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We've been having trouble in recent weeks with enrolling new devices into Android Enterprise as a work managed device. From a factory restore state, using afw#mobicontrol, the device will enroll as AE Work Profile. We never used to have this issue, afw#mobicontrol would enroll the device as AE work managed device. The closest we've been able to get is using the Stage Programmer app and a QR code to enroll the device in MobiControl. Using this method, it will enroll as AE work managed device. However, while our profiles and packages will apply, the app catalog rules will not. We have several apps that are set as mandatory that will not automatically download. I've tried downloading manually through the MobiControl App Catalog but when I tap to install it takes me to the Play store and says that my administrator has not given you access to this item. We've done a lot of testing with our device vendor. We've tried different versions of the web console and different android OS versions. All our devices are 7.1.2 and we attempted enrolling an android 6 device with afw#mobicontrol and got the same results. Throughout our testing, the only thing we have not been able to change is the MobiControl agent version (13.6.0.1567) since that is controlled by MobiControl's deployment server. Our last deployment of devices all used agent 13.5 with no problem. This time around, with agent 13.6, we are having problems. Has anyone else experienced problems like this? Being unable to use afw#mobicontrol to enroll into AE work managed device. Or, having issue with mandatory apps not downloading to a device once we do get it enrolled as a work managed device using the stage programmer app?
Does anyone know why iPhones stop communicating with SOTI? I have seen a number of devices lately, that just stop checking in. At the same time, users are reporting their device passcodes are not being accepted. Requesting a check-in from the device rarely causes them to connect to SOTI, nor does a forced restart. Not really sure why they aren't keeping their 2 hour scheduled connection. Let me know if i can provide any further information.
We are working on a project to migrate 1100 unenrolled devices (Android & iPhone) over to MobiControl. What would be the most efficient way to mass enroll the iPhones?
Is it possible to create a report based on data collection? For example all devices having an app in the foreground at a certain date/time.
Hi, I recently upgraded to Mobicontrol version 14.2.1.4394 Now when i log into the web interface i get this error: Deployment server error (Error get file "MobiControl1421.apk" from database to "C:\ProgramData\SOTI\PkgStore\Update\MobiControl1421.apk".) This is correct since the file Mobicontrol1421.apk isn't located in that programdata folder. The only file i see there is SamsungElmMobiControl1421.apk. Is there a way we can fix this or remove this error message? It is very annoying and we don't seem to be able tot do anything about it...? Thx
Hi All, After Scanning the barcode for disable/enable keypad using PTT button through stageNow, An error is showing , "key mapping is not supported". Kindly help to resolve this issue. Regards, Nadiya
I have 3 Huawei P20 Lite smartphones with Android 8.0 and Mobicontrol Android Enterprise device agent 13.6.0 Build 1567 installed, enrolled, sucribed and connected to a Mobicontrol Deployment Server (14.2.2.1170) in a Wifi Network with dedicated 50MB internet access that have been online for two days now and still stucked in "Configuring Google Account" pending action screen. I already did all the suggested actions in one similar post, factory reseting the device, changing to a cellular network, removing the google account, adding manually de google account for Android Enterprie of my company, removing it, etc. and nothing is happening. I really do not thing this issue should be considered as solved Any suggestions?
My customer uses an Wifi environment, where each devices is identified by a static address. We now need to bring in around 50 new devices an need to set an individual static ip therefore. I pushed a fusion profile to each device, but how can I individually set the static IP? I do not hope that a need to create 50 separate profiles for this? Thanks for any hint on that
Hello all, we work with mobicontrol on version v13.3.0.3454 We have a zebra TC 75 with mobicontrol agent on version : 13.5.0 build 1677 (android 6.0) on this device, we have one app who create a database sql lite. I'd like to encrypt file. On profile, i've found an option : file encryption I would like to know how it's works ? Because, sorry perhpas my understand is bad but as i can understand with this option (file encryption) mobiControl make the Job ? Encrypt data for us. But when i try my data is always readable ... For to do that, i create a profile add authentification with password, add file encryption -> install this profile. Run my app -> starts app -> create db sql lite i export my database sql lite with usb cable but my datas is always on clear .. Something is wrong .. thanks for all
Is there a way to run a script on an Android device and see what device permissions are needed for an app? I want to enable all the device permission to on for Soti Surf so the device isn't prompted to enable those settings. Thanks.
Is there a way to see the scripts output in the logs or anywhere that is easy to get to? (Debugging)
I have a Xiaomi Smartphone and I want to download Soti Agent (not Enterprise) Can somebody help me to download it? There is no Xiaomi Manufacturer choice on the OEM page. Can I choice another Manufacturer? It is acceptable?
Is there a way to customize the dashboard on MobiControl based on events? Or is there support for monitoring tools from other suppliers, for example PRTG? We could simply add PRTG in our network and apply auto discovery, but I was hoping to get more information in combination with MobiControl and events.
for some reason i cannot remote control any of our AT&T Samsung SM-T387AA android 8.1 tablets. they are enrolled with Android+. everytime i try to remote control them, i get stuck on "waiting For Screen". the screen will never load. i am confused because we also have Verizon Tab E SM-T378V they were android 7.1 but we upgraded them to 8.1 and they work flawlessly. the remote connection always comes through with no issues. just the AT&T tablets never work. both ATT and Verizon have the same enrollment type, same agent, and same profiles/rules assigned. the only difference is the physical tablet. the agent version is 13.5.1 build 1044 (ELM Active MDM API Samsung MDM 5.7, Samsung Knox 3.0 (6.2.0) RC1 (1.8.0.102) does anyone have any ideas? Thanks in advance!
Is anyone else having this issue? All of our enterprise devices have a profile that delays OS updates for 90 days. All of these devices are iOS 12+, but they randomly allow the user to update to the latest version of iOS. I'm looking at three identical devices right now and two of them will not allow an update (they have the "Your iPhone is running the latest software..." message) but one of them is asking to download and install 12.1.3.
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