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Hi, I'm trying to enroll W10 tablets with certificates enrollment. I'm familiar with the process as I did it several times already, but this time, it won't get through. I did everything by the book, generated all the needed certificates, prepared the mobicontrol server, and generated the WICD package for the tablets, but when looking at the DSE log, I see this : [2019-06-03 13:30:32.171] ERROR [] (90): Enrollment failure: Client Info is missing User Agent.[2019-06-03 13:30:32.171] ERROR [] (90): ***************************************** Exception: The operation has failed. *****************************************[InvalidOperationException: Enrollment state is incorrect. Unable to determine the next enrollment step.] at Soti.MobiControl.Server.Enrollment.Service.Internal.BasicEnrollmentModelExtensions.PopulateEnrollmentState(BasicEnrollmentModel model, EnrollmentState state, String serviceRoot) at Soti.MobiControl.Server.Enrollment.Service.Internal.EnrolmentContentProvider.PopulateBasicModel(EnrollmentContext context, BasicEnrollmentModel model) at Soti.MobiControl.Server.Enrollment.Service.Internal.EnrolmentContentProvider.GetErrorModel(EnrollmentContext context) at Soti.MobiControl.Server.Enrollment.Service.Internal.EnrolmentContentProvider.<>c__DisplayClass18_0`2.<AddPage>b__1(EnrollmentContext context) at Soti.MobiControl.Server.Enrollment.Service.Internal.EnrolmentContentProvider.GetResource(EnrollmentContext context) at Soti.MobiControl.Server.Enrollment.Service.Internal.DeviceEnrollmentService.ProcessEnrollmentStateAndUserData(EnrollmentUserData userData, EnrollmentState enrollmentState) at SyncInvokeEnroll(Object , Object[] , Object[] ) at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs) at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc) at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc) at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet) **************************************** I checked the provisionning diagnostics provider event log on the device, everything looks fine except the provisioning failed at the end, so the device package looks fine (otherwise I have some more explicit messages). The server is on SOTI Cloud, latest 14.3.3 Talks to someone ? Thank you
Hi all, SOTI version : 13.3.0.3965 TC57 : Android 8.1 I need to be able to install an application by the file sync rule. So I create a rule containing my package file which is pushed on my terminal and installs properly via a script.I am asked to see the possibility of blocking the installation of the package as long as a specific file is in a specific folder as well.The if command not working on android, I am blocked.how would it be possible to check this before installing on Android? Regards
Hello Guys, has anyone encountered a Bug where you have to enter the Enrollment PIN exactly 2 Times? When i start the Agent i get a prompt for password, i then need to enable keyboard ( only numberfield on CN51). After that ill type in the PIN and i tested this multiple times, so PIN was 1000% correct, but after entering screen goes back to the "Enther Enrollment PIN". Entering the PIN again is then succesful.. Agent(A+): 13.6.0.1045 MobiVersion: 14.2.2.1170 Thanks in Advance.
Hi, I'm locking down a Samsung Active Tab 2 with the Andorid+ SOTI agent. Its running SOTI Surf in single app mode and I would like users to be able to change certain settings from the status bar but not others. I'm able to disable the settings I don't want user to turn on with feature control, but I cant find a way to allow users to change the brightness and rotation settings while at the same time not allowing them to turn off the wifi. Is this possible? Thanks
Hi! We are using device certificates along with a Wi-Fi configuration for authenticating at WPA2 enterprise Wi-Fi. Due to changes in our PKI environment all of our devices have to change their MobiControl certificate template and ask for a new certificate at our PKI servers. How many devices at once can be handled by MobiControl for certificate renewal? Unfortunately we are running in massive problems: - Waiting endlessly for certificate renewal - Log entries on deployment servers are full of entries like follows: *************************************************************************************************************** Exception: Unable to get certificate as maximum wait time expired before another thread completed request. ***************************************************************************************************************[InvalidOperationException: Unable to get certificate as maximum wait time expired before another thread completed request.] at Soti.MobiControl.Core.BusinessLogic.CertificateManager.GetCertificate(String deviceId, Int32 templateId, Int32 index, CertificateInfo& certificateInfo) at Soti.MobiControl.DeploymentServerExtensions.CertificateManagerProxy.GetCertificateByTemplateId(String deviceId, Int32 templateId, Int32 index, Int32& certificateId) ************************************************************************************************************** ### 2019-05-31 18:21:00.154 ERROR [197]: GetCertificateByTemplateId called with template id : 2 and device id : 358022073792535 ### 2019-05-31 18:21:06.138 ERROR [47]: GetCertificateByTemplateId called with template id : 2 and device id : 358022070661972 ### 2019-05-31 18:21:10.638 ERROR [137]: GetCertificateByTemplateId called with template id : 2 and device id : 352960069590254 Do we have a problem with MobiControl or maybe with the PKI infrastructure behind?
Is there a way to block certain sites on Chrome via Mobi Control? Soti Surf is not an option for us. I have tried using feature control as well as firewall in the profile setup to no avail.
Is there anyway to stop the lockdown screen exiting all apps on reconnecting to the SOTI server? Our devices (TC75) are out on the road, and the users are using an app, which when the device reconnects to the server after losing signal, lockdown closes/hides the open apps and returns the user to the lockdown home screen. This is a pain for the users. I've seen this happen while on remote control, be using the app. the device goes offline and when it reconnects I see the lockdown, and the app has to be reopened - normally remembers where the user was, but sometimes closes the app completely. Thanks for any suggestions. Gary
I have a device (Zebra TC56) running OS 6.0.1 and cannot remote into it, cannot even get online. I have tried sending (_resetfailedrcdetectionflag) to no avail. These are running Android Plus agent version 13.5.1.1234. Should show under Supported API's RC+ Zebra MDM 4 however the RC+ is not there. Thanks in Advance! Ray
Hello, I want to set device language via Mobicontrol Android + via command / script. They are currently in English and I want to change it in another language supported by the device.
I get frequently error messages on all devices: Erro sending messag (error sending message (type=22), General Communication error) Any idea where to look to get rid of those error messages ?
Hello, When I create a report with the option "Device Information with Custom Data Report (Column)It does not show me the information I want
Hi, i have a Problem with one device (TC51) using Android 8. Since i updated this device i am only able to use Remote View instead of Remote Control: The Script _resetfailedrcdetectionflagrestartagent Works fine on Android 7 but not on Android 8. So, how to get RC+ API back?
I have a few users who are using their device as a hotspot. Is there a way on the Zebra TC56 device running Android 7.12 to disable via SOTI? Thanks in advance!
Hi Due to release of android 8 with Gborad, how is it possible to lock this keyboard down or deploy a new one without end-users being prompted? Are SOTI working on a built-in? (just simpel keyboard). ex. the new Gborad from google have access to settings, voice commands etc. and we would like to abvod that. We are running android-plus in lock-down mode.
My Problem is, that my Device says the Package is Installed. The Thing is I don´t find it on the device or in the app. It´s the first time Im trying this out, thats why I took an apk document from the phone, put it in Package Studio and then add it to the Packages. At the end I did a Profile with the Package inside and connecting it to the one device Im trying on. After that Im tried to Force reinstall, but now it stucks in that mode. So how can I install the App corectly that it really Install the Package and dont just says I did it and he didnt done it?
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