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Hi, When I trying to load SOTI ASSIST web console after an install, I will encounter an "Authorization failed. Please contact your administrator." Any idea how can I resolve this? Also the soti assist page forward me to here: https://FQDNservername/mobicontrol/oauth/error/InternalServerError and no error log in SOTI Assist Administration Utility. And also I check the MobiControl Rest API URL in this file <SA Install folder>/Server/Config/RestAPI.config and all is correct. By the way, SOTI mobicontrol runs normally without errors. Kind regards: Adam
Hi, I have an application Catalog setup to install Amazon Relay only. It's set as a mandatory application but it's not installing. I can see the application is available for me to download when I break out of the kiosk. Is there a way of automating the download of this application? We don't want our customers to have to break out of the Kisok to download applications Thanks Josh.
Hi Guys, can anyone test this in their environment, as titel states? On 14.2.2 Device Reports only work on Non-Virtual Groups, and in the patch notes for other releases i did not found a bug fix. Thanks in advance.
Hi, I am working on creating a profile to push Wi-Fi including a Certificate to Android 8.1. the profile that i have created is as below and here is the TLS Settings The profile is not being pushed to the device!!! Maybe i miss-configured something.Note that we could manually configure the Wi-Fi and the Wi-Fi certificate on the device, which means the Wi-Fi and Cert are good to go. The device logger is showing "Device configuration pending ([Certificates] Configuration doesn't apply because 'Authentication' is not configured)" "Device configuration pending ([WIFI] A required client certificate is not installed on device)" I need some help, where to look at
I am trying to use the SOTI API to update packages in profiles and assign them to devices. Using PUT /profiles/{referenceId}/packages and PUT /profiles/{referenceId}/assignment our user has the "View profiles" and "Manage profiles" permission as well as "View and deploy packages" and "Manage packages" but we get response using Powershell System.Net.WebException: The remote server returned an error: (405) Method Not Allowed.
I have a device deployed as AndroidPlus. We want to have the device out of the kiosk but make it so the user cannot get into the settings of the device. Is this possible? Thanks Josh.
Hello !We are deploying specific applications with Mobicontrol to Samsung Galaxy J6 devices.Is it possible to change the notification sound and notification vibration just for the deployed app via script?We are using Samsung ELM Agents.
We have been having issues with our Samsung tablets running Oreo 8.1, Mobicontrol Cloud v14.3.2.1171. We recently injected the ELM agent version 13.7.3.1045 and most of our devices are using this and today I see that there is a newer version available, 13.7.5.1013, but I can see neither agent listed in the Release Notes located at https://docs.soti.net/soti-mobicontrol/android-agent/release-notes/v137/android-oem-agent-maintenance-releases/ I would like to see what is fixed in these versions to know if we should upgrade but right now I can't tell. In general we are struggling to find any patterns or trends regarding the following issues and hope that a newer agent might provide some relief: Boot loop: the device at the lockscreen will accept the password but will return right back to the password prompt without indicating an incorrect password, Only way forward is soft reset from Mobicontrol console or hard reset on the device (long hold on power button) Collected Data: sometimes stops collecting, will resume after a restart Odin Mode (or Download Mode): numerous reports of devices going into Odin Mode, which is typically done by holding Power, Vol Up and Vol Down simultaneously. Too many users reporting for this to be user error only. We never had the problem until after upgrading Mobicontrol from 13.3 andgoing with the 13.5.x version of the agent. Devices not checking in: Some devices will go offline from Mobicontrol even though they are connecting to the network via WiFi or 4G (they can browse the web, sync data with our survey app, etc, just won't connect to Mobicontrol). Resolved with restart. Thought this might be related to Doze, sent "no doze" script to all devices and agent sleep issue shows fixed in MCMR-16238 False Low RAM Alerts: We have an alert set up to warn us when available memory drops below 768 MB, we get multiple alerts daily on multiple devices that this threshold is exceeded but whenever we investigate we have yet to find a single device actually running that low on RAM, even if we remote tot he tablet within a minute of the alert having been received. None of these is absolutely related to the agent but I can't rule it out either, would really like more comprehensive notes for each release Thanks, Matt
The issue I'm having is slightly different from the one reported by Stefan Devernon 4 days ago titled "Soti MobiControl Lockdown Profile and recently used apps", so I'm creating this new topic. On Samsung Galaxy Tab Active2 tablets (SM-T395) running on Android 9, Recently Used Apps changes its behavior when in lockdown mode. Normally, the different active applications are shown in a horizontal row. Once in Lockdown, they get shown in a vertical row (scroll-able). That's fine though, it's not the issue we're having problems with. In Lockdown mode, normally only one application gets shown in Recently Used Apps and it's the application that you most recently had open. If there's another application running in foreground mode (for instance, our own FMS app), that'll show up here as well. Is there a way of showing more recent apps here? Nevertheless, that's still not the main issue. We use 6 apps on Lockdown mode and our customers would like to be able to switch between them. One of them is Google Maps, which is used for navigating. Now when you use Recently Used Apps to switch to another app, Google Maps gets closed automatically since Recently Used Apps only allows one active app. As a result, truck drivers have to restart Google Maps manually and fill in their destination again. You can imagine this can become quite tedious. Using Lockdown > Advanced > Samsung Package Disabling, we can disable Recently Used Apps entirely. That'll get rid of this confusing behavior, but isn't a solution. Using the Home-button to switch between apps will still get Google Maps killed. Is there a way of allowing Recently Used Apps to show more applications at a time, without applications getting killed in the background? Preferably in such a way that it doesn't show application that were opened whilst in Admin mode? We're using MobiControl 14.3.1.1189 and Samsung ELM agent 13.7.5.1013.
Dear Supporter My server is 13.4 MobiControl and installed SOTI Assist SetupSOTIAssist-1.5.1.64. When I try to open a remote session on my Android Device, it is showing well but after 1 min, it is disconnected automatically regardless of what user is doing on the remote display. and showed below message on the console. Error : WebSocket closed Normally. So I cannot use the remote session with HTML5 over 1min. What is the problem? Is this configuration issue? Thank you David Park
I use kios mod for Android device, and my client ask for a weblink base notification.. it's like we send notification with a sentence "Please open this link now" and when we touch the notification, it direct us to the website.. is it possible doing that? i know one way to push the link but with the logo and it work in non-kios mod..
I have a list of approx 150 devices that we need to remove a profile from. Is there a way to do this via script to avoid having to go to each device individually or searching for the device manually in the assign section of the profile? Regards, Johnathon
Hi, As the device ID is mandatory to manage the devices through API, we would like to display it on the lockdown. If possible to display a QR code corresponding to the device ID would be perfect. Server version is 13.4.0.5290 and agent version is 13.5.1.1044 (Tomtom Bridge Tablet Android +) Thank you in advance for your help
Hi all, Looking for feedback on some best practises regarding the disabling of a device, in this case an MC40 for a user. Current options would be: 1) Factory Reset - this would return the device to it's original state, but leave the device open for the user to connect to WIFI, use camera, change settings etc. Trying to avoid this if possible. 2) Uninstall all apps, apply generic blank MobiControl lockdown profile. This leaves the MobiControl profile active and communicating back to our deployment servers. Not sure if this is what I want to have happen either. 3) Uninstall all apps, set a different device PIN and then uninstall or wipe the MobiControl application as the last step in the process. Option 3 is what I'm currently considering but does anyone have any better recommendations?
Within the coming months, my company will be moving from Windows to Chrome OS and I can't seem to find an alternative way to build a package without MC Studio.exe. Any thoughts or suggestions? Many thanks, John
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