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Evaluating Honeywell Android VM1A. This is my first android device that I have tried to add to our mobicontrol server. I can get the agent installed and get remote view only to the terminal. Through all my efforts I have been unable to get full remote control to the device like I have with all my windows CE and windows mobile devices. Have opened previous ticket with Soti but have been unable to get this resolved. Running Soti MobiControl version 13.4.0.5121. Agent on the Honeywell VM1A is below Any help with this is greatly appreciated.
We are on Mobicontrol Cloud 14.3.2.1171 using Samsung Tab S2 and Tab S4 Android tablets. I have a data collection rule set to gather data for available memory, battery percentage, location, signal strength, and a few other of the configurable items. We sometimes encounter situation where we are troubleshooting user complaints and when we go to see where the tablet has been, what the connectivity was like, etc we frequently see that we are missing collected data for the previous week or longer even though the device has been checking in during that time. Our data collection rule is set to run every 20 minutes, and due to server activity we have put the devices into different groups, exh with their own schedule, to stagger the collections so we aren't running the rule on every device at the same time. Looking at device logs it will often reveal that the device is connecting and disconnecting frequently so my theory is that the devices are seldom online when the rule actually runs, or that it disconnects before the rule is completed. We have tried to leverage the out of contact rule but that only tells us if the device connected at all, not that it was persistently connected and able to do it's routine housework. Ideally we could make use of an alert that tells us if there has been no collected data for n-days and run it only against devices that were also "active" (connected at all) during that same interval. Such a tool would allow us to not only proactively ensure we aren't missing any data but to know soon after the device goes dark that we need to take corrective action. We just ran into a situation where a device was lost or stolen and after the fact we find that we haven't had any location data for 10 days. This is just one example, of course. I don't see where the current array of alerts or reports allow us to get this information, can anyone suggest a way for us to do this? Many thanks, Matt
Hi, we have 2 x end users with the exact same devices, identical setup in MobiControl, one experiencing unusual behaviour, the other business as usual. Problem device beeps for around 1 minute each time it receives a message and or email. Not really sure what I can do to fix the problem as both are setup in the same way?
Hi, We have a Zebra TC57 running android V8.1. without a lockdown users can access the play store and can remove mandatory apps. previously it came with a banner saying this is mandatory and you cannot uninstall. Agent version is 13.7.6.1004. am i missing a flag or something? Thanks Tom
Hi everybody! At the moment I am testing around with the possibilities of Android Enterprise. I just successfully enrolled a Samsung device with Android Enterprise and "Work Profile" mode. How can I enroll such a device in AE Device Owner mode? I factory resetted the device. And what now? :)
Hi, usually we are using the Enterprise Home Screen with our Zebra devices. Now we got some Panasonic tablets (FZ-A2A) and there the Lockdown Profile of Soti MobiControl is used. Version of MobiControl: 14.3.0.3144 Agent Version: 13.7.0.1031 On the Lockdown Screen are 2 symbols. If I click the "recently used apps" button on the right (the square), normally I get all opened applications. The problem is that the Lockscreen will be pushed over the app overview immediately. No app can be closed. Is there a way to "delay" the Lockdown screen here or is there an option that the "recently used app" window is allowed on the Lockdown screen? Thanks for your help. Stefan
This may be related to my other question about Custom Data not being updated.... but I will ask anyway. I have an application on my devices that I just received an update for. After I updated the profile, the application would not update. I have questions out to the developers to find out whether they built the application differently (signing), but have not heard back yet. I removed the profile from the device and the application deleted on the device, but that Application list did not update (after the required checkin). So Mobicontrol still thinks it is installed. When I try to install the updated version, the update fails as it thinks the application is already installed. Server: 14.1.2 Agent 1360_1662 Device: Zebra TC77 OS: Oreo Management Method: AEDO Environment: Not Using Google Play Store Thoughts? Thanks in advance. Jim
Hi, Where apps are suggested on the device? I installed Mobicontrol app but I cannot see Suggested apps into it. Is there another app to install? or a Web Clip to push? I found nothing into the documentation.Thanks!
Hi, We are evaluating Soti Surf 14.3 for future deployment (14.2 used right now), mainly because 14.2 is not working after upgrade to oreo on a Zebra TC56 device, removing itself from the device. We use the devices on a closed network, to access local resources. I was surprised to see the firewall blocking page saying I'm trying to access www.soti.net which is blocked. The kiosk uses the surf://local_ip notation, and I just fail to understand what Soti would do something like that Any way to get an updated version that is not trying to silently connect outside the network and block the functionality of the devices ? Thank you
So this is my first time enroll MacOS to Mobicontrol, and in MacOS, user can actually see the profile that Mobi Control provide.. later i found out that user can just delete the Profile and all the configuration will just gone.. i tried custom profile to protect the profile with a password, but the custom profile haven't work yet.. anybody facing this same issue or maybe can solve this issue? thanks!
Is there any timeline on migration for devices in the field with device admin agent that can be switched to device owner using SOTI? I have lots of devices in the field with older operating systems which need updating which will require device owner agents.
I have created a mobile profile on android for work. When i clic on edit profil an error message say "The data is temporarily unavaible.". when i check the log i found this error : [2019-07-23 09:44:47.014] ERROR [IProfileService.GetProfilePayloads] [6701263b-313a-468e-886b-da48b625de60] (147): ********************************************************************************************** * Exception: Specified argument was out of the range of valid values. Parameter name: value * ********************************************************************************************** for information I created a clone few days ago when everything was working normally and I see the same problem on a clone of this profile . I can give you more details if necessary Product : SOTI MobiControl Product version : 14.2
We used the tool and ran the command MCAdmin.exe APIClientAdd -n:[ANY_NAME_YOU_WANT] we are using the SOTI admin account with these ClientId and ClientSecret Using the Swagger page we are still unable to query the API, we are getting a 401 unauthorised We attempted to use the powershell script in: https://discussions.soti.net/thread/api-call-via-power-shell-to-send-script/ and that returns us a code 400 Any help would be appreciated, thanks.
Hi, is there any way to change the user mode when I am in Mobicontrol App (Deviceconfiguration) or to switch into the lockscreen via remote? Device: Zebra TC51 Android+ (Android 7.1.1) We have sometimes the problem that the device starts up and doesn't switch into Lockscreen but changes the user mode to "User". So i didn't found a way to get to the lockscreen. The device is visible in Mobicontrol and can be remote controlled. The only solution for now is to factory reset the device and stage it again but this takes relative long time and i am looking for a smarter solution if possible.
Hi, We have a customer that is using 200 Zebra TC56 devices but the memory on the devices is slowly filling up. I've had one of the devices sent back to me that is showing 7.69GB of 8.72GB is being used but when I look through the file manager I can only find a little over 5GB of files. Is there a report or another method that I can use to see where memory is being used and how much? Which folders/files and how much space is being used. Appreciate any help/advise you can offer!
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