No Matches Found!
Try with a different search term
No Matches Found!
Try with a different search term
There's a new home for Articles. Find Articles on Our Product Support Page.
I have a Unitech EA660 test device that as soon as I enroll it in Mobicontrol the scanner stops working. All the system apps disappear so I cannot even go in and start the USS scan engine to get the scanner to work. I am told that the latest plug-in should resolve this issue but it is not. I am working with Unitech and have a ticket in with Soti, just looking to see if anyone else out there has had this issue and gotten a solution while I wait. I have tried using Mobicontrol stage programmer per this article, adjusting the agent version and changing the system app line to true but it has not resolved the issue either. Device is running Android 13. Installing Android Enterprise with agent version 2025.1.0.1126 and plug in vesion 1.19.2.118.
I have 90 devices that need to change them to a different time zone, is there a way i can do all with a script? Or do i need to do them all 1 x 1?
Hi, I'm looking for the plugin 1.25.0.0. It automatically install on my Athesi EVM10A but not on the the same device EVM8A.Where can I find it?Thank you.Marco
Hi,is it possible to Update the SotiMobiControl Agent silent on the devices? I've Build a FileSync Rule with a script that isntall the Apk. But the user get's for few secounds a black screen, when the apk is updating. Is there an option to do this silent?Kind RegardsFranko
Hi all, i have a problem to filter/search via the API using /devices/search (URL encoded ofc) or /devices In both i always get that the filter is not set correctly but i don't get what to change.In general i want to do following via API: The relevant URL is then like: https://SOTISERVER.EXT/MobiControl/WebConsole/home/dashboard/devices?search=IsAgentOnline%20Equal%20%22FALSE%22%20AND%20LastAgentDisconnectTime%20NotWithIn%20%2230%20DAYS%22%20&groups=PATH&subGroups=true I tried for example: IsAgentOnline:false As it can be found later in the data and in the example at least for the /devices (Property:Value) "IsAgentOnline":false IsAgentOnline=false ... But with no success, I always get "Parameter filter has invalid value IsAgentOnline." or similar. I also did it with no issue without a filter set and then in the devices data provided for example "IsAgentOnline": false can be found but seem not to be able to be used that way. We use version 2024.1.1 Can anyone tell me how to enter the filter correctly?
We have had an App Profile in place that installs the Parallels Client from the Google Play Store since June 2023. We got an MC93 back from Zebra with Android 13 on it and now when it get's to the install the Play Store says “Your device isn’t compatible with this version” Yet we have an MC93 Android 13 with the Parallels client installed on it, which would have been done this way. We can install via a side load of the apk but not via Google Play Store. It's as if they have the play store configure incorrectly. We have contacted Parallels but they won't help unless we have a RAS Server licence, but we don't have one as are just using RDP into a Terminal Server. Please note we have also tried on an MC93 with Android 11 and have the same issue. Anyone got any further information, or will I just need to configure the install to be via side load. Thanks Andy
Hello All,I've tried to mask blue bars in Soti Surf (Top and Bottom Bars), but it doesn't work! Result: I've also ticked ‘Hide Address Bar’ but it's still visible. I can only activate full page mode by checking the ‘Enable Kiosk Mode’ option. ZEBRA L10 tablet running Android14.Agent version: 2025.0.2.1045SOTI Surf version: 2025.1.0 Build 1Thank you in advance for your help.
Hi everyone, After upgrading the OS from iOS 16 to iOS 18, many of our iPhone users have reported that the "Forget This Network" option has disappeared (see the below screenshots), making it impossible to remove unwanted Wi-Fi networks from their devices. Our devices are managed through MobiControl version 2025.1.0, and agent version is 2025.0.0. We have a Profile assigned to those devices where it automatically join connect them to our WiFi (see below). Is this a bug introduced by iOS or something related to MobiControl? Please help as I have tried finding the articles outside SOTI and couldn't find any solution.
Hi all, During a routine check, I found that the new version is present on only 7% of the devices in the fleet. Does anyone know what could be the cause? Could anyone else confirm that this update seems "random"? Antivirus Version 2.0.1023 vs 2.4.1095
How do I change the entity ID URL in the metadata file in IDP, because what appears is the hostname from the MobiControl server, not the MobiControl login URL?
Hello everyone, Is there a way to programmatically retrieve the SOTI Device ID from within an Android application running on the same device?
