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Hi Just wondering if anyone is running on-prem mobicontrol and have any recommendation on exclusion/setting for their antivirus software? The issue I'm having is that when uploading a new APK file to the app catalog in mobicontrol, depending on the APK as it doesn happen to all APKs, i get a timeout error were it says "Data is temporarily unavailable" and fails to upload. Further investigation with Soti Support we have found it to be the Antivirus on the server causing the issue. Unfortunately soti support has no recommendations on what can be changed or excluded in the antivirus to let the APKs go thru as this is a third-party app. And we cant turn off the antivirus completely either for obvious reasons. They have suggested work around like setting APKs as packages but again not ideal. Anyone got any ideas on were or how APK files are uploaded and what folders we could try excluding from antivirus scanning to get this working? Antivirus: Kaspersky server 10.1 Mobicontrol v14.2 OS: Win Server 2012r2 CPU: 2.2hhz Quad Ram: 16GB
Hello all, we have some device as zebra tc 75x. We have a mobicontrol on version 13.3.034.54 Mobicontrol client is on version : 13.5.1617 Well, we have the lock down but by selected text (select, press and share) on lock down some user can access to the device (lockdown off). Ok we have make a change by include some css on the lock down for to avoid this . It's seems to work. But, do you know in case of user can access to the device (lockdown off) if it possible to block any installation of application ? My goal will be to disable any installation of application made by a user... I've search a little and see nothing in feature control but on application run control i've seen it's possible to add white application list and black application list. But perhpas something exist and i haven't see it ? thanks for sharing your knowledge
we are trying to configure Soti Surf with Ldap authentication . when we are trying to login it is giving error . login failed verify your credential try again . 1. LDAP configuration in global setting done 2. soti surf installed on seprate server other the mdm app server
Hello! Following scenario: 2 Management Servers &1 ERG server all in the same network (without firewalls between) The ERG exe file is being downloaded from web console and executed on erg server. When installing the ERG exe file, the FQDN of the Management Server must be entered. When entering the FQDN of MgmtSrv1, the prompt "Installation successful" appears and the ERG server is listed in the servers list on the web console.But when entering the FQDN of MgmtSrv2, nothing happens. No prompt and no appearance of the server in the servers list. Why? Is there an authentication issue with the XAS certificate generated when initially downloading the installation file? We are planning to load balance our Management Servers (with hardware load balancer in front). But now I am afraid the traffic from ERG servers may fail.
Hello,I want to open a "log a case" but I can't validate the request. I have this message "Missing mandatory values!" although all the fields are filled.
I added a custom report. Now I want to update the report with additional informations. Is there a way to delete the custom report that I'm able to do an import again? Is it possible to update the RPT File I already uploaded with a new version of the file?
Hi, is there a limit on how much (GB) data we can upload to File Manager under File Sync Rule as shown below? Thanks!
Kinds RegardsHow to get the phone number with a script for android?or any other way to get the smartphone's phone number?Thanks.
Best regards. I currently have Samsung equipment with the S.O. 6.0.1 and I need the phone number of the cell phone to appear in the "NextGeneration" console window. I currently appear as "+52" which is the lada of Mexico. I await your answers and thank you in advance.
I have been looking for a way to track when user's reboot devices. It doesn't appear that Mobicontrol has this ability, but I wanted to ask here in case someone has come across a solution.
I have mobicontrol version 14.2 and I need to assign custom attributes on my devices. 1. Anybody here who knows the right format for creating the csv file as seen below? 2. I created a csv file via notepad which contains the following: 3. But it seems I got an error when uploading it to the Webconsole Appreciate if someone can enlighten me using above data.
Hi, With the introduction of the new managed google play update configuration in 14.2.1. Does anyone know how it's possible to trigger an app update on a device, if it's been marked as 'never update'. I need to be able to check an update before rolling it out to the entire fleet and am trying to figure out the best way to control this. Once this is done, is there a script or something I can send which will trigger the devices to update apps from the playstore? Thanks for your help
On Zebra TC75x and TC56 devices running on Android 7.1.2 Nougat with Lifeguard updates 11 and up, we noticed the MobiControl agent disconnecting from the server whilst the devices do have an active internet connection. When the device reboots, MobiControl does as well and stays connected for a few minutes but it'll disconnect soon after. During the staging process of these devices, we add MobiControl to the battery optimization whitelist. We've tested this thoroughly and this works fine. Further testing proved that, once the device reboots, the setting will revert and MobiControl will be submitted to battery optimization and thus will be killed by Android to save power in x minutes, if not in use. Not maintaining this setting is problem 1. Problem 2 is that the MobiControl agent will not reconnect after being killed by the battery optmimization process, unless you reboot the device. I must say we always have a Lockdown screen in place, that might have got something to do with it. Any ideas how we can add the MobiControl agent to the battery optimization whitelist permanently? Devices: Zebra TC75x, Zebra TC56 OS: Android 7.1.2 Nougat OEM: 01-01-49.00-NN-U11-STD, 01-01-49.00-NN-U12-STD, 01-01-49.00-NN-U13-STD, 01-01-49.00-NN-U14-STD MobiControl agent v13.5.1 Build 1234 MobiControl cloud version 14.2.0.2894
Hello all, we have mobicontrol admin in version : 13.3.0.3454 we have some device zebra tc75 with mobicontrol client on version : 13.5.0 build 1677 I have a lock down (authentification / html page) on some device, on feature control i have checked disable camera. That's work fine, we have do this BECAUSE when device SLEEP after 30 min (time max) , users wake up the device and an icon camera appears ... If users take a picture after it's possible to SHARE IT .. BUT, now the problem is, we need to take picture for the new version of our app... I have checked with a little POC -> app with just a button who take a picture and of course, it's not possible to start the camera .. How to solve this ? Or perhpas How to disable sleep mode ? thanks
Hello everyone, we currently have a few Problems with our Android Devices (Samsung Galaxy Tab S2). I assume a the moment that all the Problems we have, have something to do with the proxy configuration. We use for our Internet connection a proxy pac file. On the devices the file is configured in the WLAN settings. Furthermore we use Mobicontrol as a cloud service and we currently do not have a vpn configured. The problems we have are for example that some google Services aren't working properly after a few days/weeks on some devices. After some testing with our networking team we found out that the google Service is trying to directly connect with google Servers without the use of the proxy. On the Internet I found out that android does not use the proxy config in the WLAN Settings for everything and developers can decide on their own to use it or not. My question is now: Is there a way with Mobicontrol to force the device to use a specific proxy pac file?There is a global proxy setting but the help page is not really clear with what it does. Thanks for your help
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