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We have around 2600 Samsung A10S devices with Android Enterprise Agent. Since such devices has been upgraded to Android 10 and Android 11, we have faced a raising cases of devices locked by a unknown PIN. As the devices are no longer being connected, we are not being able to reset its PIN. In all the cases end user swears that they have not requested t change the PIN. Looking in the device log, we may see records regarding PIN changed, only when we send it by a script from the console. We have created an schedule task, running at each 2 hours, to set the PIN back again and we could hold the cases a bit. We are trying to identify what and when the PIN is changed, to check if it is a virus case or something alike. Have anyone faced such PIN change by no command on Samsung A10S ?
These are for use in a warehouse and will just provide velocity access for inventory and possibly push to talk functionality
Hi all, When starting with SOTI MobiControl we made a choice to put the server on-premises.This because, back then, there where only on-premises devices that needed to be managed.All connected either by internal LAN or WiFi. Now, from within the organization, came the question to have a device connected by 4G and not only being used on-premises. Question: What is the best practice? Moving server to DMZ zone? (not preferred) Second DS server in DMZ zone? Setting up FW rules? ... Any advice, best practice approach is welcome. Greetings,Karel.
Hi everyone, I have around 200 Samsung A01 devices enrolled to MC. To prevent upgrade to OS 11 (in 11, RC will turn to Remote View), i applied script to block the OS update. After that everything going fine, but unfortunately today i found out around 60 devices got upgraded AE agent 15.0.0.1110 and that cause RC function turn to Remote View only. Even though the device running on OS 10. Is there any way to downgrade AE agent (14.5.5.1023) to all devices affected? RC function is crucial since my client use it daily to assist sales force in their daily activity. Thanks & regards, Randy Saputra
Has anyone else had this issue? I'm trying to enroll an Android 10 device but it fails to connect to the server. Cloud based server, running 13.4. Zebra TC57x running OS10. MobiControl is set as DO. TIA.
I've read a few posts about this new command available from agent version 14.5 and they suggest that you cannot update contacts.According to posts here the below is what you can do with it. Format of the Script is:import_contacts_vcf <filePath> 1/00 = Add contacts to existing contacts1 = Replace existing contacts with the new contacts of the vcf file After some testing I've verified you CAN update contacts (using option 0) as long as your VCF entries have a unique identifier (UID), see example below. If you change any values other than the UID on a newer file it will update the contact with the corresponding UID. BEGIN:VCARDVERSION:3.0N:_Name;;;FN:_FullName MultiORG:Company;DepartmentTEL;WORK:+449999999999UID:9420ba46-7e64-4d72-b6ea-25e102697764ADR;TYPE=work:;;;City;;;END:VCARD Hope this is helpful.
I have created a package for the What3Word app and added it to a button on a lockdown. The problem I have is when users use the device they can get to the Playstore via Google Earth and open other apps that may be available Thanks
Hello, We've installed v15.4 on-prem Soti server to evaluate and to test the new features, but when we check the services in MobiControl Administration utility we find lots of errors (uploaded to onedrive): https://1drv.ms/u/s!AmvNYUAbbtdQiGsBvmJsYDy1ITSr?e=9HSKMt Our setup: - Application Server: Windows Server 2019 Standard - DB Server: Windows Server 2019 Standard SQL Server 2019 For information, the servers are behind an internet proxy and there's no chance that they have a direct internet connection. So i configured also internet proxy information under Services > Global proxy, restarted the services/servers but always the same errors. I would like if there's any chance to find the root cause of those errors to finish our testings before the evaluation period expires. Thank you in advance
I have an application that I installed on our Zebra ET51 tablets running Android 10, this app has a gaming function that requires to open a web browser which is SURF in our case. so the app opens a new surf tab when hitting that game function, but it stops on a blank page and does not display anything. I added the link of the of the app as a webapp directly in SURF and it is working fine. any help and/or suggestions is very much appreciated. Thank you,
I have a question on profile hierarchy within MC, if that even exists. If there are 2 profiles assigned to a device with a feature control set oppositely in each profile, which setting will be the active setting? For instance, I have a default profile that gets assigned to all devices with certain features we want across the board for our standard deployment. One of those feature control settings is to not allow OS updates. I have a device in the field where I need to update the firmware so I was wondering if I could push out an additional profile to allow OS updates and that would over-ride the other profile's setting of disabling it or is it just whichever one gets assigned first? I don't really want to revoke the default profile as there are a lot of other settings, etc... that I want to remain active.
Within Global Settings / Manage Android Agents and Plugins, we currently have just about every single Android Agent added to our instance (by a previous Administrator). As part of a clean-up exercise, I was looking to reduce this list down to only the ones we require but there is no "Remove" button within these screens. Although having all the agents installed is not detrimental to our instance, its a constant annoyance receiving the Update notification, for agents we will never utilise. Does anybody know of any method to remove/reduce this list? Thanks.
