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Good evening, we are running Server Version 15.1.3 We have over some iphone SE 2nd edition - iOS 14.2 We now use e sims but we have a problem with it. Before the change from Vodafone to Telekom and even with an actual physical Telekom sim card we would be able to see the telephone number in the device info. Now after the switch to e Sim we cant see the number anymore. We know the ICCID, the service provider but its somehow "annoying" to switch between systems to find the actual telephone number for a device. Is there something we can do to get back the telephone number? Kind regards
We have a scenario where users will need to remove and reinstall an app on the iPhone. I was planning to use the app catalog webclip for this, however I am finding that the status of the apps does not update. For example, I have removed the app, but in the app catalog it still shows as installed and it's not possible to resinstall. Is it possible to force a refresh of this on the device? Is there another way to achieve this? We would like to keep the phones locked down as much as possible. I had hoped setting the app to mandatory would cause it to automatically reinstall after deletion but it doesn't seem to.
We run our IPads in Single App Mode with a password. In order to run Remote View to see what issues the user is having, you have to put in the password to break out of the app to open MobiControl. Inside MobiControl is there a way to automate resetting the password per device and sending it to the IT tech after they have finished helping the user. We want to keep the IPad’s secure and locked down with the Single app mode, but at the same time with IPad’s being limited to remote view only, be able to help our users when needed.
We're currently running our SOTI instance on Version: 15.2.3.1033, and attempted to setup an iOS Data Collection rule to pull geolocation data on a set of iPads enabled with cellular data. Data collection is only appearing under device information once the agent is launching. What needs to be configured so that the rule queries these devices ever so often for the geolocation data to be recorded instead of having to open the iOS SOTI app?
Hello, I created an agent for enrolling an iOS device and I'm able to complete the first step when I go to the add device URL. But when I try to install the profile I keep getting a message that the profile installation failed and underneath it says the server certificate is invalid?
Hello, I'm having trouble trying to enroll the device with an iPad that's signed in to an Apple Business Manager account. No problem until the Ipad is trying to install SOTI MobiControl but fails, showing the error message. The error message is as follows: "This Apple ID cannot be used to make purchases."I think maybe there was a mistake in creating the MDM server, but don't know why.We hope to receive an answer from you.Many thanks. https://ibb.co/68RcDjN
Hello everybody, My customers is working on a project in which the device they use is an iPad (including new and old models), they only use an iPad, not an Android tablet.They want to display iPads in different departments, each department will use the same software but log in with different accounts (internal accounts of the software they design). Of course, these devices will work continuously, the screen always displays a live wallpaper (or list), when the user touches the device screen, the system will automatically run an application pre-configured by your manager on that device.I think the way that works they are planning to implement is quite similar to Lockdown mode on Android devices. However, I have never managed any iOS device on SOTI MobiControl, I wonder if anyone has implemented and stable the model that I just mentioned?Sorry my english isn't very good.Thank you very much!
I have a problem with the Soti MobiControl webconsole New devices are not displayed, but rules and profiles get the devicesWhen I move a device to another folder, the device remains in the old folder in Web console, and rules and profiles are dragged from new folders. What is the problem here?
Dears, I am trying to enroll new IPAD device , but it enrolled partially ,check the below message, when i check the log i found a message says : (Failed to install payload 'AppWhiteBlackListSection' in profile 'JTI', because the device is not supervised.)
Hi, I am trying to enroll IPAD device but after i install the certificate i try to open the MobiControl agent it gives the below error. (The identity of the server (s096155.mobicontrolcloud.com:5494) cannot be verified .Will try to connect to the next Deployment Server ) Note :I have generated new APNS certificate because the old is expired and i couldn't renew it , so i am trying to enroll the devices from scratch. Appreciate your help as i am having this trouble since 2 months with no luck to fix it.
Hello, When adding Ipad devices to our soti environment we make sure we select the passcode option in the Apple Device enrollment Program options, present in the device enrollment rule. When we start up the device for the first time, it asks to set up a pin code. After a reboot, certain devices still ask for the PIN, some other devices no longer require the PIN to start and only a swipe unlocks the iPad. Any config we missed? Thanks
Hi! We are publishing some apps via Application Catalog Rule to our iOS devices. Unfortunately, none of our VPP apps can be installed on the device (Enterprise Apps or apps without VPP are no problem). When clicking "Install" in the AppCatalog Webclip, it says "Application could not be installed at this time. Please contact your Administrator". We refreshed the VPP token multiple times now. The installation doesn't work for all our VPP apps. The server logs are not showing any related error messages. Can anybody help? (We are running MobiControl 14.5.3) Thank you!
Hello together, I have create 2 profiles for a iOS device. One with "Feature Control" and one with the "Single App Mode". I have add the app Google Drive there. Also in the "Future Control" under "Applications/Single App Mode Whitelist" has the Google Drive added. The configuration looks that the keyboard is disabled. The problem is, the user can't login in Google Drive, if the single app mode is enabled. But I don't found a setting point to enable this in the profiles. My question is, how I can enable the keyboard in the single app mode? Thank you in advance and best regards Janni
Hello, Is it possible to stop SMS messages appearing on the iPhone? We are using activity run control so the messages app is not visible however, notifications still appear. I've tried adding a notifications configuration but can't find the Messages bundle ID when searching: com.apple.MobileSMS
We are using Mobicontrol to limit the iPhone to a few apps. Unfortunately we have found that whilst doing this the linked Apple watch stops working and hangs on the Apple logo. We have whitelisted the watch app and have allowed pairing the watch in feature control. Is there anything else we should look out for?
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