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Hi everyone, I am currently on MobiControl version 2025.1.0.1007. I am strictly an Android Shop with devices ranging from OS 10-15. Device Agent version(s) 2024.1.4.1149 through 2026.0.0.1104. I am attemping to use a python script to make the POST packages/v2 api call. I have no issue with the creation and upload of the created package. I am running into an issue when trying to get the files in the package copied to the correct folder/folders on the Samsung device. I have tried using a post-install script (I referenced the Android Agent JavaScript documentation) but for whatever reason, I can not get the files on the device. I find it strange that this isn't working since the profile status states that the package was installed successfully. When I check the file structure, no files are copied into the specified directories. I have even tried adding the PackageGroupFile and PackageFileFlags parameters in the script but still no luck. I was wondering if anyone else had any luck using this API call to build -> upload ->deploy successfully. The files in question are files that are generated in ESI. Building the same package in Pack Studio works without fail. I am wondering if I am missing something crucial. Any help would be greatly appriciated. Thank you. If any other information is needed, I would be happy to discuss.
Hello everyone! We’re looking for advice on the best method to update the Soti MobiControl agent and plugin on Android Classic devices. Ideally, the update process should allow segmentation (by version), for examle: 10 devices with the n-1 version 50 devices with the n-2 version The rest of the devices with the n-3 version And be fully automated. Any guidance or best practices would be greatly appreciated!Regards.
Hello there, I'm in need of clearing the cache of two apps that I've installed on my zebra devices, there seems to be a few ways to achieve this but I'm not sure which is the best for me. I want to clear the cache of two specific apps I've installed weekly. Any help is much appreciated.
Hi everyone, i want to deploy a new velocity profile and remove the old one. Thing is, i know that the profile gets put in %sdcard%\com.wavelink.velocity and then file assist copies/syncs it to %sdcard\android\data\com.wavelink.velicity\files. The issue i'm having is when i run a script to try and remove the old profile it's only removing from %sdcard%\com.wavelink.velocity so it's still visible in the velocity storage so i'm having to manually go into velocity to clear the storage. This is the script i'm currenly trying to use.. kill_application com.wavelink.velocity sendintent -a "intent:#Intent;action=android.intent.action.VIEW;component=com.wavelink.velocityfileassistant/.FileUpdate;B.com.wavelink.velocityfileassistant.extra.CLEAN=true;end" start com.wavelink.velocity Any help would be greatly appreciated.
The MobiControl 2025.1.2 Installer (and propably other versions) does not detect if the current version 14.50.35710 probably because Microsoft changed the name of the runtime to "Microsoft Visual C++ v14 Redistributable" The installer offers to install the missing requirements, but of course are not successfull because it would result in a downgrade of the allready installed VC runtime.
Hey all, I'm trying to use the %MCDEVICENAME% macro in a Enterprise app, managed configuration. The result is "%MCDEVICENAME%" populating the field within the application. When using the %SERIALNUM% macro. I actually get the serialnumber in the field. Device: TC73 OEM Build: 14-20-14.00-UG-U00-STD-ATH-04 Agent Version: 2025.2.1.1060 MC Version: Version: 2025.1.0.1010 I'm happy to open a support case but thought I'd check with the community first. Thanks
Hi. I’m using the 2026 cloud version and have enabled the new feature called Surf Debug Logs. Where can I find them?
Hello, we are looking to roll out eSims to our IOS devices. Does anyone know what the conditions are for the remote command to work?We've tested on a few devices and if the iPhone is on and connected to internet the eSim installs instantly.However I tested with a device that was off for a few days and when it turned on and checked in it did not apply the eSim settings.The logs show that 'eSIM Cellular Plan Update requested' but no further logs. Do the devices have to be turned on and connected to the internet when the command is sent for the changes to apply? We're dealing with large numbers of devices and some are already out in the field so this may be an issue.
