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Hello, Has anyone had any luck downloading the Android Debug logs from the log tab on a given device? When ever I send the command I receive no response for 1 minute, then the zip file is created and downloaded but is always only 86 bytes and invalid. The logs show the following: Action sent (Get Device Android debug Logs) Action sent (Device Android debug logs download request failed: Error retrieving agent log. Server reported error: The operation has timed out.) Error receiving file (Error receiving file "%logpath%\bugreport.log.zip", Timed out waiting for response) We manage a number of servers on varying versions of mobicontrol with the same result. The instance in question is the following: Mobicontrol Version: 15.2.0.4819 Agent Versions: 14.4.2.1039 Enrollment Type: Android Enterprise / Fully Managed Device Types: MC9300 (Android 8) , TC52 (Android 10), CK65 (Android 9) Hoping someone has experienced this and has a solution or insight as to what the issue may be. Thanks, Shawn
i'm using soti server v15 and have gotten the .zip file to download to the mc9300 devicebut when running the script it doesn't seem to do anythingI believe to do the upgrade from Android 8.1 I need to upgrade using the Full update first which is:I downloaded the file and then created the file sync rule which copied the file to my devicebut when the script ran it didn't do anythingsendintent -b "intent:#Intent;action=com.symbol.intent.action.UPDATE_PACKAGE;S.file=/sdcard/HE_FULL_UPDATE_10-16-10.00-QG-U00-STD-HEL-04;end"I can also remote to the device and click on the shell and run the script and all it says is OK Am I using the correct file? I'm assuming one upgrades with the full and then the patch
Hi, I've got a device which is in Lockdown, but it also needs access to the camera. Currently, the camera isn't working. First I tried issuing the following script command: enable_system_app com.sec.android.app.camera Then I tried to take the steps shown here: https://discussions.soti.net/thread/enable-built-in-camera-within-kiosk-mode/ and I've also ensured that "Lockdown type" is not set to "Activity suppression". However, this doesn't work. Also, if I enable the camera option in the lockdown screen and click the camera, I get a "package not found" message. Furthermore, the log will get a new entry with the following text: Error message received from device (Package [com.sec.android.app.camera] does not contain default activity) Any idea what could be the culprit? Regards, Daníel
In Soti MC Android Javascript, I’d like to check the device Build number. Is it possible?(mobicontrol.os.version only returns the OS version but I need whole Build Number string)
Hi All, So I'm looking at moving MobiControl into my originations AWS cloud. My device count is too big for using SQL express, we keep hitting the max DB size and memory limits of SQL express. If following the Soti Sys requirements guide, it would seem that SQL Standard is the preferred database engine to migrate to. SQL Std is quite a large investment, especially as this would not be a shared DB instance for other applications. So my question is, can we use SQL Web edition to host the SOTI database? It has the larger memory, CPU and size limits that I'm looking for, but at half the monthly licensing cost in AWS. Can anyone confirm that they have tried this and that it is Kosher, both with SOTI support and with MS licensing? Thanks Dan
Hello there, I need to download a folder full of different subfolders with log files. I use the remote control feature to see the device's storage : Is there a way to download directly the main folder and not just download each file one by one ? Or is there another way to get it ? Some information : - Android Enterprise - Supported APIs : RC Virtual Display, Work Managed Device, Advanced Android Plus 1.0, Android Plus 1.16 - Android 9.0 (Honeywell Thor VM3a) Thank you. Best regards and happy new year. Arnaud.
I see this AE & AP options in Mobicontrol in the below scenarios and gets very confused on what to choose and on what basis. Let me start from the scratch. Assume that i have 2 types of devices, a Symbol MC32NO & another Honeywell CT60, both are already using devices (not brand new) and both are company owned devices. In this case , can you please help me to choose the correct options in the below scenarios and explain why ?. 1. While creating an enrollment rule - When we choose the google account, which option to be selected ?. 2. Mobicontrol Agent Download - which option to be selected for AE, whch options to be selcted for AE ?.3. Device Enrollment - For AE, i have to factory reset and use afw#mobicontrol hashtag. In this case device should have internet connection, Please confirm or correct me if ia m wrong. In case i want to use Mobicontrol without internet, then i should have internet during this enrollment process and then later it can work without internet connection. Please confirm or correct me if ia m wrong. During this process, agent gets downloaded. This agent is device specific or it is the generic one that is available in playstore ?. 4. Profile Creation - 4 options here (Screenshot attached). which option to be selected for AE, whch options to be selcted for AE ?. 5. Finally AP management in Global settings - SOTI help has described it very clearly . So once i am clear about which type of enrollments (AE or AP or both )are needed for me, then i believe will be able to choose this settings easily. Btw why it is called Android "Plus" management ?. Also i wonder why the rule creation page shows the Android platform name as Android "Plus".
