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Hi, I've noticed that my custom data is no longer working on our new devices (TC57X Android 10). From the logs: "Error message received from device (Unable to read file at specified path: /internal/PIN.ini)" This custom data rule works on the older devices; TC55 Android+ and TC56 Android Enterprise. I'm guessing it's an Android security thing, not allowing access to the internal storage? The file is in the only internal storage location accessible: "/sdcard/" Device TC57X OS 10 Agent 15.0.0.1110 MC v15.4 Custom Data Name: PIN Build Type: INI File INI File name /internal/PIN.ini Section Name: PIN Value Name: PIN Data type: STRING We also use the Custom Data to rename the devices (also not working), for this the INI file has the HW Serials as the Section name and the value is the easier to read device name. Thanks in advance for any assistance!
Hello, I'm trying to edit my existing PowerShell script that created the device group but I'm a bit confused on the formatting needed for the custom attribute. For device group creation, I looked at the forums and copied the example of using: $devicegroup = @{} $devicegroup["Name"] = $Name $devicegroup["Path"] = $Path + $Name $devicegroup["Icon"] = "Red" $devicegroup["Kind"] = "Regular" I tried changing it around to try to mimic the json on the API page but not luck, even tried doing: $customAttribute = '{ "Attributes" : [ { "AttributeName":"StoreNumber", "AttributeValue":"1234"}]}' but that is also failing on me. Anyone have any suggestions?
Good Morning, I am looking for a way to generate a report to see what devices are currently on and connected to SOTI. I am pushing several App packages tonight and would like to have an idea of how many devices are currently connected at the time of the updates so I can monitor and support if needed. I would also like to figure out a way to check what devices haven't connected in a while lets say 1 week or 1 month. What is the best method to achieve these two sets of data?
We have 250 Pixel 5's we'd like to disable the Tap to Wake feature on. We have nurses that say it is being woken while they are walking around and making calls. Is there a configuration profile or a script that could disable that feature.
Setup basic profile for android enterprise Samsung tablet (os11) with kiosk mode (with only chrome) and Application control. Everything was working correctly until a barcode scanner was connected to the tablet via usb. When the user taps on an input field, the keyboard does not display. I have removed the scanner and rebooted the tablet, but I cannot enable the keyboard again. I have not disabled any settings or lockdowns. How do I get the keyboard to appear when user taps on a field? 14.1.5.1284 cloud Janesville tablet 04
I work for a large company and Intune is used for all external devices like cell phones but I have MobiControl v15 fpr internal use with Zebra TC21 & TC70x. Can they both use the same Android Enterprise setup?
We are trying to build Web Apps that we can deploy through MobiControl but setup in Managed Google Play but the section that is used for the Web Apps is missing. On the support article provided by Google, they mention getting in contact with your EMM provider but word is one of our guys just setup the account so I am not sure where to go from here to get this enabled.
I'm not sure if anyone's able to assist and where I have gone wrong. I have been tasked with setting up an entirely new Soti Mobicontrol server instance, for the most part all seems to be going well, however Web Console and MobiControl Search Services are greyed out. I am unable to access a web console at all, despite the other services (barring a certificate issue related to iOS which we aren't interested in currently) all showing green. This is an On Premises version, running 15.4.1. Am I missing something? I checked over the help guide but there was nothing there illustrating whether this kind of scenario came up, unless there are more extensive help guides anywhere. Thank you
Hello, I have a small issue with the camera function in SOTI Surf. As shown in the picture below, every time the camera function is used, i got to choose an action between Camera and Files. This is a little bit annoying to always click "camera" before the camera is activated. So my question is, how can i set the camera as the "default action", and not receive this option every time the camera will be used?
I am trying to enroll some Samsung Galaxy Tab A's with our Android Enterprise profile. The add device setup has "Usage Access" "Modify system settings" and "draw over other apps" set to accept silently, but it doesn't appear to be working. It is still prompting us to allow them manually. We are on Mobicontrol Version: 15.4.0.4737 Agent V 15.0.0.1110 Anyone have an ideas why?
When editing a profile, and you select save and assign, and add a new device/device group, what happens to pre-existing device/device groups that are already selected? Does the profile get sent to those existing devices and re-installed? Or does SOTI detect the profile already exists and bypasses those device/device groups?
We use several sub groups. I am looking for a way to restrict who can see what sub groups.
Hello Soti Forum, we have quite a few Zebra MC33 in use. Previously, these were delivered with Android 8, but in the past there were problems with the connection to Soti. For this reason, a downgrade to Android 7.1.2 was made at that time before installation. In the meantime, the installations with Android 8 have mostly worked again, but we now have 80 devices that still have an Android 7.1.2. Can you tell me what the best method would be to upgrade these devices as stress-free as possible for us and the users? I don't like to send users a list of barcodes where they set the device with to factory settings, etc.At best, they should be aware of the upgrade as little as possible. I just found out, that there is a button for "Migrate to Android Enterprise" + I have found 'This is possible with Zebra Android devices. You'll need to first transfer the firmware files to the device via a Package or a File Sync Rule. install_system_update /sdcard/YOURUPDATE.zip' Sounds not so bad. A best practise solution would be helpful then 🙂 Is there a script that can be sent to the device to install the update and at best not reset everything? I would be very grateful for any tips. Cheers Maik
Hello, is there a way to read values from Mobicontrol using JavaScript, please? A user wants to somehow enter an IP address, which will be copied to xml file by JavaScript. The ways to enter it: Example 1 - User creates a custom atrribute %NEW_IP% and fills it with IP 10.11.12.13Example 2 - User creates a device name e.g. ABC_10.11.12.13Example 3 - ... other ways? Many ThanksRegards Zdenek
Has anyone been successful in removing files from their MobiControl server that is hosted by SOTI in a method other than manually? I am using two file sync rules to ferry files between two devices. The files do not need to accumulate. They are sent, processed and removed on the receiving device. The first file sync rule moves the files correctly to the hosted server file store and deletes the files from the source once successfully uploaded. Works wonderfully. The second file sync rule copies the files to the destination device, but there is no method for removing the files from the hosted server file store within the rule setup as there was with the first rule due to the direction of file transmission (Server to device). I have already received the standard SOTI technical support response on this which is to go to Global Settings -> File System manager and manually remove the files. This means removing files one at a time from the assigned folder OR deleting the folder and then adding it back (dumps the whole folder contents when folder is deleted). I am canvasing this forum to see if anyone has come up with a neat workaround for the lack of functionality in the file sync rule setup. I would much prefer a method to handle this on a daily basis or per some sort of schedule than to have to manually remove files (time is money). I have already tried creating a "post sync script" and it will not work. Scripts only function on the end devices and will not affect the hosted server. Please note: the server is hosted by SOTI. It is not a server I loaded MobiControl on that I have any access to whatsoever. I cannot create a batch file or script to perform this as I do not have that type of access to SOTI's Server.
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