Community - SOTI MobiControl

Community - SOTI MobiControl

There's a new home for Articles. Find Articles on Our Product Support Page.

SOTI MobiControl Discussions


  • 0 votes 1 answer

    Update to my "DACPAC: DAC Message: Warning SQL72015" error - resolved by Soti

    This is an update to my original problem with upgrading to v15, as the original post has been locked, so I thought I'll share the fix that Soti support gave that fixed our problem as I dont see any other posts about this issue. https://discussions.soti.net/thread/has-anyone-experienced-sql-errors-when-updating-to-15-3-dacpac-dac-message-warning-sql72015 Summary TL;DR So we had a SQL72015 error every time we tried to upgrade to v15.x from v14.5. And was told we had to wait for SQL 2019 support in v15.4, which we did, but unfortunately that still same error and could not upgrade.  Logged new ticket with Soti support and after investigating the issue, they gave the following SQL fix that solved our issue. Use the following SQL query at your own risk, this is what was provided to us to fix my issue. This may not work for everyone 1. Take server snapshot and db backup of your Mobicontrol server. 2. Launch SQL server Management studio and login 3. Right click on MobiControlDB and click on 'New Query' 4. Paste the sql query and execute it. 5. Restart MC services (Deployment Server and Management Server) -----code---- DELETE FROM dbo.Container;SET IDENTITY_INSERT dbo.Container ON;INSERT INTO dbo.Container( Id, Name)VALUES( 0, 'No Container'),( 1, 'KNOX Container'),( 2, 'Android Profile Container');SET IDENTITY_INSERT dbo.Container OFF; -----code----

    SOTI MobiControl
    4 years ago
  • 0 votes 1 answer

    Error description list for errors in MC logs?

    I couldn't find what I'm looking for in documentation or forum search. Does anyone have a list that describes the error codes produced in the device log reports under Mobi-Control? For example, I have one scanner producing a consistent "Error sending message (Error sending message (type=23), General communication error)". Wondering what may be causing that and if there's a list with the other producible error codes and their descriptors. Thank you in advance!!

    Android
    4 years ago
  • 0 votes 2 answers

    Datalogic - OEMConfig

    There's not a lot of OEMConfig documentation out there that I've been able to find.  One basic question that I have, specifically for Datalogic, is if Android Enterprise enrollment is required or if the OEMConfig advanced configs can still be used with Android classic?

    Android
    4 years ago
  • 0 votes 4 answers

    Issue opening files in lockdown mode

    Weird one. Using Soti MobiControl 15.2.6.1006, Android Enterprise with agent 15.0.0.1110 in lockdown mode. We use an app that downloads a PDF file but can't open it, we get "No application available to view this file type". The app has storage permissions and downloads the file and then tries to open it and fails. When it downloads the file, its name is a date/time and no file extension. There are apps installed to handle PDF files. When I looked into it I thought it could be because the file doesn't have an extension but when I reset this device and set it up again without mobicontrol the app works correctly and opens the very same PDF file with no extensions Any thoughts? Don't know much about Android development, the key might be finding how does Android handle a request to open a file without an extension? Could it be through a system app that is not available under lockdown?EDIT: the PDF apps are whitelisted under lockdown.

    Android
    4 years ago
  • 0 votes 1 answer

    System UI has stopped

    Hi! I have been testing with Handheld Nautiz X41 and MobiControl. When I restart the device I get an System UI has stopped / System UI keeps stopping -error message. I think it's caused by the lockdown screen that prevents the UI opening/doing something. Is there a solution for this problem? Everything else works great.

    Android
    4 years ago
  • 1 votes 2 answers

    Download Folder In File System Manager

    Hi, I have a configuration file sync upload from the device to the server, and the files we sync quite a lot. How can we download the file directly in one folder, not one file at a time because it will take a long time?

    Android
    4 years ago
  • 0 votes 3 answers

    Android Gmail / erase the User data every 24 hours

    Hello, everyone We use the Gmail app with exchange and setting from the feature control. With us, the devices rotate and then the Gmail users are no longer correct.So I wanted to ask if there is the possibility to query where the user data is entered every 24 hours?

