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Hi, We have a few Samsung Galaxy TabS4 devices with mobicontrol agent ver. 13.7.5...the problem is, that after synchronization it disables "automatic date and time" in the settings, however we have an app, that this setting is mandatory for. Build number for the server is: 14.1.3.1587 So far I've tried turn on and off the "time synchronazation" in the advanced setting in mobicontrol, but that didn't helped. Thanks in advance!
MobiControl device agent and some other MDM/EMM related files are often not wiped even after a normal factory reset on Zebra dervices. The reason is probably due to the fact that such files are stored in a secured enterprise partition different from the normal partition for other apps and data. So, what are the possible procedures to remotely wipe everything on a Zebra device? If MX commands in .xml file are needed, can anyone provide example? Is that any other approach (e.g. using Zebra MX utility software) if the device is on hand (can thus can get connected via a USB cable)?
Hello all, I have the next problem : I have a generic-no brand Android 7.1.2 TV. My goal is to install a lockdown mode on it and allow access to only one webpage. The problem I have is next:I have no idea what specific OEM agent to download, as the tv has no brand. The only info I could get for it is that it is a "rockchip-rk3288". If i try to download the Android Enterprise application from Google Play, i can enroll the TV with a Android+ code , but not with an Android Enterprise code(INVALID ENROLLEMENT ID ERROR). Why is that a problem? Because if I enroll it with a Android+ Code, after the enrollement it will delete that agent and install a work profile.So, I will have a device registered as Android+, but which in fact is Android Enterprise. So I can not assign any profiles to it. Any solutions?Cheers,
We seem to be having more and more issues with Remote Control HTML 5 of Android devices. When we use the classic remote control things are fine, but on the HMTL5 version we often get: Event code 1000: WebSocket closed normally. Wondered if anyone has seen similar issue or knows the cause? We are MC on-prem 13.3.0.3454
I am working with Mobicontrol 13.2.0.3081. I am trying to configure an Alert Rule that will alert me when a device has not connected for 30 days. I have successfully configured the Alert Rule and I have received emails, however the emails do not contain the device name. What do I need to add to the Customized alert message so the emails contain the device name? Mobicontrol version - 13.2.0.3081
Hello all, I work with mobicontrol on version v13.3.3454 and i have just one device Zebra TC75X under android -> 7. Enrolled by android+ On this device when I install a app, the app ask me the to accept permission. For to avoid this, with zebra StageNow, i have made a xml file for to install this app in mode silent -> permission are not demand to the user. That's work fine. But my problem is, I have create a package studio, right click add a file (appName.apk) and for the destination file /sdcard/AppToInstall the folder AppToInstall is create by a pre install script -> work every time My problem is, the profile is always well installed but the apk it's never INSIDE in the folder AppToInstall !!! I've try to change the destination path with add / or delete / before sdcard ...but nothing work.. Also, I have open again the package studio an replace the apk file by a file txt file, replace the package inside the profile -> assign profile -> result the file is well inside the folder AppToInstall :) Someone can tell me, how i can copy an apk to a folder inside the folder structure ? That's enough strange .. thanks for your time
HI, We have a lot of devices that shows a blank screen when remote controlling them. The Message on the screen is "Waiting for Screen". Example Device is a Zebra TC72, Android 8.1.0 - enrolled using AFW#MobiControl The Hawkeye Package has been installed on the device.
Hello, I am currently working with permission concept of SOTI v14.4.4I would like to understand about the below permission> Lookup Users and Group Membership: what is the result expected of this option if it is either allowed or denied.
Hello we are trying to manage Linux devices with SOTI MobiControl. We are able to send shell-commands to the device with Send Scripts. Is it also possible to deploy shell-commands as a package (not only the supported linux script-commands)? Thanks in Advance.
We have locked down our devices so that the users can only see a specific app and the Wi-Fi settings. Users need to be able to connect to public Wi-Fi so we have added SOTI Surf with very locked down permissions. I'm trying to figure out what option under Web Content Filtering in the Surf settings would cover these Wi-Fi registration pages (and exclude it). I've attempted using trial and error but it would be handy if someone was able to confirm.
We are using Lockdown with Android Enterprise. We access the Wi-Fi settings using action://CONFIGURE_WIFI This seems to work well, however we have found that when changing between 2 networks the password is forgotten, so when switching back to the original network the user must re-enter the password. Is there a setting to adjust this or is this just how this works?
Tried to use mxconfig to disable the phone application and messaging application but it has failed. The error message in the log states "Script command is not supported by device (xmlconfig)"
Using an Android OnePlus6 in SOTI i have somehow lost the work container on the device after enrolling it. It was working and available last week but after a period of testing un-enrolling and re-enrolling the work container is now longer on the device. Can anyone point me in the right direction with this i have spent time running through all the options for the device in SOTI i can't see where this might have happened. Android OS9 Android Status Provisioned / Enabled with Managed Google Play Accounts Management Type Work Managed Device
BYOD (AE) - I'm trying to push a APK via packages to my BYOD device. When I do so it says pending install. Is it possible to push a package with an app (say whats app) to my BYOD device that is enrolled as AE?
Hi, we have 45 Samsung Galaxy TabS4's, with mobicontrol agent ver. 13.7.5....my problem is, that the agent only stays connected when mobicontrol app itself is opened up, as as soon as it gets closed or minimized, the agent disconnects. In the mobicontrol connection settings it's set to permanent. Any suggestions, how to set it up to always be connected?
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