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Hi, Some devices (Android+) cannot connect to the MobiControl server (v14) once we enable the WiFi. Sometimes, they are connected few minutes but most of the time, once we switch from network mobile to Wifi, few minutes later we loose the connection between devices and SOTI server. Below is the part of the log file: 2020-06-22 14:53:25.423|AsyncTask #112|I|AP|[BroadcastService] Broadcast message received [android.net.wifi.RSSI_CHANGED] ContextIntent[Intent { act=android.net.wifi.RSSI_CHANGED flg=0x4000010 (has extras) }]|2020-06-22 14:53:25.443|AsyncTask #112|D|AP|[net.soti.mobicontrol.dm.d.k:358] SSID: "indestat-cisco"|2020-06-22 14:53:25.869|Thread-18|I|AP|Screen data 30717 bytes sent|2020-06-22 14:53:26.011|[f][137698610]|W|AP|[net.soti.comm.communication.d.a.a.a:92] Connected state failed with SSL Error|javax.net.ssl.SSLException: Read error: ssl=0x7d97650808: I/O error during system call, Software caused connection abort at com.android.org.conscrypt.NativeCrypto.SSL_read(Native Method) at com.android.org.conscrypt.NativeSsl.read(NativeSsl.java:407) at com.android.org.conscrypt.ConscryptFileDescriptorSocket$SSLInputStream.read(ConscryptFileDescriptorSocket.java:579) at net.soti.comm.communication.c.f.a(SourceFile:61) at net.soti.comm.communication.c.h.a(SourceFile:56) at net.soti.comm.communication.c.h.b(SourceFile:69) at net.soti.comm.communication.c.h.a(SourceFile:31) at net.soti.comm.communication.d.a.a.a(SourceFile:82) at net.soti.comm.communication.d.a.c.run(SourceFile:33) at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:459) at java.util.concurrent.FutureTask.run(FutureTask.java:266) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1167) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:641) at java.lang.Thread.run(Thread.java:764)|2020-06-22 14:53:26.012|[f][137698610]|D|AP|[net.soti.comm.communication.d.a.c.run:34] state[f] onActivateFinished()|2020-06-22 14:53:26.013|[f][137698610]|D|AP|[net.soti.comm.communication.d.a.f.j_:35] Disconnecting|2020-06-22 14:53:26.013|Outgoing|I|AP|[net.soti.comm.communication.d.a.a$a.run:178] Interrupted|2020-06-22 14:53:26.014|[f][137698610]|D|AP|[net.soti.comm.communication.d.b.b:100] Request to switch from CONNECTED to DISCONNECTING| I think that issue is from the WiFi router but I don't know how to explain it to our customer and what to ask him to do/check. Something strange is that one of 10 devices which is connected to the same SSID and same router is always connected to SOTI with WiFi connection... I also found something strange, of the device was connected during more than 1 hour to SOTI server, I connected to it by using remote control, I found that SOTI agent was displayed on the device on SOTI configuration page, but once I clicked on samsung home button, I suddenly lost the connection, after that this device was always disconnected from SOTI server... Your help will be welcome. Thanks
Hi, We have recently moved from Mobicontrol v13 to v15 and also changed our devices from Samsung J3 to Honeywell EDA51. We are having an issue with the GPS on the devices and im trying to work out if its a setting in Mobicontrol or the devices. We run a tracking app on the device and it logged as rarely achieving GPS lock for large periods. i can see a setting in Mobicontrol called Location accuracy. Will changing this help with this or should i be looking at something else? thanks Gareth
Hello, I am having trouble trying to reinstall chrome via soti. Once the package is created and deployed from the server (14.4.9.1034), the tablets (Samsung SM-T580 agent versión 14.2.1.1083 and Android+) try to install the package and they start rebooting agent with each installation attempt. Keeping on rebooting. This is the state in which the package remains on the tablet: Or: This package is the only one with which I have problems, I have installed and updated packages from other apk's, but this one, I don't know if being an OS application is giving me problems. Any idea why it could be?
