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Hello there, I need to download a folder full of different subfolders with log files. I use the remote control feature to see the device's storage : Is there a way to download directly the main folder and not just download each file one by one ? Or is there another way to get it ? Some information : - Android Enterprise - Supported APIs : RC Virtual Display, Work Managed Device, Advanced Android Plus 1.0, Android Plus 1.16 - Android 9.0 (Honeywell Thor VM3a) Thank you. Best regards and happy new year. Arnaud.
I see this AE & AP options in Mobicontrol in the below scenarios and gets very confused on what to choose and on what basis. Let me start from the scratch. Assume that i have 2 types of devices, a Symbol MC32NO & another Honeywell CT60, both are already using devices (not brand new) and both are company owned devices. In this case , can you please help me to choose the correct options in the below scenarios and explain why ?. 1. While creating an enrollment rule - When we choose the google account, which option to be selected ?. 2. Mobicontrol Agent Download - which option to be selected for AE, whch options to be selcted for AE ?.3. Device Enrollment - For AE, i have to factory reset and use afw#mobicontrol hashtag. In this case device should have internet connection, Please confirm or correct me if ia m wrong. In case i want to use Mobicontrol without internet, then i should have internet during this enrollment process and then later it can work without internet connection. Please confirm or correct me if ia m wrong. During this process, agent gets downloaded. This agent is device specific or it is the generic one that is available in playstore ?. 4. Profile Creation - 4 options here (Screenshot attached). which option to be selected for AE, whch options to be selcted for AE ?. 5. Finally AP management in Global settings - SOTI help has described it very clearly . So once i am clear about which type of enrollments (AE or AP or both )are needed for me, then i believe will be able to choose this settings easily. Btw why it is called Android "Plus" management ?. Also i wonder why the rule creation page shows the Android platform name as Android "Plus".
Hello everybody, There is a customer of mine who is hesitant to buy tablet devices to manage these devices with Work Managed of SOTI MobiControl, they do not know specifically which devices will be able to install Work Managed. However, my knowledge of Android Enterprise is still quite new, hopefully someone can help me answer some of the issues I mentioned below.First, what does the Android Enterprise device really mean? Will non-Android Enterprise devices affect device management with SOTI MobiControl.Second: How to know which devices are Android Enterprise devices, and not. I was instructed to access the following link: "https://androidenterprisepartners.withgoogle.com/devices/" to check. I don't know if this website is fully up to date and accurate.I used to misunderstand that the devices with the initial configuration interface when first used (or after factory reset) are Android Enterprise devices, I can assign Profile - Work Managed to those devices (enter code afw # mobicontrol at asked to enter Google account). In contrast, the devices I can assign Profile - Android Plus with are not Android Enterprise devices. I used to think that, but I think I was wrong. Many Thanks!
I used reset passcode to set a passcode on a group of TC51s and TC52s. In the logs, it shows that the devices took the command. However, testing the TC51 with the passcode, it works fine but a set of the TC52 did not take the passcode.
I have a problem when I re-enroll Android devices that have been sent to Zebra for repair. I re-enroll the device and I can literally watch Mobicontrol and see that the device is re-enrolled with a new name and the name that it previously was using disappears. I then rename the 'new' device back to the name that I want it to have, and put it in the proper folder to pull down the appropriate profile. My issue is that even though Mobicontrol knows it is the same device being re-enrolled it is still claiming a new license. Every time I re-enroll a device, my number of free licenses is dropping by one, when it actually should just be using the same license it was using before. I've started deleting the device to reclaim the license, and then re-enrolling the device again, but my issue is that this has apparently been going on for quite a while and I probably have 50-100 devices that are tying up two licenses each. Is there a way I can clean out these ghost licenses so I can free them up in the system?
Hello Is there a way to schedule an appointment for lockdown on / off?ex: lockdown when assigned to devices that operate only on certain days of the month, or during the week.I have never seen such a category in lockdown configuration, but I hope there is a solution to this problem, hope someone has the same idea as mine. Many thanks!
