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Hello, i am running MobiControl version 15.1.2.1035 on premise We are using the instance for about 2 months now. We added our ldap for the enrollment andto login on the web console. Out of nowhere some ldap users are not able to login anymore. I checked some users and somecan login and some get the error message "Invalid credentials, please try again!" I tried to delete the ldap user and add him again. But made no difference. Then i tried to restartall services but didn't helped too. Then i tried to create a new ldap user and add him to mobicontrol. Even the new ldap user wasnot able to login. Then i checked the logs. The logs kinda irritated me because it was saying different error messagesbefore and after i restarted the services. At first it was saying that the user is using the wrong credentials and that he should use the correct ldapcredentials to login using domain\username. And later it was saying that there is no access right definedfor that user. That does not make sense because he is part of the admin group in MC with full rights. There were no changes in the ldap database for those users. No one touched the configurations on theserver, ldap server or withing mobicontrol. So has someone an idea how i could fix this? EDIT: requests from the api no longer work either
When connecting to a device, the following error appears: No one is connected at this time. How long will it take to log in again?
Our company is moving all of our on premise Windows Servers to Azure. What do I need to know before we move our SOTI Mobicontrol Windows server to Azure?
Hi, I have a odd new issue on our MobiControl server related to enrollment. We use version: 13.4.0.4167 The issues is that we cannot enroll new devices as the process does not complete on the client side. We have tried both Android Enterprise (afw#mobicontrol + QR code) and Android Plus. The devices does pop up in mobicontrol, but the install is not completed on the devices - therefore they kind of errors with a re-try option and in the end you come back to the page asking for Enrollment ID. Not sure how to fix this, as it suddently occured this morning. Anyone experienced something similar and what did you do to fix this? /Dan
Hi, We are on MobiControl v. 13.4.0.4167. We have lately experienced that the nightly maintaince (we believe it is that as this starts from midnight) are using 100 % CPU power for some hours (up to 6 hours). How do we get more information about what is causing this high level of CPU processing for an extensive period of time. Has somebody else experienced the same and found a solution? Searching thought the forum, I did not find anything. Thanks for helping! Regards Dan
Hi all I want to ask you if you know how I can remove the option to enable airplane mode from the popup menu by holding down the power button.I have Zebra TC25 devices running Android 7.1 and 8.1, the version of the mobicontrol instance is 14.1.8.106. I thank you for your help.
Dear All, I would like to get a csv report of the Android devices (MC33 & VC83) with the following columns : - Device Name - Model - OS version - OEM Version - ... Is it possible from SOTI MobiControl? Thks JJC
Hi All, I am facing an issue after upgrading to v14. Devices with OS as Windows Embedded CE 6.0 are trying to connect to the deployment server but they are getting reset and not showing up on the Management Console. Below is the log for the same. Please help me resolve this. Your quick help on this will be highly appreciated. ------ Good Device Log (Windows Mobile OS) Line 14942: 2020-06-05 08:34:39,905 (0x00001718) [INFO ] <126> Comm.Client.15368: Accepted a new connection from [::ffff:10.189.240.198]:1027. Line 14943: 2020-06-05 08:34:40,061 (0x00001a00) [INFO ] < 40> Comm.Client.15368: Client [::ffff:10.189.240.198]:1027 authenticated. Cipher: Aes128/128 Line 14947: 2020-06-05 08:34:41,029 (0x00001718) [DEBUG] <126> Comm.Client.15368: Received message: DeviceInfoMsg:{},DeviceInfoMsg:{"Snapshot":{"SnapshotId":1,"DeviceId":"{00000000-3034-0801-1600-F01972QA1914}","DeviceName":"DO NOT TAMPER!!","DeviceClass":"91CC28B1-2DCF-768F-08BE-3B131AE25F5B","Ssid":"b4","LocalIP":"10.189.240.111","Platform":"PocketPC"},"PackageList":Byte[196]},Message:{"TimeStamp":"6/5/2020 1:34:41 PM"} ----------- ------- Bad Device Log (Windows Embedded CE 6.0 OS) Line 1688: 2020-06-04 15:13:10,931 (0x0000180c) [INFO ] < 5> Comm.Client.195: Accepted a new connection from [::ffff:10.189.155.34]:49188. Line 1689: 2020-06-04 15:13:11,114 (0x00000fc4) [INFO ] < 14> Comm.Client.195: Client [::ffff:10.189.155.34]:49188 authenticated. Cipher: Rc4/128 Line 1690: 2020-06-04 15:13:11,239 (0x0000180c) [ERROR] < 5> Comm.Client.195: Connection with [::ffff:10.189.155.34]:49188 has been reset.
Hi all, Is there a way to make an application being automatically pushed to the home screen of the android device ? I've looked the configurations in a profile and couldn't find a possible way to do that. I know it's doable for URL web browser Thanks in advance,
Hi SOTI support I want to use script that 1. change device from vibration to sound 2. Set sound volume 3. use writesecuresetting -sys I try to find writesecuresetting -sys document but i cannot Device Samsung Mobile Android 8-10 Google Enterprise
We have multiple Android devices, in KIOSK mode, each which we can enable/disable from the MobiControl panel using the _adminmode on/off This requires that the android device have access to the internet.My question then goes on, would it be possible that, through our on android app, that we could enable/disable the KIOSK mode? Lets say we have a simple app with Admin On/Off, using the slider, it would invoke the MobiControl app, telling it to enable or disable KIOSK mode, just as the MobiControl site, sending scripts to the device.Thanks in advance.
Hello, Recently we've been seeing S10e devices enrolled in MobiControl are rebooting into recovery and not allowing the phone to boot without doing a factory reset. Are there any known issues with the S10e and MobiControl? Or any solutions to this problem?
Hello Can you help me. My company has developed a delivery app deployed oncustomer sites with SOTI. Our application is not able to "dicuss" with Waze to send a delivery adress that WAZE must open to provide the best way to driver. Question : is there any sandbox feature implemented in SOTI MC ? If yes can I disable this feature ? Thx. Steve.
Currently using MobiControl version 14.3.3.1111 where we have some custom data setup for the devices. Around half of the devices do not show custom data and I am wanting to search just for these. However there is no search parameter for "Is Blank", "IsNull" or similar. Is there a way to search for these devices that anyone is aware of please? Thanks all
Hello, We would like to retrieve some device information via the MobiControl API but can't find a related request. 1. Real time location of the device We could create a data collection rule then retrieve data via the request : GET /devices/collectedData But we hope there is a more direct and less restrictive way to retrieve this information. 2. System date and time Also, is there a method to find out the time of the lastest device reboot ? (I did not find the event in the Device Event of Alert rule) (MC Version: 14.3.3.1111 / Android Enterprise DO) Thank you in advance. Best regards,
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