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Hello, we work with mobicontrol on version 14.4.9 1034 since several weeks now. We used zebra device TC75X under android 7 enrolled android + all works fine since the migration but i receive a call yesturday about some device (10 exactly) who wouldn't be connected ! It's stange, because on console i see the device is connected -> image connected if i made a remote connexion on it -> no problem on these 10 devices .. But if i go to the log and make a search for one week. I notice since for today example i have no log ! but i can make a remote connexion on it ... Also if i select a device, go to device details i see : last agent connect time -> 4 days ago !!!! all others device (+ 800) has the date of today , just these 10 devices meet problem ... but, i repeat i can make remote connexion on the device ... For me, there are connected , It's so strange ... Also, agent mobicontrol is updated any idea about what i can do for discover what s happen ? thanks for all
Hey Guys, actually I'm developing a new lockdown Template which listens to json-Files on the Filesystem to show certain Apps in the lockdown or not. Everything is working so far, but I have to serve all the App-Icons to the device manually, even for installed applications.Does anyone knows how to target the App-Icon within the Lockdown as a path, e.g. /system/package/app1/appicon.png ?How does the SOTI-Magic works within the Lockdown? There are only Placeholders like <img src="<MCExeIcon4>" onerror="this.style.display='none'" /> but works as charme. How does the MCExeIcon4 get's converted to the App-Icon? Thank you!
hey, I have a smaal issue with profiles, when i go to profile and i want to assign it to a specifically device from the list (under group), i get always the next error: ERROR The server could not complete your request. An internal server error occurred. is there something that can i do to fix this issue. i tryed to use many browsers but it didn't help yet. thank you for you help.
this is not so much a soti question as a general Android Zebra question but I know people here probably have run into this Are OS upgrades and security updates included when you purchase zebra devices after the first 90 days or does one need to buy a plan they sell to get further security and or OS upgrades
We have older devices on Ver15 and communicate using sha1 certs Now we have newer devices Android 10 that need sha2 certs Soti says I need a second server that uses same database on 1st server but uses the sha2 certs So I built a server2 but can't connect to server's one database without turning off the firewalls which I don't want to do can someone point me on what ports I need open for the second server to connect to the first server's database
Hi, Does Zebra VC80 running windows 10 considered modern windows or classic windows device when creating add device rule.
Hi, I have Soti mobicontrol on premises v 15.2, I want to enroll Zebra MC9300 device running android 8.1. Which agent and plugin version can I use?
Hi Everyone, I am trying to add an item to the lockdown to launch into the settings>app>storage screen on a Zebra device, TC75x. However, every time I try to run identify_activity, it is showing me: Current activity name: com.android.settings/.SubSettings. That is too generic for the lockdown to navigate to the correct location. All of my devices are in the field so I was wondering if anyone has previously done this and had the package name already. If not, do you know of a script that would clear the cache instead of the data? I have only seen the wipeapplication script. Enrollment Method: Enterprise Model: TC75X OS: 8.1.0 Patch Level: 2019-02-01
Hi, A client of ours is having problems with MobiControl, they have a few new Zebra TC26 (I think) with Android 10 installed. He was able to control them remotely without any problem, but suddenly the Remote Control button is no longer visible for those devices. Note that the MDM plugin is installed and is a part of the profile on the devices. Regards, Daníel