Hello all, I'm running into app crashes with one of our internal applications and one of the solutions our team thought up of was that HXLogger is the perpetrator. Thinking this, our idea is to try and disable HXLogger remotely, preferably using SOTI. I've tried several methods including scripts, profiles, and packages to no avail. HXLogger is turned on through Honeywell Enterprise Provisioner and I thought I turned it off there but that didn't work out either. We are running Android 12 on the Honeywell CT47's. Does anyone know how to disable HXLogger remotely or any place one can start?
Hi all According to my information, there is currently no way to have the "special permissions" (device admin, draw over other apps, access to notifications etc.) granted to the SOTI agent automatically after enrolling a device. So after enrolling, the user must manually grant the SOTI agent these special permissions. Is this correct so far or am I missing something? Assuming the above is correct, I want to implement the following enrollment process: the device is enrolled in SOTI and is placed in a staging group this group contains a profile that installs various required apps from Managed Google Play and sends a message to the device asking the user to grant the SOTI agent all requested (special) permissions. as soon as the special permissions were granted by the user, I want to relocate the device to a different group. And this brings me to you: can anyone tell me how I can detect if the special permissions were granted to the SOTI agent? Either by running a script on the device or by any other (easier) means? I was playing around with compliance policies and trying to figure out a way to detect if the special permissions were granted (so I'd flag the device as non-compliant as long as the permissions were not granted) but I couldn't find a way to do this. I assume I need a script that runs on the device to check if the permissions were granted and then writes this information to an INI-file that I can then use as a custom data to check and move the device accordingly. But I have no idea how to write a script that checks these permissions. Does anyone know? (Once I know how to determine if the permissions were granted via script, I think I'll be able to figure out how to write this output to an INI-file and then use it as a custom data - it's just the actual check of the permissions that is causing me issues.) Is that the best way to reach this goal? Or are there other options that you'd recommend? Thanks in advance!- Jake
Hello! I encountered the following issue: the SOTI agent does not start after installation on macOS. The device is using basic profiles "Allow SOTI MobiControl agent in background", "App Catalog for macOS", and "Remote Control for macOS", installed on the SOTI server. In the MC.log on the macOS device, I see the following: 2025/04/30 15:16:12 (1f561c840) Ini: Remove profile 1 "/" 2025/04/30 15:16:12 (1f561c840) Ini: Remove profile 1 "/" 2025/04/30 15:16:12 (1f561c840) Ini: Remove profile 1 "/" 2025/04/30 15:16:12 (1f561c840) Ini: Remove profile 1 "/" 2025/04/30 15:16:12 (1f561c840) Ini: Remove profile 1 "/" 2025/04/30 15:16:12 (1f561c840) Ini: Remove profile 1 "/" 2025/04/30 15:16:12 (1f561c840) Ini: Remove profile 1 "/" 2025/04/30 15:16:12 (1f561c840) Ini: Remove profile 1 "/" 2025/04/30 15:16:12 (1f561c840) Ini: Remove profile 1 "/" 2025/04/30 15:16:12 (1f561c840) Ini: Remove profile 1 "/" 2025/04/30 15:16:12 (1f561c840) Sec: Initializing certificate Creation 2025/04/30 15:16:12 (1f561c840) Sec: Deleting certificate from keychain 2025/04/30 15:16:13 (1f561c840) Sec: Error saving Private key to Keychain: -25300 2025/04/30 15:16:13 (16dbeb000) Ini: Remove profile 1 "/" 2025/04/30 15:16:15 (1f561c840) Agent Start...(CustomBuildInfoString: (null)) 2025/04/30 15:16:15 (16dbeb000) ContentMgmtMgr: This is probably a case of upgrading Old Agent to a newer Version. Continue verificsation procedure. 2025/04/30 15:16:15 (16dbeb000) CContentMgmtMgr: Initialized... If the user manually starts the agent, it does not connect to the SOTI server and displays the error "App Not Configured". However, if Check-in is initiated, the SOTI agent will connect to the server afterward. Has anyone encountered this issue?
Hi, we have over 2000 devices but 500 are refusing to update Google Chrome. We have tracked the issue down to the fact that something has pulled the default browser to something else meaning that Chrome needs to be re-enabled in the Playstore (as per screen below) before It will update itself Connecting to each phone manually and clicking "Enable" makes the updates flow again but I don't fancy doing that on 50 phones. Any thoughts on how this coulkd be automated ???
Top-tier experts who are delivering outstanding content. Should have more than 7000 points.
Experts who are consistent with great content. Should have more than 1000 points.
Highly experienced members with valuable inputs. Should have more than 700 points.
Beginners taking the initiative. Should have more than 500 points.
New contributors starting their journey. Should have more than 250 points.
