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We upgraded MobiControl from v14.0 to v14.2 and after the update we are unable to enroll any Android devices. In addition we are unable to upgrade the agent for any currently enrolled devices, and only getting these error-messages: Invalid device software version (Upgrading the device agent on [::ffff:xxx.xxx.xxx.xxx]:60627) Agent upgrade attempt failed (Unable to find matching Android Plus Agent) The devices in question are Samsung Galaxy Tab Active2 SM-T395 running Android 7.1.1 with the 13.3.3.1034 Agent currently installed. Is there a upgrade-step we have missed?
Hi I am trying to add the Serial# & Model to a lockdown screen for a Motorola MC9190 WM6.5, for Android MC33 I used the following %MODEL% %SERIALNUM% which works well but this does not work for WM6.5. For WM6.5 I used the following below: Hostname: %MCDEVICENAME% gives me the hostname Serial Number: %SERIALNUM% gives me *NOSERIALNUMBER* Model: %MODEL% gives me %MODEL%
Hi! im running MC14.2.2 and trying to enroll honeywell TC50 android 6.0.1 with Android Enterprise and Work Managed Device. after enrollment i get a warning message saying "please give usage stats permission" but the user cant enable it as the device is locked with a lockdown screen can i from MobiControl send out a script or simular to enable MobiControl to have Usage stats permssion?
Hello Is it possible to limit the number of devices enrolled with a an enrollment rule ? (Android) Thank you for your comments.
Hi, One of my customers is interested in getting more details into the certificates that SOTI mobicontrol uses. I took a look into the utility dashboard and there are all my certificates. When looking into those, I noticed that most of the certificate are sha-1 encrypted. I am on SOTI 13.4. Has Soti already upgraded these certificates to sha-256 in their latest versions?
Hello Is it possible enable an app tha Google Play Protect has disabled? We have this issue in Honeywell devices. Google Play Protect disabled HoneSystemService, which is an utility from Honeywell. Thank you for your comments
Hey there, I've tried for several hours now, but I cannot find a way to perform our wanted action. We would like to move devices (Zebra TC75x), where a *.xml file does exist in sdcard\download. So I only need SOTI to look for any .xml file in the specified folder and then move to the folder "XYZ". Any suggestions? Thanks very much, Greetings from Hamburg, Germany
Hi, Customer is usning TC80 AOSP 02-10-02-L-00-A with CFE10, Agent 13.6.0.1257 and MobiControl 14.2.2 (similar behavior was also on 14.2.1) with Enterprise Keyboard as default input method and when scan trigger button on handle is pressed Android shows error message "Application Enterprise Keyboard unfortunately stopped working" while in Lockdown - I've added com.symbol.mxmf.csp.enterprisekeyboard to the Lockdown that works after restart but after some time or when I unlock Lockdown as Admininstrator and then back to User mode the error keeps appeararing again. But when Ent. Keyboard is displayed (input text field selected) it works as expected .. but still shows error message on trigger press When I look to downloaded device agent activity log I can see that the package is whitelisted by Lockdown but also blacklisted?! among with other settings package in line: .. 2019-02-01 22:01:34.883|pool-2-thread-1|I|AP|[TimerPollingForcedManualBlacklistProcessor][applyProfile] - begin {[Lockdown blocked:[com.android.launcher, com.android.systemui/.recents.RecentsActivity,...com.symbol.mxmf.csp.enterprisekeyboard..., com.android.settings/.ConfirmLockGeneric], enabled:true, forcePolling:true, SamsungSoftBlocking:false]}| .. Any ideas appreciated (Whitelist feature did not help) P.S: Also another package that should run on background I've added to the Lockdown items is listed in above log as both whitelisted and blacklisted but it doesn't shows error message when trigger is pressed so possibly it just don't run sometimes.
