There's a new home for Articles. Find Articles on Our Product Support Page.
Hi All, I've recently received a Zebra MC93 for testing from one of my vendors, I'm in the process of getting it set up for our Warehouse Management System. I have DW enabled and set to "send enter" but when I scan a barcode it's not sending enter as it should be. I have attempted to force stop and relaunch DW after turning the checkbox off and on, restarting device, etc. I've also tested with multiple apps to verify it wasn't just an issue with our WMS app, or a specific profile. Android 8.1.0 MobiControl Version: 14.3.0.3144 MC Agent Version 13.9.0 Build 1046
Hi All, We are using TC75x and user capture photo during market visit and sync data to ERP After sync the photo still in device picture forlder and keep storing. We able to send script command to delete photo and schedule delete the photo. But we able see google photo not deleted and need delete manualy. Anyone can help this how to delete this by schedule delete or send script
Hello all, we have so many device under zebra tc75x (android 6 and 7) A time ago we have some problem with the google keyboard and decide to use the entreprise keyboard ! i have made a rule for to disable the google keyboard and use the entreprise keyboard. But i can't understand, on some device the zebra entreprise keyboard is not there !!! see picture...and of course the rule make the zebra keyboard as default but not there ! after reboot device has NO KEYBOARD !!!! Sorry i post here because it's enough urgent sorry ! perhpas matt can help me .. I've post the question also on zebra forum Thanks a lot for any suggestion because i need to check all device -> 400 for to see if keyboard is there or not !
Hey Guys, I have a very specific Updateproblem with Zebra Devices. Anyway, hopefully someone can help me or got the same issue in the past. We try to Update our Zebra TC20 from OS 04.14.30 Lifeguard 4 to Lifeguard 13. If I do this with adb sideload and a USB Cable everything works fine. We also done a few Updates remotely with Soti-Command Install_system_update and also with Zebra MX OS Update (http://techdocs.zebra.com/stagenow/3-4/csp/power/) This also worked fine on ~ 100 Devices. But now we get an Error on most of our devices. We got captured this Errormessage: Firstival we thought the OS Update File was not downloaded completly. So we done a few Tests but the Update File has the same size and MDM5-Sum. We also tested to copy the Update-File with Soti Remote Control with the same issue So for us it seems to be some local issue of the Device. Does anyone know if there is any cache limit or something else who could deny our OS Update??? Or is there any chance to force a "clean boot" which resets all the cache of the device? If we try to apply the Update on a fresh installed Device everything works fine. Also a Factory Reset can be applied by every device (same way like the Lifeguard Update) We also checked the File-Permission of the Update-File but it's always -rw-rw---- on working and non working devices. Further we tried to copy the File to /data/tmp/public with the same result. In any Case the Update-File has always the same Size :-( Could there be any File-Lock on the Update-File or has anyone an Idea how we can log this process to find out what happens in this situation? Many thanks so far.
hello, is it possible to make an manual check in from the device by script ? thx in advance mark
This question is specific to the honeywell device. Google updates have blocked honeywell system service for suspicious activity. This has been fixed from a honeywell patch via OS update. However the devices that have the service already blocked and updated the firmware will still have the service blocked. Honeywell sent me this android shell script to enable the service but I cannot seem to get it to work via SOTI. I have tried scripts via the console, post and pre install scripts under packages and also using the shell screen via remote control. Nothing seems to work. Below is the shell script. pm enable com.honeywell.tools.honsystemservice I need enable this honeywell service to use the honeywell provisioning mode. Thanks, Kavinda
Hello, our mobile application needs to retrieve the deviceID (from MobiControl) and I wanted to know the best / easiest way to do it. Is there a way to request this information directly from the agent installed on the device or do we have to use the API ? Thank you ! (server version 14.3.3 / Android Enterprise DO)
ORIGINAL QUESTION After the reboot the MobiControl starts. Then the MobiControl starts Enterprise Browser. The Product Registration loads up and then a error alert box appears that says "EnterpriseBrowser has stopped" with a Open app again button below the message. Is this a known issue concerning the application loading before a wireless connection can be completed within the scanner OS? UPDATED ON 10/12/2019 Ran the RXLogger app on the MC93, rebooted the scanner and the error occurred. The RX Logger caught the error and logged it. It showed a null object reference error. I got in touch with Zebra and we determined that the issue was in fact due to the MobiControl Lockdown configuration. Zebra suggested that I use EHS (Enterprise Home Screen) but that app is not straightforward at all. Does anyone have any knowledge of using the Lockdown configuration that auto starts Enterprise Browser?