Hello everybody, There is a customer of mine who is hesitant to buy tablet devices to manage these devices with Work Managed of SOTI MobiControl, they do not know specifically which devices will be able to install Work Managed. However, my knowledge of Android Enterprise is still quite new, hopefully someone can help me answer some of the issues I mentioned below.First, what does the Android Enterprise device really mean? Will non-Android Enterprise devices affect device management with SOTI MobiControl.Second: How to know which devices are Android Enterprise devices, and not. I was instructed to access the following link: "https://androidenterprisepartners.withgoogle.com/devices/" to check. I don't know if this website is fully up to date and accurate.I used to misunderstand that the devices with the initial configuration interface when first used (or after factory reset) are Android Enterprise devices, I can assign Profile - Work Managed to those devices (enter code afw # mobicontrol at asked to enter Google account). In contrast, the devices I can assign Profile - Android Plus with are not Android Enterprise devices. I used to think that, but I think I was wrong. Many Thanks!
I used reset passcode to set a passcode on a group of TC51s and TC52s. In the logs, it shows that the devices took the command. However, testing the TC51 with the passcode, it works fine but a set of the TC52 did not take the passcode.
I have a problem when I re-enroll Android devices that have been sent to Zebra for repair. I re-enroll the device and I can literally watch Mobicontrol and see that the device is re-enrolled with a new name and the name that it previously was using disappears. I then rename the 'new' device back to the name that I want it to have, and put it in the proper folder to pull down the appropriate profile. My issue is that even though Mobicontrol knows it is the same device being re-enrolled it is still claiming a new license. Every time I re-enroll a device, my number of free licenses is dropping by one, when it actually should just be using the same license it was using before. I've started deleting the device to reclaim the license, and then re-enrolling the device again, but my issue is that this has apparently been going on for quite a while and I probably have 50-100 devices that are tying up two licenses each. Is there a way I can clean out these ghost licenses so I can free them up in the system?
Hello Is there a way to schedule an appointment for lockdown on / off?ex: lockdown when assigned to devices that operate only on certain days of the month, or during the week.I have never seen such a category in lockdown configuration, but I hope there is a solution to this problem, hope someone has the same idea as mine. Many thanks!
Hello, I'm having trouble trying to enroll the device with an iPad that's signed in to an Apple Business Manager account. No problem until the Ipad is trying to install SOTI MobiControl but fails, showing the error message. The error message is as follows: "This Apple ID cannot be used to make purchases."I think maybe there was a mistake in creating the MDM server, but don't know why.We hope to receive an answer from you.Many thanks. https://ibb.co/68RcDjN
I created a simple package that includes a simple powershell script. I set the property on the file (in the package) as auto execute. The script is installed ok, but the script is simply "opened" with notepad. I even tried changing the app associate with the script file type from notepad to powershell but that made no difference. Any suggestions? A.
Hello, After 30 minutes of standby of the scanner Honeywell CK75, the TE (TermRelay) application still attempting to reconnect but in vain. Device Kind : Android Plus OS Version : 6.0 Agent Version : 14.1.1.1003 Remote Control Version : 1.16.0.100 OEM Version : 81.01.12-(0110) Additional information Roaming Parameters Settings gNeighborLookupThreshold : -70 gImmediateRoamRssiDiff : 7 is this related to the roaming parameters or something else went wrong? Temporary solution : I close the program and reopen it again and the connection is established. Thank you Amine
Hello, Is it possible to Remote Control a moto g(8) play device?
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