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5% of staged devices loses home button functionality

ME
Martin Ekman
Region Vastra Gotaland (Healthcare)

We are staging Zebra handhelds, model TC56 and TC25. With Android version 7.1.2. And for some strange reason, roughly about 5% of the handhelds loses the functionality of the home button on the display. (circle icon in the bottom of the handheld). "Back" button works though.

We are not using kiosk mode/lockdown or any kind of software that limits the handheld.

Has someone got any clues to what can cause this issue?

edit 1:

tried to send a stagenow config, that would enable the home button.

<wap-provisioningdoc>
 <characteristic version="7.1" type="UiMgr">
 <parm name="HomeKeyUsage" value="1" />
 </characteristic>
</wap-provisioningdoc>

Didn't work.

/Martin Ekman

zebra-tc25 home-key home zebra-tc56 home-button
Edited 6 years ago
Android
ANSWERS
LN
Laurent, NACHBAUER
6 years ago

Just to let you know I noticed this too with the same device. I ran into a device that exhibied this, I didn't try to dig more about this, but it's definitely happening.

RB
Richard Brown
6 years ago

I have seen this also recently for 2 of our customers, the devices in question are TC70X and TC75X devices, both of which are on Nougat GMS. There was a release of Lifeguard last week where, although not stated in the release notes for lifeguard 17, a Zebra representative today advised that this should fix the issue. I applied this remotely via SOTI today to 6 devices where 3 of these devices had the none responsive home button, all of these are now resolved by the lifeguard release

ME
Martin Ekman
6 years ago

Hey Richard!

Thank's for taking the time to respond.

I tried to use this solution, but unfortunally it didn't work for me.

I have seen this also recently for 2 of our customers, the devices in question are TC70X and TC75X devices, both of which are on Nougat GMS. There was a release of Lifeguard last week where, although not stated in the release notes for lifeguard 17, a Zebra representative today advised that this should fix the issue. I applied this remotely via SOTI today to 6 devices where 3 of these devices had the none responsive home button, all of these are now resolved by the lifeguard release

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