Hi everybody. We just set up our second Management Server next to the existing one. Search Index Service is now running on both of them. We experienced a situation where we couldn't see all of our devices in the device list (only 1.500 out of 4.500). Before this situation we shut down Management-Server 1 (for testing reasons).We then started Management-Server 1 again and 1 minute later we shut down Management-Server 2.After that the device list was not complete. Management-Server 2 had to be restarted for the device list being complete again. A forced Search-Index-Sync via console settings was not successful before. I think this behavior has something to do with the way the Search Indexes are working and communicating with each other. 1) Does anybody know how the sync is working? 2) What happens when we shut down one Management-Server? Regards,Simon
Hi everyone, Last week, one of our customers logged into our SOTI environment and put in a couple of scheduled changes. As we noticed, the scheduled changes came up in the Mobicontrol webconsole as being done by "System" and not by the actual user. Since the SQL database saves the login it wasn't a problem to find out who logged in that morning and we quickly find out who it was by doing the right query in our SQL database. But one thing we notice. The login in our SQL database is only saved for 24 hours before it's being delete! Does anyone know a solution to extend the time to save the login data? Note, the query we set up was made to find the "Username" who logged in, not the IP address (since we have multiple customers who are able to login, we don't want to track IP's)Anyone any idea??
Like the title says, for some reason the deployment sever crashed in the middle of the night and there was nothing to see in the Utility Manager of Soti. When seeing the logs, Im guessing that my server requirements aren't good enough. This is part of the MCdeplSvr.log. Opinions? 2019-01-25 00:01:44,936 (0x00002ab8) [DEBUG] CJobDispatcher::DoWork() Throttled jobs: 80 m_nJobs: 101 m_nJobsInQueue: 02019-01-25 00:01:45,936 (0x00002ab8) [DEBUG] CJobDispatcher::DoWork() Throttled jobs: 80 m_nJobs: 101 m_nJobsInQueue: 02019-01-25 00:01:46,936 (0x00002ab8) [DEBUG] CJobDispatcher::DoWork() Throttled jobs: 80 m_nJobs: 101 m_nJobsInQueue: 02019-01-25 00:01:47,936 (0x00002ab8) [DEBUG] CJobDispatcher::DoWork() Throttled jobs: 80 m_nJobs: 101 m_nJobsInQueue: 02019-01-25 00:01:48,936 (0x00002ab8) [DEBUG] CJobDispatcher::DoWork() Throttled jobs: 80 m_nJobs: 101 m_nJobsInQueue: 02019-01-25 00:01:49,936 (0x00002ab8) [DEBUG] CJobDispatcher::DoWork() Throttled jobs: 80 m_nJobs: 101 m_nJobsInQueue: 02019-01-25 00:01:50,499 (0x00001ff0) [INFO] CWinLogFile::WriteAllLog() PulseCheck enter: SendPulse=02019-01-25 00:01:50,499 (0x00001ff0) [ERROR] CWinLogFile::WriteAllLog() CommMgr::Pulse: Pulse timeout (index=960 ()), disconnect2019-01-25 00:01:50,499 (0x00001fec) [ERROR] CWinLogFile::WriteAllLog() ConnThread: index=960 (): Error 1236 receiving data2019-01-25 00:01:50,499 (0x00001fec) [INFO] CWinLogFile::WriteAllLog() Excessive queue length: 42, Threads: 233, Working: 233 (in 233). Add 1 new thread(s).2019-01-25 00:01:50,499 (0x00001ff0) [ERROR] CWinLogFile::WriteAllLog() CommMgr::Pulse: Pulse timeout (index=988 ()), disconnect2019-01-25 00:01:50,499 (0x00001fdc) [ERROR] CWinLogFile::WriteAllLog() ConnThread: index=988 (): Error 1236 receiving data2019-01-25 00:01:50,499 (0x00001ff0) [INFO] CWinLogFile::WriteAllLog() PulseCheck exit: SendPulse=0, total=916, sent=0, disconnected=2, finished in 0 ms2019-01-25 