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Hi. Trying to install a new package with higher version string, updated application for our app. Running MobiControl version 13.0.0.33822 for this customer. When I'm installing the package I get this from the Logs: Package "SAS" version 5.3 failed to install. File IO error on device. Error message received from device (Failed to install application null from package SAS.pcg) Anyone have some suggestions on how to fix this?
Dear All, how we can clear cache from Firefox on android device .
We have recently had a TC56 returned from zebra with android 8.1.0 installed however after installing ZebraMobiControl1370_1031 we are presented with a device agent is incompatible with your device error and the device will not enroll into the server. The server is running version 13.3.0.3851 on this server. Is there a workaround for this? Regards
Good morning, I have tried to modify the sync data/time policy. But the Android+ device don't received the modified. I have tried with deployment server option and NTP server, but both don't works. Why this problem? Thank you. Information Web console: 14.1.8.1064 Agent: 13.6.0.1366 Device model: Zebra TC20 OS device: Android 7.1.2
Hello all we work with mobicontrol on version -> 13.3.3454 On device zebra tc75x under android 6 we have the client on version -> 13.3.2.1014 After an audit about security, we need to make some operation on ALL devices. For example, I need to suppress the lock screen to NONE. Actually all device has the lock screen to SWIPE. For to do that, I have create a rule. This rule create a folder and download a xml file from the server to the device and after execute an stage now script as this: mxconfig /sdcard/DisableLockScreen/DisableLockScreen.xml in the xml file I have this well, yesturday i have schedule this rule for execute after 10 PM into 115 devices. but, on 25 devices it's not ok the screen lock hasn't change... On mobicontrol log i have just error log: custom log (mxonfig - XML parsing failed (sdcard/disableLockScreen/DisableLockScreen.xml).) I've check on device and the file is well present and these device were connect at this hour -> 10 pm Ok, for 25 devices i can do that manually. But next week i need to do the same operation on 600 devices .. anyone has an idea about what's happen, perhpas my procedure isn't good or ... Any idea are welcome thanks for your time
We use the enterprise home screen to let the users start just one App. The Citrix receiver does have option to "copy to home screen" , in this way the shortcut is available in the Enterprise home screen. The new Citrix Workspace App does not have that option anymore, Citrix told us that this will be new status "As Designed" not planned near future te get the option back. Before we start enrolling this new Citrix app we need to find another way to fully secure the WT6000 device for the end users. Does anyone have any idea we can try? Help appreciated!
We are using Zebra TC70x GMS devices running Android 7.1.2 and 8.1 with MobiControl using work Managed device and Lockdown Mode.The devices are connected using WiFi and with Secure Pulse VPN to connect to our network. We use Managed Google Play applications and app config to get the for automatic app installation and configuration. We also have Always On VPN enabled, we have set net.pulsesecure.pulsesecure in Feature Control, Always On VPN settings.We face two issues:- Always On VPNIf we enroll a new device or move a device between groups without and to Feature Control (and Always On VPN) enabled, Always On VPN connects automatically. But if we reboot the device it won't connect and go Always On (manually clicking connect works).After a reboot and the device going into Lockdown Mode, we can see a Secure Pulse icon in the notifications bar showing the VPN service is running. A couple of minutes later another icon is added showing a user certificate error message (unable to access users security certificate). Again, clicking Connect manually works.- Device offline with Always On VPN setting enabled in Feature ControlWe are unable to contact devices in groups with Feature Control / Always ON VPN enabled. In the MobiControl app, Agent status blinking Connected/Disconnected. Switching from Lockdown Mode to Admin Mode works, Agent status is Connected.If we move the device to a group without Feature Control / Always On VPN the device is connected, the same goes even if VPN is manually connected. This to me confirms the offline issue is related to Secure Pulse Always On VPN and MobiControl.We have allowed VPN traffic based on the recommendations below. MobiControl Deployment Server Note: For deployments with multiple deployment servers, for caching purposes. Binary 5495 MobiControl Management Server Binary 5494/5495 Google Play HTTPS 443 Remote Control Binary 5494 MobiControl Console Remote Control HTTPS (web sockets) 443 Agent version: 13.7.2 Build 1015Thankful for any ideas how to approach these issues.
Hi All, We created a pofile with a package included. The app is installed fine. The user does uninstall the application but Soti does not recognise this and application is not forced again to be installed. Is there an option to let Soti Evaluate and if something is missing will be pushed agaian to device? Can''t seem to find this setting in the management tool. Thx Patrikc
I am very new to SOTI and am looking for the steps I need to do to set up Kiosk more for specific handhelds in a folder. We are using Honeywell CN80's with android 7.1.1. I'm not sure if I need to download a specific package in order to do this. Any help would be much appreciated!
hi, is it possible to create an file sync rule by using an http share etc. ?? if not is it planned to implement it in the future because in my company we do not use unc shares in the future. thx mark
Hello, I've seen a few threads regarding this over the past few years but nothing very recent. Basically, we need to move our SOTI Mobicontrol installation from an aging server to a newer VM. We are currently running Version: 14.1.8.1064. We primarily use Android+ devices but also some Windows Desktop Classic devices. From documentation I've found online, I need to add in our new server as a secondary deployment server to SOTI's administration settings, which I've done. Once this propagates to our devices, we can switch to the new installation of SOTI. Is this correct, and am I missing any steps? Thank you!
SOTI MC 13.4.0.4822 Zebra TC77HL - Agent Version 13.7.3 Build 1045 Android Updated to Android 8.1.0 When I start the Settingsmanager on the TC77 Device I receive following Message: "The application has not been configured yet. Please try again later or contact yout IT Administrator for further information." On the SOTI.NET WebSite there is a description for "Configuring the Settings Manager App Using an XML Configuration File" With the Shell on the device I chage to the folder 1:\data\data\net.soti.mobicontrol.androidwork\app_exposed\ now I have to use a Script to apply the configuration "Use the following script command to apply the Settings Manager configurations to the device: sendinfo net.soti.settingsmanager.RECEIVE_COMMAND import_config </CONFIG_FILE_NAME> . " My Settingsmanager.xml is on %sdcard% What is the correct command? What is the correct Path. Because I created a FILE Sync Rule to push the XML in the folder. 1:\data\data\net.soti.mobicontrol.androidwork\app_exposed\ But still not working.
If we create a rule in the application catalog. The user will see the application on the android device in the list of available, but must install it by click on the app. I can not find an option like force install. Is there any way to force the application to install without user action? Thx Patrick
One of my supervisors in the field has reported that workers are getting past the lockdown kiosk by constantly hitting the recent apps button on the device. He claims that they have been able to get into areas that allow them to make phone calls and send text messages. I have been able to duplication the problem partially. When "pounding recent apps button" I have gotten an app that was in the background to stay in the foreground. While I am still skeptical about the functions they have reported getting into, I am still researching. If the Kiosk can be bypassed this easily, then it is not much good. Thoughts? Server: 14.1.2.1937 Agent 13.6.0.1662 Device: Zebra TC77 Management Method: AEDO
Dear SOTI Community, Is the process describe here it's still available : https://discussions.soti.net/thread/automatically-import-contacts-from-a-vcf-file/ If yes, I would like to get the contact_import.apk that is mentioned. Wher can I get it. If there is another type of process to import contact, I'll be pleased to hear about this as well. Current SOTI version used : 13.4.0.5290 OS : Android 7 Cheers, Victor
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