    Android
    4 years ago
  • 1 votes 2 answers

    File Sync Rule Delete Bulk

    Hi everyone,  I got around 250 devices enrolled to MC v15.2.3.1033 Recently i applied File Sync Rule to all devices to collect JSON file from each devices to server. 1 file size around 800kb-1MB. I collect it daily, means around 250MB collect daily from all devices. I used Subfolder with device tree path. My question is, is there any way we can delete file from SOTI File System with kind of filter : Example : bulk delete all JSON file > 7 days Reason being is i am afraid it will loaded the cloud server since in 1 month it will be 7.5 GB size of data.

    Android
    4 years ago
  • 0 votes 3 answers

    After factory reset, how can I safe the soti agent on device?

    Hi! My qestion is: After factory reset, how can I safe the soti agent on device? If I do factory reset on the tc26 (for example), What will happen with soti agent? I think so, soti agent will survive in the „enterprise” folder. Is it correct?

    Android
    4 years ago
  • 0 votes 1 answer

    Where can I download MobiControl version 13.3.0.3965 ?

    Where can I download MobiControl version 13.3.0.3965 ?

    SOTI MobiControl
    4 years ago
  • 0 votes 4 answers

    Unable to uninstall MobiControl agent on a Windows 10 Device Solved

    I can't seem to successfully execute the Uninstall.bat file from the MobiControl folder for Windows Classic I receive this error message:  I've looked for CNTService in Services and can't find it - where does the service run? As a result I can't successfully enroll the device in Windows Modern

    Windows
    4 years ago
  • 0 votes 2 answers

    Android Apps Not Installing Automatically From Managed GooglePlay with Mandatory Installation Rules in place

    Hello all; I'm hoping someone can point me in the right direction.  I've got a set of Samsung Android Tablets, running the latest Android version, that just won't automatically install the apps designated as Mandatory installs through the Application Catalogue rules. To add to the oddities, on Monday i had another batch of the exact same model and version, but those applications did install without a problem. When i take a look through the logs on the MobiControl console, it reads "Device is missing mandatory application", but that's all the information given by the log.  What am i missing? What could have changed from Monday to today that is causing these tablets to not automatically install the mandatory applications? Thank you for any assistance. 

    Android
    4 years ago
  • 0 votes 6 answers

    import contacts.vcf on Android Enterprise

    Yesterday we released the 14.5.0 Agent which has a silent VCF Importing Script feature. Format of the Script is:import_contacts_vcf <filePath> 1/00 = Add contacts to existing contacts1 = Replace existing contacts with the new contacts of the vcf file The Contacts should import silently and this script is supported for Android Classic and Android Enterprise. If you're unable to use our new Script command above, here's a fresh link for you: https://sftp.soti.net/public/file/RXWY2g2U4Eib0oXvbZNy8A/Contacts_Import%20(4).apkP: Ej=1SUQ0p!q+0c Source - https://docs.soti.net/soti-mobicontrol/android-agent/release-notes/v145/android-enterprise-agent-maintenance-releases/ Regards, Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net | I read this and a whole load of other posts on importing contacts. Still I did not find an answer that worked. I can't use any of the file links of the APK. Do you have a new one? The import_contacts_vcf script only imports the first contact included in the VCF and then stops. the 0 and 1 options do what they should. I am using an export of an google contacts list exported to vcf.

    Android
    4 years ago
  • 0 votes 1 answer

    How can I run the "Wifireconnect" macro from Javascript

    As I understand the Wifireconnect is a macro for the legacy language of mobicontrol. But is there a way to reference it or use it in javascript instead?      

    Android Scripting
    4 years ago
  • 0 votes 1 answer

    Including a last known location in a log

    My current script is a log saying that %Devicename% has initiated a wifi reconnect, then uses the wifireconnect macro. But I also want to include the last known coordinates before/as the script was ran. Currently I have to match timestamps with the collected data section but I'd like my log to say %Devicename% has initiated a wifi reconnect, last known location was (Latitude and Longitude).

    Android Scripting
    4 years ago

Top 3 Contributors of The Week

View All

Earn Contributor Badge

More info
  • Diamond
    Diamond New

    Top-tier experts who are delivering outstanding content. Should have more than 7000 points.

  • Platinum
    Platinum

    Experts who are consistent with great content. Should have more than 1000 points.

  • Gold
    Gold

    Highly experienced members with valuable inputs. Should have more than 700 points.

  • Silver
    Silver

    Beginners taking the initiative. Should have more than 500 points.

  • Bronze
    Bronze New

    New contributors starting their journey. Should have more than 250 points.