00:01:50,499 (0x00003e94) [INFO] CWinLogFile::WriteAllLog() Worker thread started2019-01-25 00:01:50,499 (0x00003e94) [DEBUG] ServerUtils::OnDeviceDisconnected() OnDeviceDisconnected: ConnId [1023]2019-01-25 00:01:50,499 (0x00003e94) [DEBUG] ServerUtils::OnDeviceDisconnected() OnDeviceDisconnected: Cannot find device associated with ConnId [1023]2019-01-25 00:01:50,499 (0x00003e94) [DEBUG] ServerUtils::OnDeviceDisconnected() OnDeviceDisconnected: ConnId [960]2019-01-25 00:01:50,499 (0x00003e94) [DEBUG] ServerUtils::OnDeviceDisconnected() OnDeviceDisconnected: Cannot find device associated with ConnId [960]2019-01-25 00:01:50,499 (0x00003e94) [INFO] CWinLogFile::WriteAllLog() Too many working threads 234/234, shutting down thread2019-01-25 00:01:50,499 (0x00003e94) [INFO] CWinLogFile::WriteAllLog() Worker thread terminated2019-01-25 00:01:50,936 (0x00002ab8) [DEBUG] CJobDispatcher::DoWork() Throttled jobs: 80 m_nJobs: 101 m_nJobsInQueue: 02019-01-25 00:01:51,936 (0x00002ab8) [DEBUG] CJobDispatcher::DoWork() Throttled jobs: 80 m_nJobs: 101 m_nJobsInQueue: 02019-01-25 00:01:52,936 (0x00002ab8) [DEBUG] CJobDispatcher::DoWork() Throttled jobs: 80 m_nJobs: 101 m_nJobsInQueue: 02019-01-25 00:01:53,936 (0x00002ab8) [DEBUG] CJobDispatcher::DoWork() Throttled jobs: 80 m_nJobs: 101 m_nJobsInQueue: 02019-01-25 00:01:54,936 (0x00002ab8) [DEBUG] CJobDispatcher::DoWork() Throttled jobs: 80 m_nJobs: 101 m_nJobsInQueue: 02019-01-25 00:01:55,936 (0x00002ab8) [DEBUG] CJobDispatcher::DoWork() Throttled jobs: 80 m_nJobs: 101 m_nJobsInQueue: 02019-01-25 00:01:56,936 (0x00002ab8) [DEBUG] CJobDispatcher::DoWork() Throttled jobs: 80 m_nJobs: 101 m_nJobsInQueue: 02019-01-25 00:01:57,936 (0x00002ab8) [DEBUG] CJobDispatcher::DoWork() Throttled jobs: 80 m_nJobs: 101 m_nJobsInQueue: 02019-01-25 00:01:58,936 (0x00002ab8) [DEBUG] CJobDispatcher::DoWork() Throttled jobs: 80 m_nJobs: 101 m_nJobsInQueue: 02019-01-25 00:01:59,936 (0x00002ab8) [DEBUG] CJobDispatcher::DoWork() Throttled jobs: 80 m_nJobs: 101 m_nJobsInQueue: 02019-01-25 00:02:00,936 (0x00002ab8) [DEBUG] CJobDispatcher::DoWork() Throttled jobs: 80 m_nJobs: 101 m_nJobsInQueue: 02019-01-25 00:02:01,936 (0x00002ab8) [DEBUG] CJobDispatcher::DoWork() Throttled jobs: 80 m_nJobs: 101 m_nJobsInQueue: 02019-01-25 00:02:02,936 (0x00002ab8) [DEBUG] CJobDispatcher::DoWork() Throttled jobs: 80 m_nJobs: 101 m_nJobsInQueue: 02019-01-25 00:02:03,718 (0x00001fdc) [INFO] CWinLogFile::WriteAllLog() Excessive queue length: 42, Threads: 233, Working: 233 (in 233). Add 1 new thread(s).2019-01-25 00:02:03,718 (0x00001b44) [INFO] CWinLogFile::WriteAllLog() Worker thread started2019-01-25 00:02:03,718 (0x00001b44) [DEBUG] ServerUtils::OnDeviceDisconnected() OnDeviceDisconnected: ConnId [988]2019-01-25 00:02:03,718 (0x00001b44) [DEBUG] ServerUtils::OnDeviceDisconnected() OnDeviceDisconnected: Cannot find device associated with ConnId [988]2019-01-25 00:02:03,718 (0x00001b44) [INFO] CWinLogFile::WriteAllLog() Too many working threads 234/234, shutting down thread2019-01-25 00:02:03,718 (0x00001b44) [INFO] CWinLogFile::WriteAllLog() Worker thread terminated2019-01-25 00:02:03,937 (0x00002ab8) [DEBUG] CJobDispatcher::DoWork() Throttled jobs: 80 m_nJobs: 101 m_nJobsInQueue: 02019-01-25 00:02:04,937 (0x00002ab8) [DEBUG] CJobDispatcher::DoWork() Throttled jobs: 80 m_nJobs: 101 m_nJobsInQueue: 02019-01-25 00:02:05,937 (0x00002ab8) [DEBUG] CJobDispatcher::DoWork() Throttled jobs: 80 m_nJobs: 101 m_nJobsInQueue: 02019-01-25 00:02:06,937 (0x00002ab8) [DEBUG] CJobDispatcher::DoWork() Throttled jobs: 80 m_nJobs: 101 