Hi, is there any possibility to automatically adjust the background picture to the correct size of the device or the correct zoom factor the user is using? Most of the users are using with a "smaller zoom" than the standard display is showing. See the following picture as an example. The third picture (right) shows the problem. Is there any way to adjust this automatically? Lockdown Script is as follows <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"><html xmlns="http://www.w3.org/1999/xhtml"><head><meta http-equiv="Content-Type" content="text/html; charset=utf-8" /><title>Android/Desktop Lockdown</title><style type="text/css"><img src="<MCImg_Honeywell_Hintergrund.jpg>" /><img src="<MCImg_Footer.jpg>" />html, body { height: 99.3%; }body { margin: 4px 4px 0px 4px; background-image: url("<MCImg_Honeywell_Hintergrund.jpg>"); backround-position: center; backround-size: auto 100% !important;}#wrapper { min-height: 100%; height: auto !important; height: 100%; margin: 0 auto -4em;}<!--#Header { background: url('<MCImg_BkgHeaderRepeat.png>') repeat-x; height: 65px; width: 355px;}#Header .lockicon { background: url('<MCImg_HeaderLock.png>') no-repeat; width: 69px; height: 65px; float: left; position: absolute;}#Header .Title { font: bold 30px arial,sans-serif; text-align: center; line-height: 65px; color: #fff; margin-left: 69px; display:block;}-->#Main { text-align:center; margin: 4px 0 100px;}#Main .row { display:table; white-space:nowrap; margin: 0px auto;}#Main .row ul { list-style: none; margin:0; padding:0; display: table-row; white-space:nowrap;}#Main .row ul br {clear: both;}#Main .row ul li { width: 80px; height: 100px; padding: 2px; /* border: 2px #666666 solid; */ margin: 2px 4px 2px 0px; vertical-align: middle; text-align: center; position: relative; display:table-cell; float:left}#Main .row ul li img { border: 0; width: 48px; height: 48px; padding: 2px;}#Main .row ul li .txt { color: #FFFFFF; font: bold 12px arial,sans-serif;}#Footer { font: bold 30px arial,sans-serif; color: #fff; position:fixed; bottom:0; margin:0; padding:0; width:100%; height: 57px;}/* IE7+ fix */html > body #Footer { margin:0 0 0 -4px; padding:0 4px;}#Footer .FooterContainer { margin:0; display:block; overflow:hidden; height: 57px; line-height: 57px; background: url('<MCImg_BkgFooterRepeat.jpg>') repeat-x; }/* IE7+ fix */html > body #Footer .FooterContainer { margin:0 8px 0 0; }#Footer .FooterContainer .FooterBg { background: url('<MCImg_Footer.jpg>') no-repeat; width: 426px; height: 57px; float: none;}#Footer, .push { height: 2em; height: 57px \0/;}</style><!--[if lt IE 8]><style type="text/css">#Main .row ul {display:inline-block;}#Main .row ul{display:inline; }#Main .row ul li{display:inline-block}#Main .row ul li{ display:inline;}#Main .row ul a{ display:inline-block;}#Main{text-align:center}</style><![endif]--></head><body><div id="wrapper"><!-- <div id="Header"> <div class="lockicon"></div> <span class="Title">OTTO DÖRNER</span> </div>--> <div id="Main"> <div class="row"> <ul> <!-- To display the image for the item rather than use the EXE icon use this line instead <li><A href ="<MCLink0>"><img src="<MCDispImg0>" /><div class="txt"><MCDISP0></div></a></li>--> <li><A href ="<MCLink0>"><img src="<MCExeIcon0>" onerror="this.style.display='none'" /><div class="txt"><MCDISP0></div></a></li> <li><A href ="<MCLink1>"><img src="<MCExeIcon1>" onerror="this.style.display='none'" /><div class="txt"><MCDISP1></div></a></li> <li><A href ="<MCLink2>"><img src="<MCExeIcon2>" onerror="this.style.display='none'" /><div class="txt"><MCDISP2></div></a></li> <li><A href ="<MCLink3>"><img src="<MCExeIcon3>" onerror="this.style.display='none'" /><div class="txt"><MCDISP3></div></a></li> <li><A href ="<MCLink4>"><img src="<MCExeIcon4>" onerror="this.style.display='none'" /><div class="txt"><MCDISP4></div></a></li> <li><A href ="<MCLink5>"><img src="<MCExeIcon5>" onerror="this.style.display='none'" /><div class="txt"><MCDISP5></div></a></li> <li><A href ="<MCLink6>"><img src="<MCExeIcon6>" onerror="this.style.display='none'" /><div class="txt"><MCDISP6></div></a></li> <li><A href ="<MCLink7>"><img src="<MCExeIcon7>" onerror="this.style.display='none'" /><div class="txt"><MCDISP7></div></a></li> <li><A href ="<MCLink8>"><img src="<MCExeIcon8>" onerror="this.style.display='none'" /><div class="txt"><MCDISP8></div></a></li> <li><A href ="<MCLink9>"><img src="<MCExeIcon9>" onerror="this.style.display='none'" /><div class="txt"><MCDISP9></div></a></li> <li><A href ="<MCLink10>"><img src="<MCExeIcon10>" onerror="this.style.display='none'" /><div class="txt"><MCDISP10></div></a></li> <li><A