Community - SOTI MobiControl

Community - SOTI MobiControl

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SOTI MobiControl Discussions


  • 0 votes 1 answer

    How to Allow startup programs for Windows Classic

    I have windows 10 device which is enrolled in Windows classic and whenever i enable my Lockdown all my start up programs are not running , so I’m looking for a alternative ways to do this.

    Windows
    7 years ago
  • 0 votes 2 answers

    Anyone seeing this entry in MC logs(TC75): Failed to find mounted volume for /storage/sdcard1/ Solved

    I have seen this entry in the MC logs, and I am unsure if it is generating I/O errors. Anyone familiar with this? Specifically on the TC75.

    Android
    7 years ago
  • 0 votes 27 answers

    Settings icon has disappeared Solved Locked

    Hi everyone I've noticed the settings icon disappears from the app menu on a few, not all, Zebra TC56 devices running M/N GMS, anytime after enrolling it into MobiControl. It is not possible to access settings from the pulldown menu either. Has anyone else seen this issue? Devices: Zebra TC56 OS: Marshmallow and Nougat with GMS MobiControl: 13.4 Agent: 13.5.0.1496

    Android
    7 years ago
  • 1 votes 9 answers

    Surf 14.2 and app permissions

    Our environment is using TC56 devices (Nougat) and Android Enterprise. Since the AE agent upgraded to 13.6, we had to upgrade Surf to 14.2 version for it to continue working, but there's a catch. When surf is upgraded to 14.2, or even installed as new on a factory reset device, it won't ask for all the authorizations it needs, it will ask for 2 of them, but when you launch surf (from surf:// in kiosk mode) you will get a flashing strobe mess and the app will remain stuck that way. Manually granting the other permissions in app settings fixes it and surf works fine after that, but I think SOTI should be aware of that, since something's not right in that version. Of course using Zebra devices we can (and will) use the appmgr to grant all the permissions on install, but this should be addressed imho. Surf config is as basic as it can be : Fullscreen mode with no address bar and no startup menu, then kiosk is used to access chosen websites.

    SOTI surf
    7 years ago
  • 0 votes 2 answers

    Zebra TC75 Kiosk mode select text -> display share option Solved

    Hello all, we have mobicontrol on version 13.3.03454 we have some device zebra tc75  under android 6.0 with client mobicontrol on version 13.5.0 build 1677 We have a profile who has lock down with authentification. On the lock down -> html page, we have some title text and a image. when user click on the image we open an app. If we press the TITLE text on the lock down after perhpas one or two second we can see a little menu appears with some options as SHARE. If i click on share, a popup is show (application chooser) with these app :  - android beam - bluethooth - email - gmail - .... How to avoid this problem ? thanks for all

    Android
    7 years ago
  • 0 votes 3 answers

    Zebra TC75 not detected via ADB interface in Android Studio as connected device. Solved

    Hi, I dont know if this is the right forum, but I figured someone might have run into this. I am trying to do some troubleshooting on a TC75 in Android Studio. However despite that my Zebra device is actually connected on ADB, then it is not listed as a device in Android Studio (see attached screenshot). Any ideas? I've been through resetting ADB service, reconnecting, restarting etc.

    Android
    7 years ago
  • 0 votes 3 answers

    VPP Applications To Install on IOS Devices Fails Solved

    After we enrolled the device,  App Catalog is installed on the device successfully.   We have some apps that we distribute via vpp account. Everything was working fine but now It doesn't install the app. When we click install button in app catalog(Web clip that list apps to be installed), Soti  give the message of cant be installed contact to the administrator. When ı try to refresh vpp account it says  I have just downloaded the vpp token and uploaded it Any help will be very useful Thanks

    SOTI MobiControl
    7 years ago
  • 0 votes 4 answers

    One or more B2B application(s) require additional input. Solved Locked

    B2B applications listed as requiring additional input. Had to edit VPP program, select app that was listed only by Adam ID, and manually name and provide bundle identifier. MOBIControl 13.4.0449

    SOTI MobiControl
    7 years ago
  • 0 votes 1 answer

    Update over Wifi only (Managed Google Play Account)? Solved

    1. mobicontrol version 14.22. Android Enterprise Work Managed DevicesInquiry:When choosing Update over Wifi only on MGPA profile option, does it include google related updates such as Google Services, Google play, etc.?

    Android
    7 years ago
  • 0 votes 1 answer

    Protect Profiles in IOS

    Hello, how i can protect removing of profiles from IOs (Iphone)?. Unistallation of SOTI agent is protected and manual unenroll from agent is forbidden too. DEP is not supported . Regards: Milen

    SOTI MobiControl
    7 years ago
  • 0 votes 9 answers

    Is it possible to download folders to a device? Solved

    Hi,  I want to be able to send files to a device over WiFi but there are quite a few sub folders in the files i want to send over.  Is it possible to send over all of the files included in the sub folders and the folder structure also?  thanks Josh. 

    Android
    7 years ago
  • 0 votes 5 answers

    Enter Password for credential storage / access to keystore.

    After rebooting device and opening application that uses certificate installed through other profile it asks for credential storage password. If I press cancel, it will ask to allow certificate after some while. If device is rebooted and left alone for a minute or two, it works just fine. Application is using certificates and Authentication profile is set. Everything also works if PIN to unlock is added. It looks like SOTI is starting some process that allows access to keystore (only my guess). Is it possible to enable it manually, startup or through script? One solution was to include a scripted delay when opening app from lockdown, but this seems to not be the best solution, because time it takes to set everything up differs and we would like to achieve the best startup without 3-5 min delay, if possible.

    Android
    7 years ago
  • 0 votes 1 answer

    Set a DefaultSharedPreference

    Hi, I'm a newcomer to mobicontrol and APK packaging. A supplier has given us an APK file, but there is a requirement to set a specific URL for the App when it is installed, and the supplier is reluctant to add the URL as part of the APK without additional cost (big surprise). Apparently the preferences for the app are stored in "DefaultSharedPreferences", and the preference is called "connection_url"   We use MobiControl - Package Studio to create the package from the APK. Can someone let me know how I would use this program to set the desired preference at the time of installation please? The help file doesn't help in this regard.   Many thanks   Mark

    Android
    7 years ago
  • 0 votes 1 answer

    How to configure SSO with MDM

    Dear team  how to configure SSO

    SOTI MobiControl
    7 years ago
  • 0 votes 3 answers

    Enable Developer Mode on AE managed device - TC25

    How to enable developer mode on AE managed devices? Our devices is Zebra TC25. I found here in forum, that it is possible via integration of SOTI to MX layer. But appreciate if someone can share step by step on how to do it. Thanks

    Android
    7 years ago

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