Community - SOTI MobiControl

Community - SOTI MobiControl

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SOTI MobiControl Discussions


  • 0 votes 7 answers

    PowerApps Camera Access Fails on Keyence and Blackview Devices – Works on Zebra and Samsung

    Hello everyone, we're currently facing a frustrating issue and hope someone here might have a solution. We use Microsoft PowerApps on our rugged handhelds and scanners to capture photos of damaged goods.The app works perfectly on Zebra and Samsung devices, but on Keyence and Blackview, the camera cannot be accessed within PowerApps. Some important context: All devices are enrolled in SOTI MobiControl with the same profile and policies The camera function is enabled in the Feature Control settings Other camera apps (like Camera for Android) work without any issues on all devices If we unenroll the devices from SOTI, PowerApps can use the camera without problems This leads us to believe the issue might be related to OEM-specific implementation or how SOTI handles PowerApps permissions per manufacturer. We have already invested countless hours trying to troubleshoot and resolve this issue, without success. 👉 Has anyone experienced a similar issue?👉 Is there any known solution or workaround to enable PowerApps camera access for Keyence or Blackview devices? Any ideas or guidance would be highly appreciated. Thank you in advance!

    SOTI MobiControl
    10 months ago
  • 0 votes 4 answers

    Need to enable the ‘Improve Location Accuracy’ option on TC77 devices.

    We’re interested in knowing if it’s possible to enforce the ‘Improve Location Accuracy’ option through SOTI on TC77. I tried selecting the Location Accuracy as ‘High Accuracy’ in the Feature Control Payload, but it didn’t work. Is there any additional configuration I need to do? The SOTI version is v15.6.

    SOTI MobiControl
    10 months ago
  • 0 votes 6 answers

    Profiles visible in SOTI Mobicontrol. Solved

    Good morning. We are running Soti MobiControl 20204.1.2.1046 I am wondering if anyone has experienced the same problem ive got, when i got back from vacation and logged into Soti MobiControl only 2 of our profiles are visible in the Profilelist. Ive tried to use Chrome, FireFox and Edge - to check if browser differs the view - but they dont. We have quite a few profiles running in our instance, and what i find weird is that when reinstalling any device - or installing a new one it grabs the right profile (even if i cant see it). As you can see i have no active filters. When i check a newly installed device, it both removes and installs new profiles as i move the device from group to group - but i cant see or edit the profiles   Hopefully someone can point me in the right direction, as i would like to adjust some of my profiles for our devices.

    SOTI MobiControl
    10 months ago
  • 0 votes 3 answers

    Install a profile only if an application is installed Solved

    Hello, Is it possible to make the installation of a profile conditional on the presence of an application on a device? I want the profile to be installed only if the application that is deployed from an ‘application policy’ is installed on the device. Is this possible? Thank you in advance for your help.

    SOTI MobiControl
    10 months ago
  • 0 votes 7 answers

    Android System WebView update by a script

    Hi, Could you please advise if there is a script to remotely force PDA's in lockdown mode for a prompt to update Android System WebView application? Alternatively PDA's could be unlocked, but I would need to force the update prompt remotely, rather than user going into Play Store and manually click (we have 600+ devices across UK). The reason for this question is that while we need to update some application on our PDA's, we found that it required relatively new version of Android System WebView. We are using mostly Samsung devices (A02, A04, A12) but also some old Motorola's (G8 and G9) on Work Managed type of enrollment. Our MC control is 2024.1.2.1046 If you will any ideas which could point me into the right direction, that will be appreciated. Kind regards, Norbert

    SOTI MobiControl
    10 months ago
  • 0 votes 2 answers

    How can I disable the random MAC Solved

    How can I disable the random MAC feature when enrolling the Zebra MC33X Android 11 device to SOTI for the first time?I have to manually connect to Wi-Fi, and I want to bypass this issue.

    SOTI MobiControl
    10 months ago
  • 0 votes 5 answers

    How to Generate a Report for Available Android Updates Across Multiple OEMs Solved

    Hello everyone, we are currently managing several Android Enterprise devices from different OEMs, including Zebra, Samsung, and Blackview. We are looking for a way to generate a report or dashboard in SOTI MobiControl that shows: The current Android version on each device Whether an Android OS update is available If so, which version the update would bring the device to Unfortunately, we have not yet found a reliable method within the MobiControl console to pull this information across all devices and brands. Does anyone know how to implement this kind of update status reporting in SOTI MobiControl?Is there perhaps a way using Custom Data, Advanced Search, or any scripted solution via StageNow, OEMConfig, or SOTI Hub? Any tips or examples would be greatly appreciated. Thanks in advance!

