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Is it possible to add the phone number to the Android lockdown screen? Nothing is displayed when we add %PHONENUMBER% to the HTML template. MobiControl version is 14.1.Android 5 on Zebra TC75s.
Hi With Android Plus i have many Options for VPN, like F5 per App VPN, SSL VPN and IPSec. Are these VPN's on the Roadmap for Android Enterprise? With Android Enterprise i see only Pulse Secure and NetMotion Best regards Markus
I have two telecom expense management rules setup. To control data usage the first one will activate at 75% of their monthly data usage and relocate the user to a special group that has more limitations on what they can use. I also have a second rule setup that is pointed to the group that the first rule moves the device into and this rule is setup so that it will move the user into yet another group that further limits what they can use, this occurs at 100% of their monthly data usage. The issue I have is that the second rule does not appear to work. I was wondering if anyone else has setup something similar to this and had it working or if it is even supposed to work like this? The reason for having two rules instead of one rule with a soft and hard limit, is that in order to have each rule relocate the device to a different group it needs to be setup in the hard limit section of the rule. This is required as the groups that the phones are moved into with each limit being reached is a tiered setup in which at 75% only some features/apps are blocked but when they reach 100% they should go into another group where the majority of data consuming apps are blocked.
In Mobicontrol you setup you add device rules with LDAP Authentication. This will force users to enter their AD credentials at the time the device is enrolled into Mobicontrol. In the profiles options of Android+ devices, in the Wifi configurations/exchange configurations/Netmotion configurations, you can use Macros that detect the enrolled user name. Is there a way where the passwords that were used to enroll the device can be passed to these settings so the end user would not have to enter their password in the WI-Fi and exchange settings? Thanks, Furqan
Hi, I'm getting the following message on a Galaxy Samsung J1 device when in the lock screen "Enter password for credential storage". I've checked all the obvious permissions and can't see what may be causing it. The logs suggest something re the password? I've got other devices with the same profile "Core Prime" but the message doesn't appear on those? Client version 13.5 Android 4.4.4 Has anyone got any ides on what may be causing it? 2018-08-13 16:01:41.106|pool-1-thread-1|I|AP|[PasswordOrPolicyChangedListener.ensureKeyguardQuality][run] Requesting keystore unlock ..|2018-08-13 16:01:41.175|pool-1-thread-1|D|AP|[BlacklistChecker][isBlocked] component: ComponentInfo{net.soti.mobicontrol.elm.samsung/net.soti.mobicontrol.device.security.KeyStoreUnlockActivity} is allowed settings component: true|2018-08-13 16:01:41.196|pool-1-thread-1|D|AP|[KeyStoreUnlockActivity][doOnCreate] this activity just starts another android activity|2018-08-13 16:01:41.219|pool-1-thread-1|W|AP|[KeyStoreUnlockActivity][onActivityResult] keystore state=REQUIRE_STORAGE_PASSWORD|
Hi all, Zebra TC75 android I'm trying to import contacts into the devices automatically. I can copy a vcf file to sd as package, if I open the file manually in the file explorer it'll ask if I want to import the contacts. But if I open the file through a script it tries to load them through PDF viewer. If I open the "Contacts" app and click import/export -> import from SD card. everything works as expected. What I want is to have a pre/post install script which will update the contacts on the device automatically. But currently the closet to getting what I want is to open contacts, and send a message to the user to import the contacts file. <code>start activity com.android.contacts/com.android.contacts.activites.PeopleActivity showmessagebox "Please use the menu in the top right hand corner, press import/export, and click \"Import from Storage\""</code> This there an intent I can send which will open the import command with no user intervention? I've looked through the source code and can see the action "com/android.contacts.vcard.ImportRequest" but nothing happens when I try sending it as an intent, am I missing an instruction, as you can import from sdcard or simcard? <code>sendintent -a "intent://com.andriod.contacts#Intent;action=com.android.contacts.vard.ImportRequest;end"</code> Thanks for any ideas Gary
Hi I have Samsung Android devices running Android 5.1.1 with the Android+ agent installed. They were on MC 13.3.3 and have been migrated to MC 14.1.0 then 14.1.4. We are on MobiControlCloud so have no access to the DB etc. The agent on the device is 13.5.0.1327 which is showing as compliant and compatible. I am moving the device from a group with a Lockdown profile into one without. When the device has moved into the non-lockdown group I get a white screen with "Lockdown screen is not configured" in the top right corner. This has been done without incident numerous times in the past under 13.3.3 and 14.1.0. I cannot be sure if it has ever worked on 14.1.4 I have even tried moving the device into a group without any polices at all - same result same message. Putting it back into the group with the lockdown policy restores the regular lockdown screen. Any devices that were in the non-lockdown group are working as expected. Has anyone come across this before and do they have a solution? Or am I looking at full device reset? Cheers Ed
Is there some place that Soti provides a download link for the Surf apk outside of Google play store? We would like to deploy it but the target devices are all on private cell APNs and have no access to the Internet. I would like to deploy it the same way as we do Settings Manager, for which Soti provides a download link. I'd rather not have to use third party sites (apkpure, etc) to get the surf apk. Am I missing it somewhere on the downloads page?
