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We’re running MobiControl 13.4.0.4822 (cloud) and I was wondering who has upgrade to latest v.14 release and wanted to share their experience regarding performance and added features.
Hi All, A customer has raised a device to me that is showing the Android System Webview Application as Disabled. I am unable to Enable this application in the Application menu of the System Application as the button is greyed-out. The application is not in any blacklists applied to the device and is enrolled via the Android Plus enrollment. I have attempted the script but to no avail: appcontrol -w com.google.android.webview Has anyone seen this before? James
Greetings. I want to know, if it is possible to avoid being screenshot about a managed profile? I disabled it in the function control, but it did not work for me. Is this function only valid for Managed Devices?
Hello We have a Samsung J2Core with Android Go 8.1. The Samsung ELM agent is not compatible with the device. We were able to enroll it as Android Enterprise, but there is not plugin for it, so there is only remote view. It is a shame because the customer is used to remote control devices. Is there a plugin for this Android go devices ? Thank you.
Hi, Have an On-prem v14.3 instance that I am using for internal testing, all components (DS/DSE, MS, SQL) are all sat on the same Windows 2008 r2 server. Server sits behind a UTM firewall. Access from outside world to DS for devices is provided by inbound NAT via the firewall, from one of our available public IP addresses. Everything generally speaking works fine but I have found a couple of issues which I am really struggling to get a definitive answer on: - * I can enrol the server for Managed Google Play, this all completes fine. However when I enrol a device (typically as DO) to leverage use of the configured Managed Google Play services, I get the Configuring Google Work Account message in the Pending Actions but it never completes. Looking at the device logs there is an associated Managed Google Play error message showing "EMPTY_TOKEN". The device is therefore not receiving the AfW generic credentials back (I believe from the server but may be wrong...the devices have open access to the internet so should be able to directly communicate with GMS no problem). * Similarly when not using Managed Google Play, but attempting to leverage app deployment rules to deploy Google Play apps none of this works. The Apps never publish to the App catalogue on the device and cant be downloaded. When set as mandatory they equally never find their way onto the device. * Finally when looking at the Configuration Profiles screen within the device agent, this fails to communicate with the server and does not populate any of the information; simply throwing the error "failed to retrieve list of profiles". Have also had access to a cloud version and the above typically worked just fine and experienced no such issues. The firewalling is allowing the devices to communicate with the server inbound on 5494 & 5495, outbound the server is allowed to the internet on any port. I have the feeling that Google services and the device agent themselves are experiencing problems talking back to the server. Does 443 need to be allowed inbound also to allow this all to work? Appreciate any help or thoughts anyone can offer.
Hi, I am currently trying to add 3 Managed Bookmarks to the chrome browser on an Android Enterprise (Samsung Tablet, OS 8.1, Work Managed Device), I have followed the instructions on http://dev.chromium.org/administrators/policy-list-3#ManagedBookmarks. I can successfully push 2 bookmarks on to the device, but the MobiControl portal states that "The server could not complete your request an internal error occurred when the 3rd is added. I can push the 3rd bookmark to the device, without the others, just not all three together. Copying the JSON from Chrome, this is also resulting in the same error, so I have included this below; [{"toplevel_name": "My managed bookmarks folder"}, {"url": "google.com", "name": "Google"}, {"url": "youtube.com", "name": "Youtube"}, {"name": "Chrome links", "children": [{"url": "chromium.org", "name": "Chromium"}, {"url": "dev.chromium.org", "name": "Chromium Developers"}]}] Is anyone else experiencing this issue? Can anyone correct my JSON to get these to be displayed on the device? Thanks
Hello, I have a question regarding the Android Lockdown Screen on android+ devices. When you configure a browser call you can use the prefix "http".This launches a Browser in a single page mode without the adress bar and settings. Which Browser is opened here? And can you configure proxy settings for it? Thanks for your help.