href ="<MCLink11>"><img src="<MCExeIcon11>" onerror="this.style.display='none'" /><div class="txt"><MCDISP11></div></a></li> <li><A href ="<MCLink12>"><img src="<MCExeIcon12>" onerror="this.style.display='none'" /><div class="txt"><MCDISP12></div></a></li> <li><A href ="<MCLink13>"><img src="<MCExeIcon13>" onerror="this.style.display='none'" /><div class="txt"><MCDISP13></div></a></li> <li><A href ="<MCLink14>"><img src="<MCExeIcon14>" onerror="this.style.display='none'" /><div class="txt"><MCDISP14></div></a></li> </ul> </div> </div> <div class="push"></div></div><div id="Footer"> <div class="FooterContainer"> <div class="FooterBg"></div> </div></div></body></html> Thanks very much for your help and ideas. Greetings
So I am trying to setup our device enrollments on an FTP server. Part of the Enrollment is the JSON file that holds the Enrollment ID. With something like the Agent file I can select to use and external source. I store the Agent on an FTP server and enter "ftp-p://USERNAME:PASSWORD@ftp.domain.com:21/Agents/GoogleMobiControl1442_1039.apk" in the external source. I do the same thing with the .bin file for the deployment package. This works great and I love it. Now when I get to the JSON file it only lets me select a file from my PC, I do not get a selection for an external source. So does anyone know how I can do this or a better way of getting the enrollment ID to the device? Thanks!
We run our IPads in Single App Mode with a password. In order to run Remote View to see what issues the user is having, you have to put in the password to break out of the app to open MobiControl. Inside MobiControl is there a way to automate resetting the password per device and sending it to the IT tech after they have finished helping the user. We want to keep the IPad’s secure and locked down with the Single app mode, but at the same time with IPad’s being limited to remote view only, be able to help our users when needed.
Good Evening, Another couple questions for the group: 1: Does anyone know if the Samsung stock email client supports Active Sync redirect 451? 2: Is there a script that I can send to the device that allows me to change the mail servers on a device that was manually configured Active Sync? The Managed Application of the Samsung Email client is not overwriting the old data and if you send a wipeapplication script I am then greeted with MDM is blocking adding another account. (Even if I have the device in a group that has no restrictive profiles.) We are going from On- Prem to Cloud and i would like to make this as seemless as possible. The only other route I can think of is to use EndPoint manager as a MAM and SOTI as the MDM and push the Client portal and the Outlook app about a day before hand. Update: Not the route I want to go with as now it becomes even more cumbersome managing the entire scope of devices. I would have thought with a wipe application and then turn on the Application Management in the Playstore Portal for the client would have been the ticket. However that error of MDM is blocking adding account even when the feature control is set to allow - Or is set to block google or even all. Any thoughts? Thanks Jason
Good Evening, Is anyone seeing an issue where the end user is not able to press settings as the application will fail? (Start then disappear) I have a Samsung Note 20+ 5G enrolled and I am not seeing the same results. Agent versions are the same: MobilControl: 14.4.2.1307 ( Yes I know old we are working on getting our VM servers up to 2016) Location - On Prem Agent Version of Note20: 14.4.3.1074 Agent Version of S10e: 14.4.3.1074 Now clearly we know that these are way 2 different models within the Samsung Line-up. However it seems to me that a simple script would resolve the S10e issue as the Note 20 has no issues at all. Thanks Jason
We're currently running our SOTI instance on Version: 15.2.3.1033, and attempted to setup an iOS Data Collection rule to pull geolocation data on a set of iPads enabled with cellular data. Data collection is only appearing under device information once the agent is launching. What needs to be configured so that the rule queries these devices ever so often for the geolocation data to be recorded instead of having to open the iOS SOTI app?
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