Hey everyone, i am currently wondering how i am supposed to change the default browser for the classic lockdown mode for Windows Classic or Windows Modern devices to open URLs. The info box for the lockdown says that the lockdown mode is using the default browser. I have set Google Chrome to the default browser on my device. But when i open the bookmark it opens the bookmark with the lockdown browser and not Google Chrome. And then i get the error message that my browser is not supported and that i have to use other other browsers like chrome,firefox, edge, opera... I found here that you can give an intent to a url. But i saw that it worked (i guess) with android only:https://discussions.soti.net/thread/how-to-change-default-browser/ MC v15.3.3Agent version 15.3.3.45Windows Classic / Windows ModernWindows 10 Pro - latest updates Thanks!
Dear community, I've tried to apply a background in the lockdown mode, but It doesn't work for me. The result was that the background applies, but the apps are gone or the background doesn't apply. The code that I use is: <img src = "<MCImg_Momo icon (M).jpg>" /><html xmlns="http://www.w3.org/1999/xhtml"><head> <title>Dynamic Android Lockdown</title> <meta name="viewport" content="width=device-width, initial-scale=1.0"> <!-- ********************************************************* DO NOT EDIT --ABOVE-- ********************************************************** --> <style> /* BACKGROUND COLOR */ html, body { background-color: #fff; } /* HEADER BACKGROUND COLOR */ #header { background-color: #0099d3 !important; } /* FOOTER BACKGROUND COLOR */ #footer { background-color: #0099d3 !important; } /* THIN BORDER LINES COLOR */ #app { border-top: 5px solid #666; border-bottom: 5px solid #666; } /* APP TEXT COLOR */ .app-item-title, .customdata-text { color: #333; } </style> <script> // Adding a Background // When configuring your lockdown Home Screen Items, create a new lockdown item with the Display Name named exactly: Background // The package name can be anything (i.e. Custom #) // Specify use custom image, upload and select the image to be used for the background #Background{ background: "<MCImg_Momo icon (M).jpg>"; } // Changing the logo // When configuring your lockdown Home Screen Items, create a new lockdown menu item with the Display Named exactly: logo // The package name can be anything (i.e. Custom #) // Toggle use custom image, upload and select the image to be used for the logo in the header. If no logo is specified it will use the SOTI logo // Configure your page layout here. If the number of apps goes over what can fit on one page a new page that you can swipe to will be added // Icons will change size to fit the screen. Less columns and rows will result in bigger icons for the apps // Apps per column (MIN:2 - MAX: 5) var columns = 5; // Apps per row (MIN:2 - MAX: 5) var rows = 3; // Flip rows and columns to match screen orientation. If set to true and the layout in this example is configured to be 3x2, when the device is rotated to landscape mode it will orient into a 2x3 layout var flip = true; // To change the app icons please select use custom image when configuring your Home Screen Items and provide the image to be used instead of the default icon // Reserves a section that will show device information/custom messages at the bottom of the page. If set to false will leave more room for the apps var showdata = true; // Size of data section, small = false : large = true. If set to true creates a bigger area on the bottom of the screen for additional text var datasize = false; // Column width: Full width = large | Half width = medium | Third width = small var customMessageWidth = "small"; // Show device IP Address var ip = false; // Show device MAC Address var mac = false; // Show device Serial Number var serialNumber = false; // Custom messages, additional macros, leave empty if not in use var customMessage1 = ""; var customMessage2 = ""; var customMessage3 = ""; var customMessage4 = ""; </script>
Hello together, we upgraded the android agent to version 14.5.5.1023 on our Samsung Galaxy XCover Pro ( Model SM-G715FN ). but now we got the problem, that no Toast Messages will be shown in our App. If we activate the administrator Mode, it works. But in UserMode it does't. The devices are up to date, and with the old agent, it worked. Do you have any ideas, what the reason is? In android we activated all known settings, that could block it. Thanks for your help
Good afternoon, We have several TC56s that are running Android 7.1.2 and we intend on trying to upgrade them to 8.1. I was testing this process by deploying the Zebra provided ZIP files and was successfully able to update these devices. The only problem is after the update Remote View is the only option when attempting to remote into these devices. The remote view does not work and only shows a black screen. What I have attempted so far: 1. Deploying the MobiControl Device Agent detailed in this article below. I get [Failed to Install (File I/O Error)] as an error. Our devices were enrolled as Work Managed Devices as well. https://discussions.soti.net/thread/why-the-device-is-showing-just-the-option-remote-view/ 2. This other article actually closely resembles the issues I am having but I have the device out of any sort of profile that enforces Kiosk or app permissions. https://discussions.soti.net/thread/android-8-remotecontrol 3. I was testing on devices that I had at a nearby location and the only way I have been able to get them to work is by completely deleting the device out of MobiControl and enrolling from scratch. This allows the devices to work on Remote Control properly. The only problem with this method is we have several devices that are states away so having to completely re-enroll all of them would be incredibly difficult. That is why I am posting here to see if there are any other options. Please let me know if you require any more information regarding this issue and I appreciate any sort of assistance I am given in advance. Thank you! James Pike
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