Hello Is it possible to configure WiFi Hotspot for Android Enterprise devices ? Perhaps through scripts ? Thank you
A client of ours is asking if we are able to hide their mobile phone number in outgoing calls. Their truck drivers deliver goods to customers and some customers want the truck driver to call them when they arrive. No problem. Yet our client does not want the customer to be able to call back. If anything's wrong with the delivery, the customer should call our client's customer service instead of harassing the truck driver. They're using Zebra TC56 devices, running on Android 6.1.2. The thing is, I know it's possible to hide the caller ID and I also know where to find it. But can you help me automate this process? To make sure we're talking about the same setting, I mean: "Phone" application > Settings > Call settings > Additional call settings > Additional settings > Caller ID > Hide number I tried "watchsettings on" to find out what setting it is, but I didn't get anything back from the device. I guess this is because it seems to be a setting of the dialer application (com.android.dialer) or phone services application (com.android.phone) and not of the regular device settings. After reading a bit about this on Google, I came across a few people struggling with the same issue. They seem to be able to open the "Additional settings" part by using the following intent: Intent additionalCallSettingsIntent = new Intent("android.intent.action.MAIN");ComponentName distantActivity = new ComponentName("com.android.phone", "com.android.phone.GsmUmtsAdditionalCallOptions");additionalCallSettingsIntent.setComponent(distantActivity);startActivity(additionalCallSettingsIntent); But they still rely on the user to manually select "Caller ID" and "Hide number". I'd rather not go through this struggle, as truck drivers aren't the most tech savvy and I've got no feasible way of verifying whether the Caller ID is actually hidden. So... any ideas? Thanks in advance.
Hi Everyone, can anyone provide information how to deal with paid apps / licenses on managed Google Play accounts? Right now i am not able to either add paid apps or to use the In-App functionality of some applications as the purchasing process won't start. Kind Regards, Markus
Hi there :) I´m having a weird issue. Some of my handheld devices (TC700H) are showing a blank screen on the lockdown screen. We are using 3 apps and none of them are showing. We can put in the admin password and all of the apps are there. The devices are running android 4.4.3 and Soti 14.1.2.1937 If the devices are restarted sometimes they go directly to the blank lockdown screen, or they do not lock down at all. Any ideas?
Is there a way to identify and report on a bluetooth peripheral device (e.g. RS6000) paired with Managed Android device TC56 enrolled into MobiControl RS6000 is not a device enrolled into MobiControl.
hi friends i need to make a script for a tablets with andoid 7 , if dont use in 1 hour this shoutdown the tablet , only if dont use.
Hi, is there support for DevicePolicyManager.html#setLockTaskPackages() configuration ? I expect to provide list of package names that would be permitted to enter lock task mode (SOTI mobicontrol agent just need to call DPC.setLockTaskPackages() with given list) https://developer.android.com/reference/android/app/admin/DevicePolicyManager.html#setLockTaskPackages(android.content.ComponentName,%20java.lang.String[])
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