Community - SOTI MobiControl

Community - SOTI MobiControl

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SOTI MobiControl Discussions


  • 1 votes 2 answers

    Zebra MC3300: How can I manage a Zero-Touch OS update from Android 7 to Android 8?

    I would like to Upgrade my enrolled devices with SOTI from Android 7.1.2 to Android 8.1.0 I downloaded the follow files. Full image version: 02-32-04.00 LifeGuard update14 version: ATLAS_DELTA_UPDATE_02-32-04.00-OG-U14-STD How can I manage a zero touch OS update? I need a Work Managed Device with Device Owner enrollment type, because the Remote Control and the default apps are necessary. I think with Android 8 I have to use Enterprise Agent, so if the upgrade done I don't know what gonna be hapen with original Android Classic OEM agent. I'm afraid the device will no longer be available via SOTI. My enrolled device, environment parameters: Zebra MC3300 Android 7.1.2 - FPU_ATLAS_02-07-08.00-NG-U00-STD Enrollment type: Android + MC Web Console version: 15.2.4 MC agent version: GoogleMobicontrol1441_1064 Thanks in advance.

    Android
    5 years ago
  • 0 votes 2 answers

    datawedge on android kitkat Solved

    I need to reset datawedge version 6.4.18 on android kitkat to factory default but it doesn't have that option maybe a better question is I have a web page that we need to scan in username and password to access. on my zebra 9300 with android 10 and datawedge only thing I needed to add was profile0\basic data formatting, check send enter key so that it would scan our barcode and then sign in however on my mc9200 with kitkat and datawedge i've tried everything and can't get it to scan in username, tab down and scan in password, should be very simple but now that I've changed a lot of settings probably best to get back to default and relook at everything

    Android
    5 years ago
  • 0 votes 4 answers

    Android Enterprise Enrollment in China

    Hello everybody, does anyone have experience with Android Enterprise in China? A customer of mine wants to use his SOTI MobiControl Cloud instance in China. He is using Zebra devices world wide (Andoird 8 or higher). The problem will be the Android Enterprise Enrollment. Usually we enroll devices with the token afw#mobicontrol as Google address but that wont work in china. I have some ideas but no experiance with China. 1. Use a VPN Network with GMS access for the device Enrollment in China 2. Only ship enrolled devices to China (would not be perfect because if we have to re-enroll devices for any reason) 3. Maybe other Enrollment methos except the token will work without GMS? I am happy for every idea you have, thank you in advance!

    SOTI MobiControl
    5 years ago
  • 0 votes 1 answer

    Web Clip for Android Solved

    I'd like to be able to add a Chrome browser bookmark to the home screen of our Zebra devices. Soti Surf isn't an option as Chrome is required for the bookmarked website. We have it set as a bookmark but the users would like it added to their home screen. I have reviewed a few other articles about this issue but haven't found a solution other than switching to Soti Surf which isn't an option. https://discussions.soti.net/thread/chrome-url-shortcut-on-home-screen/ https://discussions.soti.net/thread/website-urls-on-home-screen/

    Android
    5 years ago
  • 1 votes 3 answers

    Windows 10 Device stay offline in Mobicontrol

    Hi, Using cloud server 15.0.1.1181 Successfully deployed win10 (2009) modern device using certificates and WCD WNS is disabled Devices checks in correctly when pushing 'sync' button Device is visible in Mobicontrol console but stays offline. Device is connected to wired lan and can access the internet. How to get device online? Howto get remotecontrol working on Win10 device? Thanks

    Windows
    5 years ago
  • 0 votes 4 answers

    Open iOS WebClips in Google Chrome

    Hello there We have some webapplications which are only working 100% in Google Chrome, we want to use these on a iPad by a web clip. I've fond the url command "googlechrome://" to start in Chrome, but SOTI tells me that the string is not well formated. Is there any way to achieve this? Best Regards Beni

    iOS
    5 years ago
  • 0 votes 4 answers

    Enroll Agent via URL on the device

    I have created an agent for a windows device, downloaded the agent using URL -  and my problem is that when I try to to install the agent on the device  it is  not responding.I just click on the file  but nothing is happening.