Hello all, we work with mobicontrol on version v13.3.3454 we used zebra tc75 under android 6 and 7 client mobicontrol is on version 13.3.2 build 1014 On many device we have soti surf who is installed All works fine but after an audit of security we need to implement some change :). this audit has find a open door with the lock down -> press coma while two second, a setting icon appear with this setting icon it's possible to go to other settings. If you click on setting google keyboard / about / and click rules As you can see on my picture the device proposal two browser : chrome or soti surf For to avoid the press coma on the google keyboard we have installed the zebra keyboard. I've try to reproduce this back door but actually not possible. Also if i black list google chrome and reboot the device ..the device doesn't reboot !!!!! My question is -> is it possible to make soti surf as a default browser FOR ALL LINKS ? the goal is -> if the security team arrived to find another way for by pass lock down with the new zebra keyboard installed. i want every time that is soti surf who opens for url thanks for your time
Hi, Is there any way to limit the visibility of an application rule base on a custom attribute? This seems to be the only rule that can't be filtered which is a bit of a shame. Or if anyone has a different way of making an application visible based on a custom attribute I would be interested to hear. Thanks
We are exploring a way to gather app data from our devices on a scheduled basis and downloading them somehow from our MobicontrolCloud instance to one of our on prem servers. We can't enroll the server in Mobicontrol to use a file sync rule to download and would rather not explore SFTP unless we have to, do you know if there is a way to send files from a device to an S3 bucket of our choosing?
Hello, Our users are using a web app but every time their TC51 reconnect to the WIFI they return automatically to the lockdown screen (and they lose their current work...) We already disabled the "doze mode" as indicated in this thread: https://discussions.soti.net/thread/stop-returning-to-lockdown-on-reconnecting-to-server/ And we also unchecked the "Update when device connects" option as indicated in https://discussions.soti.net/thread/lockdown-closes-open-app-and-refreshes-lockdown-homescreen-when-network-connection-changes-android-8/ After some tests, we discovered that the lockdown screen appears every time there's a "Device (Agent) checked-in" and indeed there is a "Device (Agent) checked-in" triggered when a TC51 reconnects to the WIFI. As I understand, this is a security feature to force the device to return into "user mode". But in our case the device is already in "user mode"... Or maybe I misunderstood ? It seems that this problem started when we updated the MobiControl agent on our devices Zebra TC51. We need some assistance please. How can we avoid this return to the lockdown screen at every "Device (Agent) checked-in" ? We are currently using Server MobiControl 14.4.2.1307, Agent MobiControl 13.9.0.1046 and Zebra TC51 (Android 6.0.1) Thanks for your help. Frederic
Hi, how to change the Settings from Zebra Enterprise Keyboard via .xml or skript. The problem is, that this keyboard has a bug (didn't show the navigation tabs sometimes). I know that i have to change following Settings: Navigation Mode change from Tab to Keys Preferred Tab change from Alpha Numeric to Numeric I git it now -.- <wap-provisioningdoc> <characteristic type="EnterpriseKeyboard"> <parm name="NavigationMode" value="2"/> <parm name="SelectPreferTab" value="1"/> </characteristic></wap-provisioningdoc> For future and a tipp for others looking for those settings: Take a look at the device folder: /etc/mx/cspmgr/dsd/ and take a look for the setting you are looking for (ex. EnterpriseKeyboard). The names and values are listed here. and you have only to change the examples found here: https://techdocs.zebra.com/mx/uimgr/
Hello, how exactly would you realise somewhat of version control in android enterprise for things like agent updates and app updates (public). And how exactly is the agent update and app update handled by the managed google play store? What are the criteria that must be met in order of the play store to update the app / agent. ( i know you can manage app updates ) But that arent many options to choose from, we´d like to somewhat test new app and agent updates before they are silently pushed and installed on all the ae devices. What is your approach to this and what am i maybe missing? Thanks in advance. Kind regards John
Hi, Can anyone advise how I get the page to display correctly AND with no address bar Chrome v76.0.3809.132 MobiControl v14.3.4.1087 Hardware Honeywell Android 8.1.0, build 86.00.13-(0108) Using https://myurl#Intent;scheme=http;action=android.intent.action.VIEW;component=com.android.chrome/ I get no address bar BUT the page has zoomed in: So, I tried browsers://myurl#Intent;scheme=http;action=android.intent.action.VIEW;component=com.android.chrome/ I now get the address bar, but the page displays as I want it to. Tried using intent:https://myurl#Intent;scheme=http;action=android.intent.action.VIEW;component=com.android.chrome/ out of curiosity, but the button on the kiosk page doesn’t do anything when pressed. Thanks in advance Bhav
Top-tier experts who are delivering outstanding content. Should have more than 7000 points.
Experts who are consistent with great content. Should have more than 1000 points.
Highly experienced members with valuable inputs. Should have more than 700 points.
Beginners taking the initiative. Should have more than 500 points.
New contributors starting their journey. Should have more than 250 points.