Hello, I'm having trouble trying to enroll the device with an iPad that's signed in to an Apple Business Manager account. No problem until the Ipad is trying to install SOTI MobiControl but fails, showing the error message. The error message is as follows: "This Apple ID cannot be used to make purchases."I think maybe there was a mistake in creating the MDM server, but don't know why.We hope to receive an answer from you.Many thanks. https://ibb.co/68RcDjN
I created a simple package that includes a simple powershell script. I set the property on the file (in the package) as auto execute. The script is installed ok, but the script is simply "opened" with notepad. I even tried changing the app associate with the script file type from notepad to powershell but that made no difference. Any suggestions? A.
Hello, After 30 minutes of standby of the scanner Honeywell CK75, the TE (TermRelay) application still attempting to reconnect but in vain. Device Kind : Android Plus OS Version : 6.0 Agent Version : 14.1.1.1003 Remote Control Version : 1.16.0.100 OEM Version : 81.01.12-(0110) Additional information Roaming Parameters Settings gNeighborLookupThreshold : -70 gImmediateRoamRssiDiff : 7 is this related to the roaming parameters or something else went wrong? Temporary solution : I close the program and reopen it again and the connection is established. Thank you Amine
Hello, Is it possible to Remote Control a moto g(8) play device?
Hello, I've got an Erro while Enrolling Android Enterprise Devices. "SSL Handshake Failed". I tested devices of differnt manufacturers. For me it looks like there's a problem with the database? It's on an seperate SQL Server. Anybody knows this problem? Thanks for your help! This is my Error Log from the Soti Server: 2020-12-21 15:34:38,596 (0x00000d9c) [INFO ] < 41> Comm.Client.7: Accepted a new connection from [::ffff:10.150.0.72]:45162.2020-12-21 15:34:38,627 (0x00000d9c) [ERROR] < 41> Comm.Client.7: Error authenticating client [::ffff:10.150.0.72]:45162: System.Security.Authentication.AuthenticationException: Fehler bei SSPI-Aufruf, siehe interne Ausnahme. ---> System.ComponentModel.Win32Exception: Beim Verarbeiten des Zertifikats ist ein unbekannter Fehler aufgetreten --- Ende der internen Ausnahmestapelüberwachung --- bei System.Net.Security.SslState.InternalEndProcessAuthentication(LazyAsyncResult lazyResult) bei System.Net.Security.SslState.EndProcessAuthentication(IAsyncResult result) bei System.Threading.Tasks.TaskFactory`1.FromAsyncCoreLogic(IAsyncResult iar, Func`2 endFunction, Action`1 endAction, Task`1 promise, Boolean requiresSynchronization)--- Ende der Stapelüberwachung vom vorhergehenden Ort, an dem die Ausnahme ausgelöst wurde --- bei System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() bei System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) bei Soti.Comm.Client.<OnReceived>d__48.MoveNext()
Hello, we work with mobicontrol on version v13.3.3449 . I have one device with a lockdown (panasonic fz b2) who is not connected since two years ... This tablet was buy for to make some test and since this period many people forget it .. device is enrolled with android+ On this tablet , i have a lockdown with a password. The agent is deconnected because the wifi available does not exist again ... My question is, how to get the password locate in the profile -> authentification Each time, i try to make a copy paste, textbox become empty ... thanks for your time
Hi, I noticed that if system information and notifications expansion is available on Kiosk mode, then user can click into battery information and enter the device settings. Is there any way to solve this ?
We are trying to use SOTI Surf as a web kiosk to allow users access to specific websites and some of these websites are showing "Webpage not available" For example: https://okta.com https://account.microsoft.com These websites are otherwise accessible on the same devices using any other browsers. We currently do not have any restrictions in our SOTI Surf config, only a configured home page. Currently the application should be open. We also found this on SOTI Surf version 13.3 and 15.2
We have an app we are trying to deploy that supports the Configuration URI concept. Is there any way to install the app and configure it via Package instead of relying on an App Catalog rule? This option is available in App Catalogs for Managed Play and Enterprise apps, but we want to install the app via Package instead since it provides more control.
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