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Hello- I have a device which is having a tough time getting enrolled into Soti MobiControl. When I create an add device rule, and try to enroll it, I receive an error that says "enrollment failed, this device is not SafetyNet Compliant. Please Contact your System Admin." Any Ideas on why this could be happening?
Hi All, Having a bit of a nightmare with our on-prem SOTI again. LDAP auth has worked fine until today, whereby we've made some PCI compliance based changes to fix SSL v1.0 and Sweet32 exploits. I figured these changes may have upset the binding, so attempted to remove and re-create it. However, whenever I try I just keep getting the error "Cannot delete LDAP connection 'NAME' because it's been referenced". I have removed LDAP from all my add device rules, from the user details on every device Ive enrolled so far (only 3 so no great shakes) adn deleted all LDAP based admin accounts but it still keeps popping up. The help guide suggests that the error should point out where the binding is still being referred to.....but....erm.....it absolutely does not! Simple question I guess....is there an easy way of removing the binding. Its not like I can even create a new one to replace it and leave the other in situ as it tries to verify the old binding as well. If not does anyone know of a means to resolve? V frustrating...quite a trivial thing really yet has become difficult. Many thanks in advance Paul
Good morning everyone, We are currently looking for a solution to automatically forward all incoming text messages (SMS & MMS) messages to email on our Samsung Galaxy S7s (Android Oreo V8.0). I like the options available with SMS Backup & Restore but I see that this will be a manual configuration for all of our 280+ devices because there is no configuration URI available from the developer. Has anyone come across a more configurable deployment option? We are currently using Soti Mobicontrol Version: 14.2.2.1170 as well. Thank you
have a lot of devices that have a profile. all of them now say removal pending is there a way to cancel the removal asap?
Hello! We configured an Application Run Control profile which blacklists applications which contain the string "browser". Bundle Identifier = %browser% Application Name = %browser% The application com.sec.android.app.sbrowser is correctly blocked (disappeared from device screen). But why did the Chrome app also disappear? Chrome Identifier: com.android.chrome Chrome Application Name: Chrome There is no string "browser", which could lead to this behaviour? Any ideas? Thank you!
hi, i wast trying to bind Google GSuite to Soti, already done that, but after i enroll the device with the Add Device Rule, the device just can't enroll to the Mobi Control.. i already choose Managed Google Account option at Add Device Rule, and at Admin.google.com, the EMM already Soti.. Anyone facing this same issue? Appreciate any help! Thanks!
Hello all, Fairly simple question probably...while I'm not bad with EMM's, I'm new to SOTI. Where do I go for the 'Import file' dialog? I'm trying to add a custom attribute...let's say phone extension, just for s/g. Go to server - Manage Custom Attributes, add my field...but I'm just not finding that 'Import File' option around that I've seen in the help and referenced here in the forums. So is this because I'm in a created account and not the 'Admin' account, or have I just not found it yet? Or does it require a secret password from that wizard I've heard about? -tool
Hey all, I am using application run control to blacklist applications on my device which is working fine until I blacklist the Google Play Store. This is a work managed device delivering in-house applications so I don't need the Play Store to be active. However when I try to deploy an application to the device with the Play store disabled the package fails to install. Does the play store have to be active or how do you go about removing the play store from the device without interfering with in house managed applications? Thanks!
Our company has announced that we will be moving away from Microsoft OS into the Chrome OS platform for all our desktops/laptops sometime this year. I have a laptop that has Chrome OS and I see the file used for the remote control plugin is a msi file that cant be opened with Chrome OS. How can we use the remote control feature running Chrome OS?
I come from the Window Mobile world of MobiControl and trying to find information on requesting a file sync via a script. With WM I could use CommLoader.exe -syncfile to force a sync. I'm not sure if there is an Android equivalent.
Dear All, is there any limit for number of web console users ?
We're using the lockdown screen in Windows 10 Embedded and the default onscreen keyboard you can turn on and off is tiny and you can't seem to do anything with the size of it. If users use this tablet with an external keyboard plugged into our cradle, then it's almost unusable. Do I just need to find an external keyboard and bring it in as an application? Wasn't sure how this would work in lockdown if we want to use it with the apps we launch. Will the new app be the primary window and throw the keyboard app behind? Just looking for a way to solve this. Maybe I'm missing something with the keyboard built in. Version - 14.2.1.4394 Windows Desktop Classic Thanks in advance for your assistance.
This has been an ongoing frustration since the Version 11 days (we're on 14.2 now), it doesn't matter which computer I use no matter how many times I download and install the legacy remote and restart my browser I get prompted again the next time to do the same. My IT department fixed it on my work laptop and I had it working on my home machines but maybe a Windows or Chrome update borked something because I can't make it work. I need the legacy control because I need the Application Manager capability which the HTML5 version lacks. What can I do to fix this? Thank you, Matt (if it matters we are in the Mobicontrol cloud)
Hi, I've been deploying a few Zebra devices which are using Android 8.1, for instance the TC57 model. When viewing the device in Soti MobiControl, I only get the option to view the device (i.e. "Remote View" and "Remote View (HTML5)"), but not the "Remote Control" option I've previously seen for devices with older versions of Android. Are there any specific steps I need to take in order to enable the "Remote Control" functionality? Regards, Daníel
Hi, we have a mobicontrol v14.2 platform and we recently enrolled our company pcs (Lenovo Thinkpad T480 Windows 10). We created some profiles containing custom packages to install applications and perform some powershell scripting. All the packages are installed in a specific order using dependencies in the profiles configuration. Sometimes some devices report this errors in the logs: Profile "XYWZ" version 2 failed to install, because all of its payloads cannot be installed. And after that log the device uninstall all the previous packages: Package "X" version 0.0.4 has been uninstalledPackage "Y" version 0.0.3 has been uninstalledPackage "Z" version 0.0.1 has been uninstalledPackage "W" version 0.0.1 has been uninstalled ....and so on till the first package of the first profile Do you know why this happen? Are we using depencies uncorrectly? In our case dependencies are required to prevent installation conflicts during the applications deploy. To prevent this behaviour we tried to deselect the flag "Uninstall package contents upon profile revocation or deletion" in the options during the profile assignment but it didn't change nothing. Is there a solution for this? Thanks Regards
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