    Android
    10 months ago
  • 0 votes 3 answers

    how set device name only on Soti Mobicontrol 2024.1.2.1046 on Windows modern PC Solved

    Hi to all, we starting with my company to use soti on Windows modern PC. For the enroll we just install the Provisioning Package. What we need is modify the name of the various pc on the Mobicontrol view but not modify the name internally to the Windows OS.... we need just to organize better the various device on our Soti tenant. With the old OS of Windows and Windows Classic agent we use a script that read a txt file and modiy the name just on the device view. How can we do this usning Windows Modern agent ? Now with Windows Classic we are using this script:   set newname=TXT://C:\Fortech\Utility\Soti\DeviceName.txt?LN=1 writeprivateprofstring device devicename "%newname%"  sleep 2

    SOTI MobiControl
    10 months ago
  • 0 votes 1 answer

    reCAPTCHA not working in Chrome/Edge - Samsung S10 FE

    Good Morning, I have new devices being deployed and one of our sales sites uses a reCAPTCHA. We have tried Edge/Chrome. Both in mobile and in Desktop mode.  The site works on a PC just fine. I have checked everything in the browser config in the groups and I find nothing that would block this. The photos come up ( those really annoying ones of find all the crosswalks )  OS is updated - Chrome is updated.  Manufacturer samsung -- Model  SM-X528U --  Agent Version  2025.2.0.1005  MC Version: 15.5.0.1021   I have cleared the data on the browsers and such. Wiped device, reenrolled, moved to a different group.   Thoughts?   Thanks   Jason

    SOTI MobiControl
    10 months ago
  • 0 votes 4 answers

    We've updated our Samsara app and now the location access and scanning for BT devices notifications are popping up and taking over the whole screen every 5-10 mins. Any ideas on how to get rid of this

    We've updated our Samsara app and now the location access and scanning for BT devices notifications are popping up and taking over the whole screen every 5-10 mins. Any ideas on how to get rid of this? We don't want to block all the notifications for this app because we still need to see there are new messages from dispatch. But I also see it's not showing up for all of the devices. several of them but not all of them are showing these notifications. Samsung Galaxy XCover 6 pro OS14

    SOTI MobiControl
    10 months ago
  • 0 votes 12 answers

    Increase/disable Volume on Zebra MC22 scanners

    I would like to disable the option for the users to lower/increase the volume of the beeps, but i can't seem to find the correct option within Soti.  i tried the settings manager, and switched the sound settings to OFF, but it's still possible to change them using the buttons on the device. I also tried the feature control (allow device volume) , and this option DID disable the volume buttons on the device, but it also disabled the sound, and that's not what i want. So basically i need an option to increase/re-enable the volume when using the feature control.

    Android
    10 months ago
  • 0 votes 6 answers

    Device Inactivity

    Hello, is it technically possible to trigger a script on device inactivity without causing the device to wake from sleep mode?  

    SOTI MobiControl
    10 months ago
  • 0 votes 2 answers

    Enforced ON

    Hello everyone, we tried to use this script to Samsung Android 15 (AE enrollment) : writeprivateprofstring DeviceFeature DisableCellularData value apply featurecontrol Where value is one of the following numeric values: 0 controllable by the users 1 enforced OFF 2 enforced ON Value 0 and 1 work perfectly, but when we send value 2, cellular data non ON. Anyone used this script and worked? Thanks.

    SOTI MobiControl
    10 months ago
  • 0 votes 3 answers

    Phone book on Android devices Solved

    Hello everyone, there is a way to create a phone book in Mobicontrol that is then installed on multiple phones. I don't want to do this with a vfc file, because I have to exchange it again and again with every new contact. It is best if I have an app with which the contacts are then also displayed in the contacts app of the mobile phone. I would then also like to maintain the contacts in this app and use it to synchronise all devices. We are still on Mobicontrol 2024.0 and I would like to set it up for Samsung devices that are Worked Managed. Many thanks in advance Translated with DeepL.com (free version)

    Android
    10 months ago
  • 2 votes 4 answers

    Need visibility to the Comments in the new Discussion forum Solved

    I don't like how we can't see how many comments there are on a given post anymore. Can this view be updated? # of Comments is more valuable than either of these metrics. 

    SOTI MobiControl
    10 months ago

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