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Hello, I have a problem with remote control on samsung tab a7 SM-T505 tablets. Most of the devices I have a black screen after turning on the remote control, there are also the same devices where the remote control works fine. What could be the cause? Agent / device restart not working.
Hi, I have a question about moving devices to groups. At the moment, I have 600 devices in one group and I would like to move them to subgroups. Is it possible to do it automatically, I don't want to do it manually.
Hi, for our shops we have to set a shop-specific URL and since I don't like to do it for every single shop (90 shops) I was hoping it would be possible to retrieve a part of the ip-address of the device which can be used as part of the url. The second part of the ip-address always stands for the shop number. IP= 10.1.2.251 => SHOP 1 For example =>. http://soti-XXX/login the XXX should be the second part of the ip-address the android devices are receiving. For example: IP device: 10.1.1.1. => URL should be http://soti-001/login (always 3 figures, since shopnumbers go from 1 till 99) Is there a simple solution to have this done, with custom attributes and scripting maybe ?
Hi All, I have created a file sync rule which copies a file TO the root of the device. But I keep getting the error: File Synchronization failed ... Device File = %sdcard%\url.CapMgmtServer File = \\ServerName\folder1\folder2\url.CapMgmt I'm completely new to this software. What could be wrong? File is accessible, but can't be delivered to the device. I've also noted that in the logs says %%sdcard%% (see DS log below) DS log says: 2021-03-25 09:43:01,724 (0x00000364) [ERROR] [ 14] Comm.Client.1 [354401112252426]: SendFileAsync(%%sdcard%%\url.CapMgmt): Device reported error PackageFileIoError2021-03-25 09:43:01,724 (0x00000364) [ERROR] startTransfer: File transfer error reported from device. All files of the same rule will discard. Rule: 24, device: '354401112252426' Any advice is welcome.
Hi everyone, My client already used SOTI on premise (Version 15.0.1.1181) for 2 years. Today we want to make 1 new profile, but this happened : Anyone has experienced this? Thanks & regards, Randy Saputra
Hi, I want to use MobiControl Content Library to play videos for training users. The videos are short like 1 or 2 MB max. I can play videos when i am in the admin mode but when i go to lock down mode the videos won't play and the video file just shows like a white file with no app associated with it to run. Can someone help please on this? Please feel free to ask for more info. Mobicontrol Version:14.4.6 Build 1001 Devices: Samsung A11s Thanks.
All of the sudden we have 10+ devices that say MobiControl Keeps stopping and will not let the users use their devices. These devices are setup with Lock Screens (kiosk) and nothing has changed in months. Running Soti: 14.3.4.1087 Agent version:14.1.5.1059, 14.1.4.1010
How can I black list device setting and only enable the Bluetooth settings. I can blacklist device settings and use the setting manager to manage the bluetooth. but when it comes to pairing the pairing code is not getting prompt. I think it is due to device setting is blocked. then I got following script to enable permition popups for bluetooth. this is working only with one device which have android version 8 manualblacklist add com.android.settings " " manualblacklist on " unblock some components that we need to use Ex "manualblacklist addallowed com.android.settings/.bluetooth.RequestPermissionActivity" "manualblacklist addallowed com.android.settings/.bluetooth.BluetoothPairingDialog"
Hi everyone,we work with MobiControl and Samsung devices, in Android Enterprise mode - full device magnament, with corporate catalogs in PlayStore. We have GalaxyApps app disabled so that no user can download inappropriate content such as games, unnecessary themes, etc. However, we need GalaxyApps for updating some Samsung system applications (which are not in the PlayStore), such as Samsung Calendar, Video library, maintenance app ... How can we do it? Thanks. Greetings
I'm a little new to this so I'm sure this will be obvious to some. We have a very simple profile, disable factory reset, and disable managed app uninstall. We have a issue with one of our devices in the field and we need to remove the restriction of the disable managed app uninstall. Am I better off 1. Clone the profile, rename with the restriction removed and un-assign the first profile to the device and assign the new profile to the device? 2. In the assign part, uncheck the device. Any help would be appreciated.
Hi All, Is there a way to set Chrome as the default browser on all devices in a SOTI group? I've searched the forum, and I have found some questions regarding this topic from the past, but there were no solutions there. Thank you in advance,Csaba
Hi, currently i am setting WIFI profile for my client, they want their device to connect automatically to their WIFI, but they didn't want to broadcast the SSID. Is there any option in SOTI to connect to SSID even not broadcast? Thanks & regards, Randy Saputra
Hi, Is it possible to change the Network Device Name Of Android Device (Zebra TC21) with Soti Mobicontrol ? this is for the device to be recognized for network printing.
Hello all, I got an interesting question from one of my customers. He has Android devices enrolled in MobiControl with Androd Enterprise as Work Managed Devices. He wants to change the host file on the device. The location is /system/etc and the file is named hosts. You are able to get this file with the following adb command: adb pull /system/etc/hosts destination-path. If I want to push the edited file back via adb, you need root on the device. If I want to push the edited file via SOTI Package, it seems that the file never get copied to the device but the profile and package is shown installed in the MobiControl console. Does anyone have experience in this topic? Am I able to push a file via SOTI Package to the system folder? Do I need root rights? Is it possible to get root for SOTI? Would you recommend it? Thank you in advance. - Felix
We have a few Android 10 devices (Motorola Moto G8 Power) and trying to use the Remote View resulted in the device displaying an "Exposing sensitive info during casting/recording... Cancel/Start now" confirmation dialog which is a new feature in Android 10 as discussed on Google support forum: https://support.google.com/android/thread/13791498?hl=en We've found a workaround by applying an ADB command via USB debugging, found e.g. on Stackoverflow: https://stackoverflow.com/questions/63039084/android-stop-permission-promt-for-screen-recording For MobiControl it's: adb shell appops set net.soti.mobicontrol.androidwork PROJECT_MEDIA allow I'd be happy to hear about more elegant solutions than enabling Developer more and USB Debugging on each device and applying this manually device by device. I haven't installed any device specific plug-ins. (As found at https://docs.soti.net/mobicontrolagentdownloads/) I see there's a "Lenovo ARM" one which probably would be the right one. The devices are in Android Enterprise mode and will run a kiosk mode once delivered to end users.
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