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Even though all devices are under mobi control, and all conditions are being met for updating to take place. The apps with updates are not taking place. Have to dive into each phone and do them manually. SOTI is telling me it's Google Play Store or the devices themselves. Prior to moving to SOTI Mobicontrol we didn't have this issue. Why isn't this working properly? Any thoughts or help would be appreciated. Thanks, Bill
Hi everybody. We are evaluating the use of ZEBRA mobile printers with PAS server within MobiControl. I wonder, if somebody has experience with this setup, especially with an automatic enrollment of a bigger amount of printers. We don't want to attach each printer to a computer with USB to connect it to MobiControl with ZEBRA utilities. Is there another way to easily enroll these printers?
l.s. is there an way to set the wifi from Samsung Xcover Enterprise so that it wil only use 5Ghz Wifi instead also 2.4? (or vice versa..) (e.g. to switch of the 2.4. part...so that i will only act on 5ghz) We are in research if only the use off 5Ghz works beter for our environment. (+/- 240 device's) (we have to much Disconnect/Connected in the logs file (in our opinion)
l.s. I know that you can change the 12/AM/PM settings to 24H via the preferences, but when I build an report it still present as 12H AM/PM , how /where to change this? (we in The Netherlands think in 24 hours, except the UK of course :-)
I'm trying to set the device-name in Android itself with some sort of a script we can send. I thought using the name format in Rules would also change the devicename in Android but this doesn't seem to be the case on TC26 with Android 10.It only changes the name that shows in Soti Mobicontrol portal itself. See image (sorry in Dutch) but it says "Device name":
Hi: I m unable to make this work. As you can see below the agent was installed with success. I m deploying using the URL provided by the rule, same behaviour with the latest agent, SOTI server is reachable. Is there any pre-requisites to make it work in Raspbian? I m deploying several Ubuntu boxes and are running fine from scratch, no additional modules were needed. Thanks / ___| / _ \_ _|_ _|\___ \| | | || | | | ___) | |_| || | | ||____/ \___/ |_| |___| MobiControl Installer Version 2Arch is armv7lAgent type is Linux_ARMChecking for installer.tar.gz in current directoryinstaller.tar.gz not found in current directory. Attempting to fetch from server.Error when downloading installer.tar.gz tar from server..Checking for MCSetup.ini in current directoryMCSetup.ini Found in current directoryCreating installation directory /usr/opt/MobiControlCreating COMM status directory /tmp/mobicontrol_statusInstalling agentCopying agent binary from /usr/local/src/installer to /usr/opt/MobiControlInstalling config file.Copying config file from /usr/local/src/installer to /usr/opt/MobiControlDetecting init system.Detected systemdInstalling agent service.Registering agent service.Starting agent service.MobiControl agent was successfully installedConnecting to MobiControl Server...Agent is not connected to MobiControl server ***Please check your internet connection as well as deployment server address. Use ./mobicontrol -s command to check the Mobicontrol ag ent connection status***
The elastic search log shows as stopped due not enough memory heap. (fatal error in thread.... java.lang.outofmemoryerror: Java Heap Space). There are some bat files in Soti folder that is supposed to set the memory heap (elasticsearch.bat, Elasticsearch-service.bat...) I am not sure which one to invoke and with parameter to request it to set the memory properly.
Hello, we have migrate mobicontrol to a new version and a new server. Now, I need to uninstall the admin console from our old server. Do you know if at the end of uninstall process, the server need to reboot ? Because, this server is used by some others application and can't be reboot actually thanks
Good morning all! I have a question in regard to the application permissions for MobiControl. Whenever in Device Owner mode wouldn't Soti be able to grant the needed permissions without any user interaction? We're currently up against the fact that we're deploying a lockdown profile to the devices upon enrollment. Whenever the device is enrolled and the profile is set before anyone grants permissions manually the user won't be able to grant the permissions after the lockdown kicks in place. The user does get the notification that there's a user action pending and after clicking the notification it show the MobiControl page where you can navigate to the setting required but that step is blocked due to the lockdown being active. I find it strange that even in device owner mode and enrolled using Samsung Knox/Android Zero touch the user needs to grant those permissions. We've currently scoped down to just system setting permissions but we'd like to leverage all permissions for the MobiControl app but user actions are definitely blocking us from that.
We are running Samsung A10S devices (Android 10) as enterprise enrolled, locked by a kiosk. One of the entries of kiosk is the agent itself, so the user may have access to Content Library. In the agent, the end use may select settings and then have access to the Server status. It is good, when the connection drops down to identify if there is any network restriction to our server. The issue is the end user may touch the agent status when it shows as connected \ and then the agent is forced disconnected. The devices are already set with dozen feature, what works fine. We just want to know how to block the user to command agent disconnection.
Hi, on remote control with Zebra Androi Device TC72, i am using the "_adminmode on" script to get out of the lockdown. Then, I want to exit the Mobicontrol app but I don't have access to the back button. I tried the script "notify Kiosk off" but nothing happens.
Good morning, I have a question about the certificates alias. The question is about how to set the certificate alias with SOTI, if possible: As you can see in the screeshot, the certificate alias received by the device has this structure: [devicemodel][devicesn][certificatesn]. Where does it take those information and how I can change it with SOTI? Honestly I can’t find where I can set that name inside SOTI CA template configuration. Can you help me?
Hello, looks like remote controlling Samsung devices is not possible while DEX mode is running on the devices. Is there a way to shut down DEX mode by running a script?
Hi, I want to disable DWDemo because it activates on its own all the time. what surprises me is that I cannot see the application in Mobicontrol. I found DataWedge but not DWDemo.
Hi everyone Anyone have seen this issue before? It all started in february. More than 5k Android tablet have this error at check-in (logs mobicontrol) now. Deployment Server error (Failed to retrieve and issue Client Certificate. Device may not be able to communicate on subsequent connections.) The enrollment time (in the Information tab) for this tablet is 2015-10-20. If we go to Certificates tab in Mobicontrol, we actually see that the certificate will expire in 2 months (April). The thing is that we checked all our deployment server certificate and the expire date is in 2030 same as the Mobicontrol Root. We are on the 13.4.0.5519 version Thanks
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