    Windows
    5 years ago
  • 0 votes 3 answers

    Revert back to default wallpaper -Zebra TC75 devices (android plus)

    Hi All, Is there a way using script to remove wallpaper file ? Ideally we don't want to unlock devices and manually revert back to default wallpaper. The devices are TC75's on LL and enrolled with Android Plus . We are running 15.1 version of Mobicontrol.  I have tried the below scripts however it almost seems as a system protected file "permission denied"  del "/data/data/com.android.settings/files/wallpaper" del "/data/system/users/0/*.*" Kind Regards  Walid

    Android
    5 years ago
  • 0 votes 6 answers

    SOTI MobiControl Lockdown problem

    Hi everyone, we have a problem with the lockdown mode: Outgoing calls are enabled in the features, and I add an icon by 'Launch://com.samsung.android.dialer' like with other apps... The app opens, and I can dial the phone number, but when calling it does nothing... Device: SAMSUNG XCover 4s (Android 10) with Android Enterprise - managed device modeMobiControl v15.1.3.1021 In Android Plus mode (with Android 9 version and the same device) it works OK. Thanks!

    Android
    5 years ago
  • 0 votes 5 answers

    iOS Remotely uninstall and reinstall app

    Is there any way to remotely uninstall an app from a managed iPhone and then trigger a reinstall?

    iOS
    5 years ago
  • 0 votes 11 answers

    Select Bluetooth device Solved

    When sending files from the device via Bluetooth SOTI blocks the select device screen, is there a way this feature can be enabled? Thank you

    Android
    5 years ago
  • 0 votes 1 answer

    Velocity Browser automatically removed from devices Solved

    Good Day,  On our VC80x Zebra devices the velocity browser is automatically uninstalled,  At first I thought this happened as I hanged the application from Mandatory to Suggested in the App Catalogue as all my devices was affected,  Then I removed the catalogue completely and assigned the application via a SOTI Profile, but still it gets removed randomly from some devices and this is totally random and may happen to 1 or 2 devices then for 5 hours nothing and then all of a sudden a few devices again.  I get this error in SOTI:  Error message received from device (Package [com.wavelink.velocity] does not contain default activity) when the app gets uninstalled, The fix is to force the package to be installed again   I am lost and have no idea what else to do, I removed all my configs from the devices and just left the Application Profile & Package.    

    SOTI MobiControl
    5 years ago
  • 0 votes 3 answers

    Grant access to a folder

    Hello,  Im getting an error message "Access denied" when im trying to push the deviceconfig  xml file  under "/storage/IPSM/honeywell/persist" .  How to grant access to this folder please .  Best regards.

    Android
    5 years ago
  • 0 votes 6 answers

    Microsoft Edge managed app config Solved

    I'm trying to install the Microsoft Edge app on my devices with some settings in the managed app config part. But no matter how I format the below in the different fields it does not work. The default search engine is still Bing and the bookmarks are not there. What could be wrong?? Default search provider name: Google Default search provider keyword: google.com Default search provider search URL: {google:baseURL}search?q={searchTerms}&{google:RLZ}{google:originalQueryForSuggestion}{google:assistedQueryStats}{google:searchFieldtrialParameter}{google:searchClient}{google:sourceId}ie={inputEncoding} Default search provider suggest URL: {google:baseURL}complete/search?output=chrome&q={searchTerms} Managed Bookmarks: [   {     "toplevel_name": "Company Name"   },    {     "url": "SiteURL",      "name": "URLName"   },    {     "url": "bing.com",      "name": "Bing"   },    {     "name": "Microsoft Edge links",      "children": [       {         "url": "www.microsoftedgeinsider.com",          "name": "Microsoft Edge Insiders"       },        {         "url": "www.microsoft.com/windows/microsoft-edge",          "name": "Microsoft Edge"       }     ]   } ]

    Android
    5 years ago
  • 0 votes 1 answer

    How to Open Android Settings to Unknown Source

    There is an application which developer does not provide updated apk to us and even not publish it on Google Player. This app updates itself by download a new apk where the end user click on notify to install. Up to Android 8 it has worked fine, because we could set allowance to install from unknown source to all apk. The current Android request permission individually and all the time it is reinstalled, it looses its "unknown sources" permission. The devices are Android A10S running enterprise agent 14.4.4.1051 on a lock/kiosk screen. I have tried to work around by grant permission using afw commands as: enable_system_app app name afw_set_permission_grant_state app_name android.permission.REQUEST_INSTALL_PACKAGES allowafw_set_permission_grant_state app_name android.permission.INSTALL_PACKAGES allow afw_set_permission_grant_state app_name android.permission.RESTART_PACKAGES allow  Unfortunately, this scripts does grant the required permission. As the app open shortly the screen for granting permission and kiosk locks it back, I have tried to include the setting screen in the kiosk. I run identify command to grab the intent, but it looks as missing the fragment to properly open it. com.android.settings/.SubSettings I have seen some posts that uses such kind of solution I have tried, but added by the fragment as com.android.settings/.Settings$OverlaySettingsActivity Is there a list of fragments as including OverlaySettingsActivity which we may look to each one is the fragmented responsible for Unknown Sources ?

    Android

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