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Hi Users want to be able to adjust brightness themself. I've tried to play with the settings in SOTI but was unable to make it work so far. Am I missing something? Or are specific settings in conflict with eachother? Device; TC21 OS version 10 Agent; 14.5.5.1023 Here are some settings that are enabled right now.
Hello Evreyone , I have an issue with some CK65 scanner that they are not able to install the lockdown profile and I'm getting this error message : Profile "CK65_Lockdown" version 11 failed to install, because all of its payloads cannot be installed. OS Version: 10 Device Kind: Android Plus OEM Version: 90.00.08-(0203) Any one know how to solve this issue please ?
Hi,is there a way do disable creation of account in settings?User creation in Feature control is not allowed, but this solves issue only trough settings, not when logging to MS apps.If I login once and clear any app data, on first start up it will find this account and use it. Server version 15.2, Agent 14.5.5, Zebra ET56, android 11.
Good Morning, Our company is in the process of upgrading our employee's devices. The current tablets we use are the Samsung SMT387 & M-T378. We enroll them with Android Plus and push out a profile with Kiosk screen and several packaged APK's for the approved apps. We recently ordered the Samsung A7 lite devices SM-T227U. These come with Android 11 out of the box. I was able to enroll the device with Android Plus. When I went to push our test profile (Exact clone of Production Profile) the entire profile failed. All my packages failed to install with the message being "Failed to Install (Incompatible Platform)". Is there something different I will need to do with the enrollment to get these new Android 11 devices to work with our current profile? MobiControl version: 14.4.6.1047 Agent Version: 14.1.4.1010
Is there a possibility to display the net.hostname of the devices in SOTI? Via the CMD shell I can read out the name of each device individually with "getprop net.hostname". Or it is possible to read out all devices via script and e.g. to be provided as a text file?
I have been asked to develop TC52X devices to work in our environment and am having issues seeing the devices during Remote Control session using SOTI 15.2.I do have the latest enterprise agent installed... Agent Version 14.4.0.1028 And the API should be supported for RC... Supported APIs Zebra RC, Work Managed Device, Android Zebra EMDKWould appreciate any suggestions
I have a enterprise full of Samsung Tab A (2019) which i want to create a standard image for these. I have managed to deploy the programs i want through Managed Store, I have deleted some programs that i don't want using App Control.Now my question is that the apps i have installed don't seem to create a shortcut but only sit in the apps screen when you swipe up.is there a setting im missing in the store ? Is there a script i can use to make these shortcuts if not ? Device: Samsung TAB A (2019)Soti Agent Ver: 14.5.5.1023
Hi everyone, Recently i found this article : https://discussions.soti.net/kb/block-os-upgrade-on-samsung-work-managed-devices The article told reader method to block OS upgrade. Has anyone here tried this method? Want to know experience from anyone that has tried it. Thanks & regards, Randy Saputra
Hi I've installed an application named "Citybon" via apk. What does this application do? It basically let you scan QR-codes to validate coupons. As soon as we scan the QR-code we get an error message... "Type-Error: Network request failed". Is there any way to see if someting is being blocked? I'm not able to see anything in the 'LOG' tab. We've checked our firewall and everything went through. Thank you Best regards TORFS
Hello, We are trying to enroll Samsung Galaxy Xcover -devices to SOTI, but have run into problems. I'll try to explain all of our situations as well as possible, but apologies if I forget something. Anyway, the devices run on Android 11, while out SOTI client is running version 15.2. SHA-2 is enabled. First, I have tried enrolling with Android classic Mobicontrol. I found one from SOTI site, that should work. Non-ELM was seemingly not supported anymore, so I tried with ELM enabled device. There is a small problem with it, because our production network for SOTI clients do not have access to public network. In order for me complete the enrolling, I have to switch WLAN networks to a more public one during it. I was able to do this once, but subsequent enrolls fail upon completion and unenroll themselves. After that I have to do enterprise data reset in order to try enrolling again. I decided to try using the more universal Google Mobicontrol afterwards. The enrollment succeeds, but the devices do not support remote control and always install a work profile. I got some guidance from our seller, that I should enroll the device during the initial bootup, by using the camera to read a QR-code from Mobicontrol stage program. That worked on a Zebra device we have, but on Samsung device I ran into different problems. Because our production environment do not have access to Google play, I must do the initial installation on a different network, so the device gan download the Mobicontrol app. After that, the device starts to enroll, but for some reason I am unable to change settings during the installation. On Zebra device I am able to open Android during enrolling (Zebra runs on Android 8), but on Samsung I can't back out to Android during enrollment, meaning I am unable to change to production network. Is this because of a different Android version? If anyone can give me some hints about how should I proceed with enrollment, I would be very thankful.
Hello all Is there a way to save a weblink as an icon on android devices? The said link is already on the bookmarks, but i would like to have it on the desktop too Family Android Plus Type Android Enterprise - Work Managed Device Thank you for the inputs!
I am trying to remove built in applications like Samsung store and other Samsung apps. Also trying to remove some stuff that i don't need. Also is there a way to make home shortcuts from apps already existing on the device? Device: Samsung Tab A ( 2019)SOTI agent version: 14.5.5.1023
I have managed to file sync the picture local and got it to apply via "Send Script" but the image is stretched. I have tried matching the resolutions but still don't have any change.Device: Samsung Tab A (2019)Soti agent: 14.5.5.1023
Hi Community! I have a support case raised with SOTI on this, but thought I would reach out to the community to see if anyone else has experienced this issue so far. We have a wifi payload assigned to our devices via a profile that applies a number of wifi profiles to the devices for the various SSIDs that we have broadcasting around our sites. We also have a DHCP MAC filter applied at our sites. More recent versions of Android have MAC Randomisation functionality and in recent versions (Android 11 etc), it is enabled by default. MAC Randomisation is not suitable in our environment, due to the DHCP MAC Filter. We therefore turn this off for our Corporate SSIDs (not via MobiControl) to allow the devices to seamlessly connect to wifi via the DHCP MAC Filter. The issue we are now facing, is that Android 11 devices on the latest security patches (Details below) have Random MAC turned back on every time the device is rebooted. Random MAC is only turned back on for wifi profiles that we enforce via MobiControl payload. Any SSIDs (Known networks) on the device that are manually entered (not via MobiControl), do not have Random MAC turned on after reboot. This appears to be a bug perhaps, but not sure how to try and remediate against this. Currently, we are having to tell users of these affected devices, not to reboot them. Make: Samsung Model: Various MobiControl version: 15.0.2.1049 Agent version: Samsung ELM 14.5.5.1023/14.4.3.1074 Android OS: Android 11 Knox version: 3.7.1 Knox API level: 34 Android Security Patch June 2021 Devices on previous OS versions and older versions of Knox are not affected.
Hi, We're using Soti 15.3.0.6713 and we've enrolled some Android Enterprise devices as Corporate Personal (COPE). We've been trying to install Samsung Smart Switch on the devices because in case of a phone replacment we would like to be able to restore data, pictures, whatsapp, etc. When we install Smart Switch we get an error that the app cannot be installed. I read on the forum that we might need to install Samsung Knox Service Plug-In app first and enable the "Allow Smart Switch" option. See the solution on this topic: https://discussions.soti.net/thread/allow-smart-switch-on-samsung-android-enterprise-devices/?quote=c021520b-a1c8-4408-ba0e-1b06063b5c51#createpost When we set Knox Service Plug-In in the App Policy we cannot enable an option Allow Smart Switch. Is that because of our COPE enrollment or is it somewhere else in Soti version 15.3.0.6713?
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