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user wants to make screen larger, just wondering if that's possible while using a lockdown screen
Dear SOTI,Currently we are experiencing issues whenever we try to register a mobile phone in our own SOTI Server, during the registration procedurement, the certificate of the machine we would like to connect to is shown as invalid ( "Enrollment Failed, Please retry or contact your system administrator."). What is interesting is that we can register successfully any phone running any version of Android in ELM and/or AFW Mode, except those running Android 10 in AFW Mode.We would like to point out that our own self host Server has already a SHA256 certificate and Mobicontrol version: 15.3.0.6711.As you could see in the pictures link below, it seems that the issue is related with the SOTI certificate SHA1.Would you please help us with some advice regarding the issue?Thank you very much indeed in advance. Our Cert: https://imgur.com/a/oVMF8rg SOTI cert: https://imgur.com/a/6ZOEzPT https://imgur.com/a/g4i8b0N Sincerely, Adam.
Using the API, I'm trying to get a list of devices using the UPN, but I can't seem to figure out the filter syntax. Can anyone tell me how to set the filter syntax for the \devices or \devices\search API calls?
Hello experts I am currently in version 13.1.0.5476 and we are trying to enroll android devices Experts say that I have to install another server for this, but I can see a tab for andorid I have no idea about the certificates SHA1 and SHA2. My question to you is, do you know if I can enroll android devices with current version of Mobicontrol second, what version of android device can work with my server Thanks
In the fly out menu there is Execute Action - Remote Ring but it doesn't do anything. Soti is very new to me, I used to use smart systems and there was an option to send a loud beep code. That option was very useful when a person could remember where they set their device down. Just wondering if there is an option similar or something that can work. I tried to attach a picture but says discussions.soti.net says "Sorry an error occured" - (yes that is how it is spelled in the error box). Any help is appreciated.
Hi SOTI, One of our devices keep getting the following error message. Error sending message (Error sending message (typ=30), General communication error) Error sending message (Error sending message (typ=31), General communication error) Could you please help us to fix this problem since our representative his device doesn't sync our latest data. We have tried the following. Set the rule network Restrictions on Wi-Fi only Set the rule network Restrictions on Cellular only Set the rule network Restrictions on LAN / Wi-Fi and Cellular We gave the representative a brand new Samsung Galaxy tablet All this above didn't help, we keep getting the type=30 and type=31 error message. All other rules that this device has running does sync well without any problems, we even removed all rules and only kept this one to double check and still same error message. We have over 60 devices in Europe that use multiple rules and it works perfectly, but not with this user / devices. Hope you SOTI can help us out, because that would be great!
I would like to know the best approach for doing this: I've created a package for Soti surf and wish it to be installed on several of my devices and stay installed when the device is moved to another group. so I created a "profile" only for installing this package and have assigned to several of our device "groups" here's the rub, I've noticed that after I do the assignment it shows these groups but say the next day I come back to this profile and check the assignments only a couple of these device groups are still assigned. I have no idea why this would suddenly change. my other option would be to simply go to each profile for the device group and add the package there what option is the best?