Hello everyone, we are currently using a configured URL within our Kiosk Mode, which allows our users to open a specific submenu. In this particular section, the on-screen keyboard automatically pops up, even though no text input is required.This behavior causes unnecessary interactions and makes the workflow less efficient for our employees. Therefore, I would like to ask:Is there a way in SOTI MobiControl to disable or control the automatic appearance of the keyboard?Maybe through a specific Kiosk Mode setting, an OEMConfig parameter, or a WebView-related option? Any insights, experiences, or possible workarounds would be greatly appreciated.Thank you in advance for your support!
We have about 60 MC9300's. All of them are on Android 13. I upgraded one of our test devices to the latest Android 14 lifeguard patch to test the applications, however Xsight is not working properly on this device now. It has all the same profiles at the 13 devices, which all work fine with Xsight. When connecting to the 14 device, the file manager and task manager buttons are missing and the screen never connects. I can turn off Kiosk, Turn on Kiosk, Enter admin mode. I compared the Xsight info on the 13 devices to this one and they are identical. Anyone else have this issue?
Hello, Currently we are trialing the Shared Device mode in SOTI using Samsung android tablets. We have set up both Login Pre-lockdown and Post-lockdown profiles. And configured the Shared Device mode details using Entra SSO etc. When you click the Login icon, it brings up the O365 username and password screen. After entering your details for SSO and signing in, the screen disappears and briefly shows the Login screen again. Then, you are prompted to enter your session PIN. Once you enter the PIN, it returns to the Login screen. The main issue is that it takes about 5 to 10 seconds for the device to sign in and switch to the Post-lockdown profile. Our staff are getting confused because sometimes the session PIN prompt doesn’t appear, or after entering the PIN, there’s a 5-10 second delay, making them think nothing is happening, so they click Login again. Is it possible to add a transition screen after setting a PIN, such as a “Loading” or “Please wait” message?Thanks
Hello,Did anybody else noticed this behavior/bug/feature/limitation? :) (it seems to be happening in both User and Administrator mode)Soti Mobicontrol version 2024.1.2.1046COSU (Work Managed Device) Samsung phones with Android 14 and Agent 2026.0.1.1158
I have an enterprise application that I have to update regularly and every time I do it takes forever to flow down to the devices. I have 1200 devices now but this speed has been this way since I put my first 100 devices into my 2024.1 instance. Not sure if I am missing something but is there anyway to speed up the flow of the updated APK to all devices?
We have an issue with lots of our iphones using excessive data. We've looked in settings on the handsets and can see it is used by System Services -> General. Is there any way to restrict the amount of data that the system services could use? Are there any other settings to help us control/reduce usage of data? The phones have an application run control setting so that only one app and the settings can be used on the device.
<pre id="tw-target-text" class="tw-data-text tw-text-large tw-ta" dir="ltr" tabindex="-1" role="text" data-placeholder="Traduction" data-ved="2ahUKEwjX79SM7eyQAxV3cKQEHSlLF54Q3ewLegQIDBAV" aria-label="Texte traduit : Hello, I hope you are well. I am writing to find out if other SOTI administrators are experiencing this issue in their companies. I have Samsung XCOVER 7 phones that are shared by several users on the same day. We have applications on these phones that require SSO authentication via Microsoft 365. When the phone is passed around, it is very difficult for the user to log in to these applications because SOTI Surf (or another browser) caches the last 365 login for SSO. I am forced to manually clear the app data and cache, but this is not manageable. Do you have any ideas for automating this more easily? Ideally, we would like to have profile-based management on these phones, but I don't know if that is possible. Thank you very much for your help. Have a good day,">Hello, I hope you are well. I am writing to find out if other SOTI administrators are experiencing this issue in their companies. I have Samsung XCOVER 7 (Android 15) phones that are shared by several users on the same day. We have applications on these phones that require SSO authentication via Microsoft 365. When the phone is passed around, it is very difficult for the user to log in to these applications because SOTI Surf (or another browser) caches the last 365 login for SSO.I am forced to manually clear the app data and cache, but this is not manageable. Do you have any ideas for automating this more easily? Ideally, we would like to have profile-based management on these phones, but I don't know if that is possible. Agent version : 2026.0.1 Build 1158Server version : 2025.0.2.1059 Thank you very much for your help. Have a good day,
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