I would like to know what SQL features are needed for Soti MDM and if it’s somehow possible to use SQL PaaS
Hello all, I have mobicontrol on version: 133.0.3454 Our client is Zebra TC75X and the version of client mobcontrol is on version : 13.6 build 1476 I have two profiles: - one contains a lock down and setting for soti surf (url) - other contain all for black list application Together all works fine :) But imagine this scenario , if user find the lockdown password -> lock down is off With this, I've notice that after several seconds, I see that the application that are black list in the second profile appear ... Why ? The second profile is always enable .. Thanks
The latest MobiControl 14.3 is no longer saving changes to existing Profiles. I uploaded a new Package (let's say version 2.0) then modified the Profile's Package assignment to the latest version and hit "Save & Assign". At the Save & Assign window, I basically hit the save button to keep the previously selected groups. The new UI's Profile page then shows me an older version "1.2", and the changes I applied were not actually saved (confirmed by revisiting the old UI's Profile window). Reopening the Profile's list of Packages shows me the previously selected Package version "1.5" when I had in fact chosen "2.0". Simply choosing "Save" instead of "Save & Assign" makes no difference. Deleting the older package "1.2" does not help; the new UI still thinks I have selected "1.2" while the old UI shows "1.5". Now before you tell me "just create a new Profile"... I have some bad news for you. The same problem is replicated when creating a brand new Profile with a single Package. I select the latest version (2.0) and the new UI shows me the older version available (e.g. 1.3, since I deleted "1.2" before). And yes, I cleared my browser cache, cookies, the kitchen sink, etc. MobiControl 14.3 also stopped supporting RSA-PSS certificate signatures (this was fixed in 14.1.x and is broken again!) resulting me to re-generate SHA2 certificates. So yeah, probably a good idea to postpone updating to the latest and greatest until these issues are sorted. Side note: the new Profile and Package UI reduces productivity quite a bit. Takes more clicks and more pop-up windows to delete packages. Was this "improvement" actually necessary?
Does the Time Synchronization policy not apply to Android Enterprise devices? I'm becoming increasingly frustrated by the lack of clear separation of capabilities between AE and Android Plus within the documentation and the SOTI console itself. These Advanced Configurations are listed under the Android Plus device family but Custom Data works on Android Enterprise while Time Synchronization doesn't? Is there anyway to know what scripts and Advanced Configurations do and do not work in AE without manually guessing and checking? I would expect that given that the Help documentation is a centralized web page that it could be updated more frequently.
I am using SOTI 14.2 and i want to implement Custom Data for application version on my Zebra TC77 device running on Andorid 8.1.0 I have double check the ini file name , name and value however i am keep having a blank space under the app version. I am using plugin https://www.soti.net/files/apks/AE/Zebra_Hawkeye_RC_AE_1.6.0.102.pcg (I believe it is the latest version) Device Agent : 13.6.0.1662 Is there anything need setting up different for Oreo devices ? Kind Regards,
I have a 14.2.2 MobiControl Cloud instance that was working fine with Remote Control until the trial of SOTI Assist was activated. Now every time an attempt is made to Remote Control a device this error comes up. Has anybody seen this? Since it's a cloud instance I am likely at the mercy of SOTI support to get this resolved if it requires managing anything at the server level but I'd still like to get an idea of what is going wrong.
hi everyone, i have a kiosk that works great on 8'' tablets. i am testing it on a samsung galaxy s7 but the kiosk seems large and you have to scroll to sides to see everything. is there an easy way to format it to fit the 5.1 screen? thanks in advance
I've cloned our companies existing profile for iPhones, as a test group. I've added 9 users to this group. All devices have received and installed the test profile, but 1 user is not able to do one of the functions specified in authentication. User has an iPhone 7 (12.1.4) and is unable to specify and easy password. On my phone i created a simple password, was advised that it could easily be guessed but selected "user anyways". My colleague who is on the same profile, confirmed it has been installed, cannot specify a simple password. When he does he gets the message that the password can easily be guessed but only gets the option to "change password", use anyways is not an option. We have force restarted the phone. Still will not apply that one setting Everything else appears to be correct. Any ideas?
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