobile app apk file, added the proglove.proconfig and told it where I wanted to place the file, and then added a post install cmd to enable the keyboard that comes with the app. The app itself installs with no issue but I think its failing when its trying to copy the config file to the app folder. %sdcard%\Android\data\de.proglove.connect\files\proglove.proconfig
How do I delete the previous occurrence of a TC-58 S/N within our MobiControl environment so a license is available for the device to be able to enroll again? Where exactly is the path on the MobiControl portal to delete a device? I have looked around and have been unable to find? Could someone please provide a step by step? Thank you!
I've contacted support and have been told that "since this is not a break/fix issue of MobiControl it is outside of our scope". I'm hoping someone here will be able to help with my scenario. I have a use case for the file sync functionality that involves downloading 507 files across a multi-layered directory of 113 folders from the server to the devices in a quarterly release schedule. When creating the file sync rule I'm only able create a single directory at a time, and upload a single file at a time. This is likely to be time comsuming and prone to error. Is it possible to upload an entire directory, including its subdirectories, and files to MobiControl? Any pointers would be much appreciated.
HI soti dicussion i try to use command for on/off Power saving command , with this below Enable power saving writesecuresetting -glo low_power 1apply featurecontrol disable power saving writesecuresetting -glo low_power 0apply featurecontrol but i dont know command active or not because of power saving icon is not change, i think mat be not work with this command, it have other command or not, Or script working but icon not change?
What are the options you guys are using to source android application (apk's)?
Hi I've been trying to find a proper APK file for my latest devices within SOTI. We've been using an APK file with version "2.2.41" for a long time now. Now, we have some Samsung SM-X210's around with android version 14 on. When I try to login on these I receive an error message its not compatible with my device and in the end I get error 701 when trying to login within outlook application. I tried to look for a higher APK version.. but whatever i'm trying to upload... it fails. Version: 4.2429.1 (62429819) error message in SOTI; Invalid application file format. Verify the integrity of the application file. Does someone have a proper APK file around that I could use and upload? Thank you! Best regards
My MobiControl environment has 2 DS Server and using load balance. I Can enroll device normally in rule config show log device enroll come in from DS2. After I Test down DS2 and enroll new device but can't enroll device. What configuration changes are required or what additional configuration changes are required? DS Configuration Detail Primary Agent Address : VIP Load Balance DNS Port : 5494 Secondary Agent Address : VIP Load Balance DNS Port : 5494 Device Management Address : VIP Load Balance DNS Port : 443 Rule info is show Enrollment URL : https://VIP Load Balance DNS/enroll/2
I need to see over 100 devices that are experiencing the same issue that i pulled from Samsung portal. I can't query this information in SOTI so i am leveraging the vendor to pull that information and then pull the devices up in soti. Instead of doing them one by one i want to pull them all up at once. see attached for example.
I have issue when i want to enable storage with script "request_appops_permission MANAGE_EXTERNAL_STORAGE" I dont want to user enable because of i have 100K device to do it. i want to enable script " request_appops_permission MANAGE_EXTERNAL_STORAGE" with silent enable How to do that My client Samsung SM-A236E Agent version 2024.1.5.1216 Server version 15.3
i want to create auto relocation device rule when custom attribute (not custom data) of device have been updated ,
I'm sure previously I was able to send individual website links to a device home screen but it doesn't work now. I did work with support and they don't know how it was possible without Soti Surf. For numerous reasons I don't want to use Soti Surf and catalogs, I want the shortcuts to appear as individual icons on the device homescreen. In the past I was able to create a profile for each shortcut I wanted and could pick and choose from them and assign them to assorted devices as needed, not all as one catalog under the Soti Surf icon. Does anyone know of a way I could do this? I am working with iOS devices on this issue. Thanks! Sue
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