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I am unable to remove IDP User groups that have been added to my cloud tenant. The delete button is not available like it is with local user accounts that have been created. What am I missing?
We use the lockdown mode on 99% of our Android Enterprise devices (mostly Samsung Tab A's like the SM-T295) and part of our lockdown solution is to block the expansion of the notification bar. The problem i have is that if someone gets a text for example, the only notification they get is on the lockscreen when you unlock the device. Once the device is unlocked and on the lockdown mode there is no visual reminder that they have a notification. Is there a way of getting 'badge app icons' to show on the lockdown mode if the user gets a notification? (i.e. a little number 1 appears over the Messages app if they have an unread message)
Hello all, we work with soti mobicontrol in version v13.3.0.3454. We have a lot of devices under zebra tc75x android 6 enrolled with android + and mobicontrol client in version -> 13.3.2.1014 Well, I upgrade my device to android 7 but before to start the upgrade (stage now + rule) I uninstall all the app. After Upgrade and reboot device I re install the app (sygic nav / soti surf / …) but I need to accept PERMISSION .. I know I can install apk in silent mode with zebra stage now and a rule of mobicontrol that's work fine. But I've meet some problem when I do this on a large number of device … Perhpas some others solutions exists ? thanks a lot for your suggestions
Hi guys, In our environment we are using Soti MobiControl 14.4.2.1307 and updated the Android agent via the global settings and Manage Android Agents and Plugins. We are using the Zebra Android Agent. The last few weeks this was working fine. Now we installed a new deployment server in a DMZ so we got two deployment servers. Now if I try to update the Android agent again, there is always an error message shown in the browser. I want to ask if anyone has an idea why this error occurs. I guess it's ehter a temporarily probem with the Soti Update Servers or the new server in the DMZ isn't able to contact the servers above, so the update keeps failing because of the Firewall settings. Any guesses? Thank you for your help. Stefan
Hi community I am looking to have a script that will run daily at 1am and delete files older than 90 days from a specific folder. Filenames are set as below: XXXXXX_YYYYMMDDhhmmss_WWWWW.png XXXXXX and WWWWW are constant names YYYY is year MM is month DD is day hh is hours mm is minutes ss is seconds Is there a way to achieve the above ? Thanks for your help Alex
Hi all... I can get mobicontrol stage to download my agent to the mc55 windows mobile/ce device but it cannot connect to the ds. Seems to install fine. Connects once because I can see in the webconsole. I've determined that it isn't downloading the mcsetup.ini file that goes along with the agent file. I did notice that the mcsetup.ini file has the [MCCAs] CA1=308202D43082023..... Any ideas here? Is this a limitation for these older sha-1 scanners?
I have a few questions that I found my own solutions to. How can I mark my own answers as the solution? thanks.
Have a strange situation where a certain user account cannot see any profiles that are assigned to a device. For instance, a device has 3 profiles assigned to it and when this particular user selects the profile drop-down there are no profiles listed. When the user account was originally created, the user was not having this issue so it has appeared randomly at some point after being created. The permissions are being applied to these users from a group, and the rest of the users in the group are not having this issue. The issue actually happened a while back and I just created a new user for him which worked for a while but now it's exhibiting the same issues. Has anyone seen this or have any thoughts to resolve? Happens on multiple browsers and also different computers so do not believe it's some kind of caching issues. Thanks
Good afternoon, i have a few android + enrolled devices that are on a separate profile from the rest of our devices. These devices require an app from the google play store and i have created a rule and have targeted a test device. So far i have not seen anything appear on the tablet under App Catalog. Am i doing something wrong? i will include screen shot. i am testing so that is why it is called test. i have not seen the app under app catalog on my device JC DOT 370. these are Samsung tab A's. thank you for your time and i look forward to hearing from you. all our devices are android plus.
Hi All, I wiped two of our Samsung Tablets and re-enrolled them but i have having an issue with the fact that on these two devices the %DEVICENAME% variable has stopped being used and it just shows "%DEVICENAME%" and not the actual device name set on the console like it did before. I need to make it clear it only happens on these two devices after being wiped by the MobiControl function, no other devices have been wiped and it works fine on those. Am i missing something? MobiControl Version: 15.0.0.6019 Agent Version: 14.1.0.1012
Hello Guys, has anyone of you encountered the Problem that your devices are running out of ram? I.e. Android Plus Device with 1 Gb of Ram: 300 Mb Used by System 250 Mb Used by Soti 250 Mb Used by Other System Apps ----------------------------------------------- = 200 Mb Free Space for other Apps I observed that from time to time when our main app puts an extensive load on to the device, it runs out of ram and the system kills the soti agent: I/ActivityManager: Process net.soti.mobicontrol.intermec (pid 860) has died I know there is an option to run specific apps / services as "unkillable" , maybe the agent needs to get an update for this use case on low spec devices ? But the main question is that i have for now, what am i maybe missing except for stripping down running apps and the soti device configuration itself to "save" ram. Is there any config we can apply to not have the system kill the soti agent? Has anyone experienced the same issue and what have you done to maybe solve it?
What is the refresh rate for devices you see in Soti. Is it possible to see battery status with refresh rate of 1 minute or when battery level changes ?
Hi all, I currently have a single MobiControl server hosting both the deployment and management services. Due to our security departments concerns, we have to disable TLS 1.0 and 1.1 in the near term. I tested this with our current environment, and although it seems that the web console works fine, all of our Windows Mobile devices were unable to connect once disabled. Re-enabling TLS 1.0 allowed the devices to reconnect. Soti support confirmed that older versions of WM may not support TLS 1.2. So, as a way around this, I need to separate out the deployment server and management server into 2 servers so I can have the web console on it's own instance with TLS 1.0/1.1 disabled, and then the deployment server for the device communication will have them enabled. I can then whitelist the firewall for TCP/5494 for only the source device IPs which we will always know to make our security team happy for that and also https will not have TLS 1.0 enabled. Is there a best path to make this happen? I know that multiple deployment servers can be used in an environment, so does it make sense to setup another server as a "failover" and then can have a way to migrate into that new server permanently? Or, can I just build a new deployment server, stop the services on server 1, start the services on server 2, and then make a firewall NAT change to send traffic from our current public IP (and same URL) to send TCP/5494 to the new server? Thanks for any help or advice.
Hi. zebra mc55x windows Ce device. On device, the MobiControl Profile shows install failed for package(s). How can I reset them or otherwise allow another attempt at installing them?
Is there a macro that would report back the current Android OS Version (8.1.0) for use in a script file? Specifically looking to create an IF statement that calls the current OS Version and then calls a specific MX XML file depending on if an upgrade or downgrade needs to be performed to get the device on a specific BSP. For example: IF %OSVersion%==8.1.2 mxconfig /sdcard/OSUpdate.xml IF %OSVersion%>=9 mxconfig sdcard/OSDowngrade.xml
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