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Has anyone else have this issue? I saw a KB article that the version we were on (14.4.4) can cause that so we updated to the latest build (15.1.2) and we still get the error. Also noticed this in the Management Service logs.
Hello, Several customers are have problems with Samsung devices that upgrade to Android 10. After the upgrade, the Mobicontrol agent keeps on asking to activate ELM licence and it crashes when trying to do that. In the settings, these devices do not show info of Knox. So I think the upgrade did not include Knox and now those devices can not be managed by Mobicontrol. Is there any solution for this issue? Can Mobicontrol manage Samsung devices without Knox ? Thany you.
Hi I've had a report that new XCover 4s's are failing to enroll. The evidence I have so far (I get a device in a day or so to verify) is that they are following standard procedure for a new build by entering afw#mobicontrol at the verification screen. When they get to the enrolment screen they enter the key, press enrol and it fails. There is nothing in the logs to show an attempt has been made. They have tried multiple WiFi connections (although how could they download if not) and no working SIM is installed yet. I have tried a 4S I have in the office and that enrols fine. Other devices (Samsung XCover 4) have enrolled in the last few days. server is 14.4.9 Does anyone have any suggestions of things to try?
We use SOTI surf in KIOSK mode, and the best option would be for us, if the back button would close the browser completely and if we open up Surf again from the lockdown menu a new browser would open up. So basically a clean start every time. Is it possible somehow?
Hello, I would like to add an entry in the lokdown menu to open an Android broadcast intent. I've tried with the sendintent command which works correctly, but it's not working with an entry in lockdown menu. Command launched with sendintent (OK) : sendintent -b "intent:#Intent;action=android.intent.action.SOS_BUTTON;end;" Launch in lockdown menu (not OK): intent:#Intent;action=android.intent.action.SOS_BUTTON;end I presume that in second case it's a activity intent launched by default, but I have no idea how to launch a broadcast.Thank you for your help
I know this may have been answered somewhere else but from what I have seen, it doesn't answer my question 100%. I have a non-production lockdown group that I need to test by assigning a package to that group before I assign it to my lockdown production group. Whenever you update your package, you need to assign it to the lockdown group. Now, let me just say, using MobiControl is fairly new to me. There are a few things I can do but this is not one of them. I would appreciate any help with this.
Is there a way to enable Google Chrome Lite Mode through a script or package in MobiControl v15.1?
Hello,I'm use soti mobicontrol v15.1.1.1184 an i have a lot of script , i want to delete the unused script.i'm going to the script manager and when il select the trash for delete i have a message how say "you can't dellete this because is already in use" I don't undurstand because you can't attribut a script to one profile or other.and if it's possible i can't find where is it attributed.can you help me please
Hi, We have Zebra TC77 devices with our customers and the users have been able to activate the "Talk back" functionality. I believe they have been able to do this as the accessibility shortcuts are turned on. To activate this, I believe you press and hold both the volume up and down. Is there a way to switch the ability to be able to do this across the whole estate as we have many of these devices out in the field and some in different countries. ThanksJosh.
Hi, We are on MobiControl v. 13.4.0.4167. We have lately experienced that the nightly maintaince (we believe it is that as this starts from midnight) are using 100 % CPU power for some hours (up to 6 hours). How do we get more information about what is causing this high level of CPU processing for an extensive period of time. Has somebody else experienced the same and found a solution? Searching thought the forum, I did not find anything. Thanks for helping! Regards Dan
The usecase: A customer of ours uses truckscales/weighbridges. The weight is being shown on a specific URL, one for each scale/bridge. Truck drivers are using Zebra TC57 devices under our control, using a lockdown and SOTI Surf installed. This customer does not want their truck drivers to freely use a browser. They also don't want 135 different accessible URL's on some kind of landing page, truck drivers could choose the wrong truckscale and report the wrong weight. Ideally they want their truck driver to scan a NFC tag on a truckscale which leads them to that one specific page, in SOTI Surf (not Chrome). This should be possible by using an intent and encoding that into the NFC tags, right? Basically telling the Zebra TC57 to open SOTI Surf and to surf towards a specific url. Browsing through these forums, I found two possibilities but neither seems to work: intent:https://mobicoach.eu#Intent;action=Intent.ACTION_VIEW;component=net.soti.surf/net.soti.surf.ui.activities.SplashActintent:https://mobicoach.eu#Intent;scheme=https;action=android.intent.action.VIEW;component=net.soti.surf;end Any help is greatly appreciated, thanks.
Hi all, Is there an easy way of deploying new wallpaper to all Window Modern device ? I'm had tried to build a package but not successfully. any advise ?
Hello, I have to set with the help of MobiControl to get the same result as doing manually with system->language->virtual keyboard->not use system language->set required language. Devices are Zebra TC52 with Android 10 and AEDO. Also in the Zebra Enterprise Keyboard API/MX I didnt find a way to do that beside creating a whole new custom keyboard layout, but for just one setting doing a new layout is hugh effort. Martin
Recently I started moving from iOS devices to Android for retail handheld mobile computers and enrolled them into Device Manager. Starting August 1st with the latest update of Device Manager that Meraki released I have had all of my apps continuously install and uninstall. I submitted a case with them and the most I have gotten is that it is a known bug and that there is no timeline for a fix, this has been 2 months now. I think it is important to call out Cisco for their extremely poor development practices with Android, I found this "bug" within an hour of Device Manager updating, there is no way that Cisco tested this app before releasing it. I am heavily considering moving to SOTI MobiControl. Has anyone else had any similar experiences with Meraki MDM?
Adding new devices and when it pops up with the pending actions menu and I click on "work profile provisioning" I get the following error:Oops! Work profile can't be created because you've reached the maximum number of users on your device. Remove at least one user and try again." I am not sure what users they are referring to. I am the only one on the device. I have setup one device without issue and 2 other devices are getting this error. I would ignore it if I could, but it pops up constantly making it useless for my end users. I noticed on the Device Details within MobiControl, the device that is working properly says "Device Kind Android Enterprise" and the devices that are having issues both say "Device Kind Android Plus". I find this odd as I used the same APK for both of them (GoogleMobiControl1430_1000.apk) and they are the same make and model devices, Honeywell CK75. I am new to Mobicontrol so any help would be appreciated. If I need to post more info, please let me know and I will do so.
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