m_nJobsInQueue: 02019-01-25 00:02:07,937 (0x00002ab8) [DEBUG] CJobDispatcher::DoWork() Throttled jobs: 80 m_nJobs: 101 m_nJobsInQueue: 02019-01-25 00:02:08,937 (0x00002ab8) [DEBUG] CJobDispatcher::DoWork() Throttled jobs: 80 m_nJobs: 101 m_nJobsInQueue: 02019-01-25 00:02:09,937 (0x00002ab8) [DEBUG] CJobDispatcher::DoWork() Throttled jobs: 80 m_nJobs: 101 m_nJobsInQueue: 02019-01-25 00:02:10,937 (0x00002ab8) [DEBUG] CJobDispatcher::DoWork() Throttled jobs: 80 m_nJobs: 101 m_nJobsInQueue: 02019-01-25 00:02:11,937 (0x00002ab8) [DEBUG] CJobDispatcher::DoWork() Throttled jobs: 80 m_nJobs: 101 m_nJobsInQueue: 02019-01-25 00:02:12,937 (0x00002ab8) [DEBUG] CJobDispatcher::DoWork() Throttled jobs: 80 m_nJobs: 101 m_nJobsInQueue: 02019-01-25 00:02:13,937 (0x00002ab8) [DEBUG] CJobDispatcher::DoWork() Throttled jobs: 80 m_nJobs: 101 m_nJobsInQueue: 02019-01-25 00:02:14,937 (0x00002ab8) [DEBUG] CJobDispatcher::DoWork() Throttled jobs: 80 m_nJobs: 101 m_nJobsInQueue: 02019-01-25 00:02:15,187 (0x00001fdc) [INFO] CWinLogFile::WriteAllLog() New connection entry, index=1023, name=*, host=95.129.123.180, sock=5204, port=569812019-01-25 00:02:15,187 (0x00001fdc) [DEBUG] CCommConnectionList::AddConn() CCommConnectionList::AddConn: index=1023 seg=16 segidx=152019-01-25 00:02:15,187 (0x00001fdc) [INFO] CWinLogFile::WriteAllLog() Excessive queue length: 42, Threads: 233, Working: 233 (in 233). Add 1 new thread(s).2019-01-25 00:02:15,187 (0x00003508) [INFO] CWinLogFile::WriteAllLog() Worker thread started2019-01-25 00:02:15,187 (0x00003508) [INFO] CWinLogFile::WriteAllLog() Too many working threads 234/234, shutting down thread2019-01-25 00:02:15,187 (0x00003508) [INFO] CWinLogFile::WriteAllLog() Worker thread terminated
Is there a report to show the age of passcodes? We have our set to be reset every 90 days and need to find out when they will.
Is it possible to setup the Samsung device with Android 8+ OS as Fully managed devices with work profile (COPE) without use of Samsung Knox container? The Google docs writes that should be available on Android 8+ devices. Is it possible to setup it on any Android 8+ device in SOTI? I can't find any information about it in documentation. Thanks for any information. Peter
Hi Can we turn off NFC on Android Enterprise devices. Running v14.1.4.1693 Samsung XCover4 Looking at the scripting options and the closest I can see is setradioenable but that only goes as far as Bluetooth. Do I have any other options?
Good afternoon, We are required to add an Office 365 email signature for all of our engineers' Android tablets and I have been asked if it is possible to do this within Soti as our engineers will have issues adding this manually! I have managed to add a html signature for myself via an Exchange Active Sync profile which mirrors the company standard, however I now need to try and make this unique by user. According to the help files the only user Macros we have are %ENROLLEDUSER_DOMAIN%, %ENROLLEDUSER_EMAIL%, %ENROLLEDUSER_UPN% and $ENROLLEDUSER_USERNAME% however I am looking for a Macro that presents the user's First Name / Surname so we can add that to the signature. I appreciate we won't be able to pull location so I am planning to possibly push out multiple Exchange profiles with a target AD Group set for each location. At the moment I think it isn't possible but I thought it would be worth the ask. I have already mentioned that it may be worth using a 3rd party application to add a signature for all users but this fell on deaf ears. Thanks, Stuart
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