I'm on soti v15 have mc9300s they both have been upgraded to Android 10, security patch level dec5, 2020 both are in same lockdown profile the one setup on Monday has a newer soti agent downloaded, agent 14.4.0 build while in lockdown this one only shows the "back" button on the bottom of screen the other mc9300 that has agent 14.4.3.1074 shows all three buttons back button, home and recents that's the only difference in these two devices I can tell so it appears that the newer agent broke the displaying of all three buttons on the bottom of the lockdown screen? has anyone seen this happen, as I need them back update: maybe I'm wrong now the other device with the newer soti agent is doing the same thing: I had used this command to turn lockdown off to view settings and the on command to turn lockdown back on notify kiosk off notify kiosk on now both only show the left arrow key at the bottom of the lockdown screen and now my power button on both these devices does nothing, I use to press and hold and it would give me option t restart, etc why would using the notify kiosk off and then back on cause the buttons on the bottom of lockdown to go away on the unit that was displaying them? after a reboot of both devices, the power button is working ok now as expected
Hello. Our customer is using a couple of Zebra TC52 and do not wan't to to use Gboard while scanning. They don't want it to popup because it will disable a good part of the screen. I solved it by installing Mobicontrol as soft input and then alternate between them in the bottom right corner of the screen. They need Gboard for login and in rare situations. But I want to automate this via StageNow and deliver it via Mobicontrol. To do that I need a Bundle ID for Mobicontrol Keyboard Gboard - com.google.android.inputmethod.latin Mobicontrol Soft Input - ? Example <characteristic type="InputMethodDetails"> <parm name="InputMethodOption" value="4" /> <parm name="InputMethodPackageName" value="com.google.android.inputmethod.latin" /> <parm name="InputMethodClassName" value="com.android.inputmethod.latin.LatinIME" /> </characteristic> BRPelle
Good morning i am currently enrolling some Zebra TC77 devices using afw#mobicontrol. as part of this process the devices are connected to wifi first. the profiles are downloaded and the device is enrolled as expected which include the APN settings for the sim. ideally i need a script i can run whih simply turns off WIFI. this will allow the SIM to connect as the APN settings are now there. however i have tried the following scripts setradioenable wifi 0 - this states it is not supported wifiapenable 0 -does not seem to do anything this has meant that i have had to install the SOTI Settings Manager to allow users to access the wifi settings from the lockdown i now have to remote to each device individually to open the settings and toggle the switch to turn off the wifi. has anyone got any ideas how i can do this bit via a script???? If possible my final element is how can i run this script automatically once the enrollment is completed and all the profiles have been installed??? i already have to run the following scripts as it is not done automatically on enrollment request_appops_permission WRITE_SETTINGS - as this setting is not done automatically reset /S - as it seems the remote plugin and APN only seem to be set correctly after a reset interestingly i cannot seem to run these both in the same script as it never does the soft reset thanks Daryl
Good morning. I am currently configuring some Zebra TC77 devices using afw#mobicontrol to enroll them. this has had its challenges with permission etc but think i am getting there. my query is around email. we have an application which enables the user to send data via email. however the devices states there are no supported email applications. i have since found out that because i have enrolled using this method most system apps are hidden. i know i can enable the relevant apps with a script which is fine (already had to do this for the camera app) my query is what app should i use for email and more importantly how can i set the device up with an email account using the AFW email used to register the device. i need to prevent the users from having to add their own accounts in order to send emails thanks Daryl
Hi All, from time to time i have devices that pull their profile / app updates etc. whilst being in use i.e. using wlan or lte , although profile installation is set to ethernet / lan only. Is this corellated to the device update schedule, so is mobicontrol only taking into account the latest known status of the device and not doing a check-in before trying to install the profile? I hope someone can point me in the right direction.
Hi, We got different terminals with Android 8 in the factory and they actually only display in the notification bar the icon of the battery but no his %, i try to find how to configure via StageNow or SOTI that parameter to evade configure the terminals one by one but i cannot find how to make it. Someone know how i can do it?
There is an app whose developer not publish it on Google. It updates itself with no big issues on Android below 9, having the "disable install from unknown sources"unmarked on feature control. On Android 10, the permission of unknown source is set by app and not globally. There is around 3000 devices in our MC and we have granted manually this permission. After the self installation the permission sets back to denied automatically. We have sent some scripts to allow the unknown source installations to a app, but could not find one that properly set it on Android 10. We have already used: enable_system_app app_nameafw_set_permission_grant_state app_name android.permission.REQUEST_INSTALL_PACKAGES allowafw_set_permission_grant_state app_name android.permission.INSTALL_PACKAGES allow afw_set_permission_grant_state app_name android.permission.RESTART_PACKAGES allow Does anybody know any android.permission to enable Unknown source. In Android 10 this configuration may be found on Special Permissions screen.
With the SOTI Apps permissions checked in the add device rule is there a way on Android 10 devices to send a script to auto accept those permissions? I'm enrolling Samsung SM-T307U devices and I am curious if there is any new development on this? Below is a reference to recent thread I read about this same topic for more context. https://discussions.soti.net/thread/permissions-2/
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