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Hi, We're using Datalogic Memor 35 devices and are trying to grant BIND_NOTIFICATION_LISTENER_SERVICE permission to a specific app. The Datalogic plugin is installed with the latest version. We've tried all kinds of variations of this script: request_appops_permission android.permission.BIND_NOTIFICATION_LISTENER_SERVICE allow <packageName> With and without android.permission prefix, as a standalone script to device or as post-install script on that package, with lockdown and without lockdown configured, with and without insideagent prefix. The SOTI MobiControl agent does have that specific permission but for some reason our app cannot receive that permission delegated by the SOTI agent. We do see that the OS recognizes the app as option for this permission; as we can grant it manually via settings outside lockdown mode. Version: 2025.0.2.1059 Any help is appreciated. Kind regards, Jeroen
When starting the remote control on ZEBRA TC58, only 1/4 of the screen is displayed. Mostly it is the top left corner. Does anyone have a solution for this or know why this is occuring? I know a workaround for this, but i was wondering if anyone could help me fix this.Model: TC58Agent Version: 2025.1.0.1126
On a TC78 (Android 11) Screen Cast working very intermittently on Cellular. We are having issues doing a remote connection to our cellular devices in Soti, they show online but when I try to connect to one the remote screen comes up and then closes or freezes and then goes offline. Then the device in SOTI appears offline, it comes back online in SOTI and I try to connect again and same issue. This was working and today it is not so I have no way to support these devcies remotely.
I'm hoping someone can help me with this example script to be used as pre-install script in package studio to give the users a choise to click install when I update an app I want to know where I should put in the bundleID or package name. We can say that I want this to be used on soti surf (net.soti.surf). #!/usr/bin/env jsvar FIVE_MINUTES = 5 * 60 * 1000;var ONE_HOUR = 60 * 60 * 1000;var buttonLabels = ['Install now', 'Install in 5 minutes', 'Install in 1 hour']; if (isAppRunningInForeground('com.acme.importantapp')) { mobicontrol.message.createInfoDialog('Would you like to install ImportantApp?') .withButtons(buttonLabels[0], buttonLabels[1], buttonLabels[2]) .withCallback(onConfirm).show();} function onConfirm(result) { if (result.buttonIndex != null) { switch (buttonLabels[result.buttonIndex]) { case 'Install now': installImportantPcg(); break; case 'Install in 5 minutes': setTimeout(installImportantPcg, FIVE_MINUTES); break; case 'Install in 1 hour': setTimeout(installImportantPcg, ONE_HOUR); break; } }} function installImportantPcg() { // Do nothing - the normal return from the script will launch the package installation} function isAppRunningInForeground(app) { return mobicontrol.app.foregroundActivities.filter(activity => activity.packageName == app).length > 0;}
Hello everyone, we have a Problem to deploy an app by the Enterprise Appstore in combination with AppConfig. We have an App Policie which are installing the Cisco AnyConnect Client on the devices. The App Policie upload the APK to the Xtrem Hub and the devices are installing the app as it should be, "but" the configured APP Config are missing. Devices which are installing the App over the deployment server are installing the app too, but with the correct app config. Is there a option that all devices are installing the app over the dp server and not from the xtrem hub, and why the xtrem hub did not forward the app config. thx mark MC Version 2025.1 XTremHub Version 2025.1 Device Agent 2025.1
Hi all, We've recently purchased honor 9 tablets however on the database there are no plugins for it ? Does anyone know any that work with it, currently cannot remote control tablets.
Hi, We have several device groups based on what office the device is in. If the device change location/office, we would like to use device relocation so it automatically change device group in mobicontrol. Has anyone done this before, and can help us tell us the steps to do so?
I have a Unitech EA660 test device that as soon as I enroll it in Mobicontrol the scanner stops working. All the system apps disappear so I cannot even go in and start the USS scan engine to get the scanner to work. I am told that the latest plug-in should resolve this issue but it is not. I am working with Unitech and have a ticket in with Soti, just looking to see if anyone else out there has had this issue and gotten a solution while I wait. I have tried using Mobicontrol stage programmer per this article, adjusting the agent version and changing the system app line to true but it has not resolved the issue either. Device is running Android 13. Installing Android Enterprise with agent version 2025.1.0.1126 and plug in vesion 1.19.2.118.
I have 90 devices that need to change them to a different time zone, is there a way i can do all with a script? Or do i need to do them all 1 x 1?
Hi, I'm looking for the plugin 1.25.0.0. It automatically install on my Athesi EVM10A but not on the the same device EVM8A.Where can I find it?Thank you.Marco
Hi,is it possible to Update the SotiMobiControl Agent silent on the devices? I've Build a FileSync Rule with a script that isntall the Apk. But the user get's for few secounds a black screen, when the apk is updating. Is there an option to do this silent?Kind RegardsFranko
Hi all, i have a problem to filter/search via the API using /devices/search (URL encoded ofc) or /devices In both i always get that the filter is not set correctly but i don't get what to change.In general i want to do following via API: The relevant URL is then like: https://SOTISERVER.EXT/MobiControl/WebConsole/home/dashboard/devices?search=IsAgentOnline%20Equal%20%22FALSE%22%20AND%20LastAgentDisconnectTime%20NotWithIn%20%2230%20DAYS%22%20&groups=PATH&subGroups=true I tried for example: IsAgentOnline:false As it can be found later in the data and in the example at least for the /devices (Property:Value) "IsAgentOnline":false IsAgentOnline=false ... But with no success, I always get "Parameter filter has invalid value IsAgentOnline." or similar. I also did it with no issue without a filter set and then in the devices data provided for example "IsAgentOnline": false can be found but seem not to be able to be used that way. We use version 2024.1.1 Can anyone tell me how to enter the filter correctly?
We have had an App Profile in place that installs the Parallels Client from the Google Play Store since June 2023. We got an MC93 back from Zebra with Android 13 on it and now when it get's to the install the Play Store says “Your device isn’t compatible with this version” Yet we have an MC93 Android 13 with the Parallels client installed on it, which would have been done this way. We can install via a side load of the apk but not via Google Play Store. It's as if they have the play store configure incorrectly. We have contacted Parallels but they won't help unless we have a RAS Server licence, but we don't have one as are just using RDP into a Terminal Server. Please note we have also tried on an MC93 with Android 11 and have the same issue. Anyone got any further information, or will I just need to configure the install to be via side load. Thanks Andy
Hello All,I've tried to mask blue bars in Soti Surf (Top and Bottom Bars), but it doesn't work! Result: I've also ticked ‘Hide Address Bar’ but it's still visible. I can only activate full page mode by checking the ‘Enable Kiosk Mode’ option. ZEBRA L10 tablet running Android14.Agent version: 2025.0.2.1045SOTI Surf version: 2025.1.0 Build 1Thank you in advance for your help.
Hi everyone, After upgrading the OS from iOS 16 to iOS 18, many of our iPhone users have reported that the "Forget This Network" option has disappeared (see the below screenshots), making it impossible to remove unwanted Wi-Fi networks from their devices. Our devices are managed through MobiControl version 2025.1.0, and agent version is 2025.0.0. We have a Profile assigned to those devices where it automatically join connect them to our WiFi (see below). Is this a bug introduced by iOS or something related to MobiControl? Please help as I have tried finding the articles outside SOTI and couldn't find any solution.
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