Hi My Samsung Galaxy Tab2 on Android Enterprise and using kiosk mode having issue pairing Bluetooth. Although there is a plays a sound notification,the pin box seems to be blocked by the lockdown (Note:Outside kisok mode appear to be working with no issue) Any advice how to solve this issue ? -Setting manger v14.4 -Agent v14.2.2 Kind Regards Walid
Dear All, I would like to get a csv report of the Android devices (MC33 & VC83) with the following columns : - Device Name - Model - OS version - OEM Version - ... Is it possible from SOTI MobiControl? Thks JJC
We have approx 1700 devices in our deployment, and almost all are always showing as offline. I am wanting to configure a script to run in our out of contact policy to activate the connection again / to try and keep it online. The inbuilt script in SOTI seems ot be for an old android version, most of our devices are Android 7/8/9 is there a script I can use?
Hi Is there a way I can send unique files to individual users? These files have the users name in them so cannot be a blanket Content Library or File sync rule. I don't want to have to (nor do I even know if the cloud server will allow) create 1800 library policies or file sync rules. Looking at the art of the possible. Devices are Samsung XCovers on Android 7 to 9 If it helps I'm on a cloud instance running 14.4.9 Thanks Eddie
On WinCE devices it's simple, just go to menu->configuration->servers, however I need to know where can I find the same thing on Android devices. Basically we will migrate our local MobiControl server to another IP, and We want to check wether the devices got the new IP address or not. Thanks in advance!
Hi everyone, so i just enrolled 1 device to MC, it's BYOD enrollment and i restrict the google Play. Strange thing is the mandatory apps didn't automatically installed in my Work Profile. When i tried to download and install it manually, after download the app notification come out and said, This App can't be installed. Anyone experience this? The only profile i push to the device is only Authentication Profile, so the user need to type password before login to Work Profile. Hope someone can help me sove this issue! Thanks & regards, Randy
Hi, I want to enroll some Honeywell CK65 devices. As I understood it needs the "Honeywell new gen" agent. I've downloaded and installed version 14.2.1, however when I type in the enrollment ID or the URL, I get an error message "Enrollment failed. Please retry or contact your system administrator". Agent version: 14.2.1 Mobicontrol version: 13.4.0.5042 Android version: 8.1.0 We are talking about a local server btw.
How can I add the device serial number to the lock screen. Currently using Honeywell CT40 in lock down mode and would like the serial number dispalyed in header.
Has anyone dealt with the SDS Data Sweeper app? After packaging and installing it will prompt to be an device admin on Android Enterprise. It also requires the Appear on top Permission. Any one have any luck including a script in the package to automatically activate and grant the permissions needed? I have a company that will want it installed on about 2000 Shared Samsung devices that are already out in the field. We don't want to have to manually go activate the app. I have asked the developer a couple of times but have not gotten an answer yet from them. Or does anyone have any other solutions for clearing website cookies and cache for more than just Soti Surf. Data Sweeper can be configured to clear the data after a timeout period of inactivity or after detecting a charging state. Let me know what you have.Thanks in advance Allen
These are rugged Zebra and Panasonic scanner devices. The profile would automate the tethering between these devices and Apple iPads. Version 14.4.9 of MC.
Hello Everyone I want to open a local URL in the scanner using Lockdown I already configured everything. Kioske Mode I tried many options in the URL field browser://squepapp01.Domain:8081/XXcore/public/ surf://squempa001.Domain:8081/XXcore/public/login.xhtml http://squempa001.Domain:8081/XXcore/public/login.xhtml Browser://squempa001.Domain:8081/XXcore/public/login.xhtml intent://squempa001.Domain:8081/XXcore/public/login.xhtml#Intent;scheme=http;action=android.intent.action.VIEW;component=com.android.chrome/com.android.chro Intent:http://squempa001.Domain:8081/XXcore/public/login.xhtml#Intent;scheme=http;action=android.intent.action.VIEW;component=com.android.chrome;end But when I press the button nothing happens Do you know how I can open my URL in Google chrome from the lockdown? Regards
Hello. We have MC 14.4 OnPremise and some Samsung Tab A6 (Android 8.1.0, AE, COBO, afw#mobicontrol) enrollment. For a few days we have realized that all devices have "Agent Outdated (Upgrade Required)" icon.The agents version are between 13.7.5.103 and 14.1.8.111 If we start the agent upgrade from the web page, the warning "Invalid device software version (Device is not allowed to upgrade)" appears. All devices allow remote control, but we can't manage any profile/package (Install/Removal Pending). I can't even remove LockDown. I have a deployment out of control completely. Any idea, please.
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